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    Bullfrog Spas Factory Store

    3.2 (17 reviews)
    Closed 10:00 am - 6:00 pm

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    6 years ago

    Pam was just awesome and fun to work with! I love my spa and it is everything that Pam said it would be! By the way, we loved Pam's hat :-)

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    Review Highlights - Bullfrog Spas Factory Store

    We purchased a floor model from Pam at the new store on Dysart, after seeing Bullfrog spas at a show at Costco!

    Mentioned in 9 reviews

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    Litchfield Park Pool Supply & Service

    Litchfield Park Pool Supply & Service

    3.6
    (51 reviews)

    Very knowledgeable about the part I need And friendly environment. Easy to talk to any…read moregentleman behind the counter

    Hiring Litchfield Park Pool Service LLC has been an expensive and damaging mistake…read more On July 4, our salt cell failed catastrophically, flooding our backyard. We later confirmed this was caused by their technician overtightening the fittings during a prior service. He even texted us a photo of the giant rusted channel lock pliers he had accidentally left in our yard, which is the exact tool he had been using on the salt cell. That tool should never be used on delicate plastic fittings and explains why both sealing rings eventually cracked. On July 7, just three days later, our main pump began making loud noises. They quoted me $3,027.77 to replace the pump, while another reputable company quoted $2,369 for the exact same job. Shortly after this, we began noticing that every time we swam, our children's eyes burned so badly they couldn't keep them open. I told the company about it three separate times. Each time they said it was "fixed," and each time the kids swam again their eyes burned so severely we had to use wet paper towels and keep them in a dark room. The fourth time, they decided to blame the pump. They had changed the settings themselves to run at 60% or below, and then claimed the eye burning was because of that. But that explanation made no sense. The burning had started before the pump ever made a sound. That was when I began digging into the water chemistry myself. I spent hours reviewing the service reports they email after each visit and realized our chlorine levels had been dangerously high since the end of May, long before the pump noise began. Despite this, the company continued to blame the pump for the eye burning. Even Mike, one of their managers, admitted at one point that they should have been able to bring the chlorine down to a safe level regardless of the pump issue. When I confronted them, the dishonesty became obvious. Mike himself tested our pool and said it was 10 PPM, acknowledged it had been that way for weeks, and told me no one should be in the pool. On the very next service visit, they emailed me claiming it had dropped to 7.5. I immediately took a sample to Leslie's Pools, where their machine read 25 PPM. To remove any doubt, I had my teenage daughter take the exact same sample to Litchfield Park Pool Service's own store. They told her it was 10. Three different numbers for the exact same water: 7.5, 10, and 25. I walked in with all three reports in hand. When I asked Mike to explain, he had no answers, offered no apology, and simply shrugged. Today they emailed me the following, effectively suspending service until we authorize a pump repair: "On July 7, 2025, We reported to you that your pool motor was making Loud Noises. We have reset your Motor RPM to 50%, per your request. This motor RPM is not enough to keep up with the demand and usage of your pool. This has caused inconsistencies in our pool care which prohibits us from working under our standards. Litchfield Park Pools would be happy to start up your pool service once repairs have been made." I did not request that change. When I pushed for answers, I was told Mike is "in the process" of buying the company while the current owner is on a two-month vacation, not returning calls. I left a message for the owner with no response. Mike had previously said he would discuss a refund, but when I called, an employee named Jack said he couldn't comment and admitted he was canceling our service because Mike told him to. Their official email claimed suspension was due to "equipment not working," but Jack said the real reason was that we were unhappy with their management. When I asked him to put that in writing, he refused. Even after all of this, they continue to send me invoices, including charges for August and the first two weeks of September, despite our pool being chemically imbalanced since May and the company having been formally trespassed from our property. Since hiring this company, nearly every major mechanical component of our pool has failed: the waterfall pump stopped working, the heater broke, the salt cell was damaged, the filter was replaced, and now the main pump needs replacement. This company has been deceptive, inconsistent, and negligent. They ignored unsafe chlorine levels, damaged equipment by using the wrong tools, attempted to upsell repairs at inflated prices, gave contradictory excuses, and continue to bill for services never properly provided. We are disputing payments, filing a BBB complaint, and considering small claims court. I strongly caution anyone against hiring Litchfield Park Pool Service LLC. In their BBB response they made several statements that are not accurate, including claims that discounts were offered and that equipment problems pre-dated their service. No discounts were ever offered. The equipment failures occurred while under their care. I am noting this here so the same misinformation is not repeated on other review platforms.

    Spas by Design

    Spas by Design

    5.0
    (6 reviews)
    $$

    Have you ever done business with a company that makes you feel like you are their only customer?…read moreHave you ever worked with a business who knows you on a first name basis? Have you every worked with a company who seems to drop everything and run across town to help you out? Do you ever wonder what has happened to good customer service? You must go and and see Tim and his staff they will treat you like family. Their service is second to none!

    To Gary and his wonderful staff,…read more Our boring backyard has been transformed in to our own little oasis!!! Neal and I can't begin to express our appreciation for a job "very well done"! The entire project ran like clockwork. The planning and execution was seamless. Your work crews are craftsmen, very skilled and meticulous. Gary, the project started with your creative design. You listened very closely to what features we wanted and you incorporated those ideas into a masterpiece we now proudly call our backyard. Throughout the project, your team was very responsive to any concerns or questions we had. As our daily point of contact, Mike was wonderful to work with. To say that you and your staff went beyond our wildest dreams in the quality of work and customer service would be an understatement. Our backyard project also included a spa built and installed by your company, Spas by Design. The quality of your spa is untouchable. Also, I can't say enough about Bob Campo, your sales manager. When, as new spa owners, we were having some concerns about how to maintain the proper water quality, he came right over to help with a big smile and words of encouragement. Gary, this is what we learned about you during our backyard project. You LOVE your work. You're very good at it. You run your company with integrity. Your word is golden. We can't thank you enough! Neal & Lori

    Moon Valley Nurseries

    Moon Valley Nurseries

    4.2
    (251 reviews)
    $$

    Let's get something straight right now--I'm a retired military veteran, and I absolutely expect…read moreprofessionalism and excellence from people in their chosen field. From start to finish, my experience with Moon Valley Nursery in Avondale was not just good--it was beyond exceptional. Honestly, 10 out of 5 stars isn't even enough. Wesley Erwin, the sales rep, set the tone right away--professional, knowledgeable, and genuinely invested in helping me make the right decisions. I am wheelchair bound and not knowledgeable about AZ plants and trees. BUT Wesley took time and care and walked us through every single little question we had with a smile!! Wesley even put me in a UTV vehicle to drive us around the entire lot as we looked and quizzed him!! He is a wonderful man with a big heart and a love for his job! Then came Javi and his planting crew, and that's where things went to another level. Javi may be a young man, but he carries himself with the pride, work ethic, and integrity of an old soul. You can hear it in his voice, feel it in his handshake, and see it in every detail of his work. That kind of character is rare. His crew? Fast. Efficient. Respectful. And genuinely friendly--something you don't always see these days. They worked hard, worked smart, and treated me with real care and respect as a disabled veteran. Because of this team, Moon Valley Nursery has earned my loyalty--no question about it. If you're looking for top-tier service and people who truly take pride in their work, this is the place. These guys are the real deal--the best of the best.

    Another spectacular experience from Moon Valley Nursery-Indian School!!!!Scottie & Javi were here…read more1st thing in the morning with a GREAT crew & planted our new Bismarck Palm trees just like the Pros they claim to be!! We will always buy from Moon Valley because they are the most experienced, courteous & knowledgeable nursery firms in the business!!! They made this experience fun & we absolutely LOVE how our Bismarcks look in our yard. Special shout outs to Scottie & Javi, you made this a joyous event & we hope you come back for a visit & see the fruits of your labor!!!

    Bullfrog Spas Factory Store - poolservice - Updated June 2026

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