We recently purchased a Hot Spring spa from Ross Underwood at the Texas Hot Tub Company. Ross was…read morevery informative and helpful. Also, he exercised some flexibility on pricing & delivery options. He provided a great referral for an electrician for running the dedicated AC box for the spa, and his team did a great job of communicating when it came to delivery and installation. Ross then called me after the install to ensure that all went well. I really couldn't be happier with the whole process. Thanks Ross!

I called for 2 days leaving messages for the service department. Finally the young lady answering…read morethe phone was able to track them down and get someone on the phone to answer a question. I also had a service visit scheduled for "first thing" Tuesday morning. When I called Tuesday at noon when no one showed up at first they confirmed yes they were late, and then called back later to say "we had confusion and they were to come on Thursday". They obviously do not care about customers and even after I canceled my service appointment no one still called to apologize. Save yourself the trouble and call someone else that will atleast fake acting like they care.

Pool Tech took minimal action, charged a high service fee. Work performed didn't resolve the…read moreissue. Later in the summer I ended up getting a new pump from a different company that addressed my concerns. Now the pool works well.

I am not here to say that my pool is perfect and that it doesn't need any work, but I will say that…read moreit needs a company that is more customer-oriented. Our pool began to turn green, so we were told the filters needed to be cleaned. The company came and cleaned the filters, and charged us. One week later and the algae returned. Now we were told that we needed new filters. That should have been mentioned the week before during the cleaning, but that's fine. We bought new filters and installed them ourselves. The pool was still green for weeks until one day it wasn't. We didn't have issues for a while. Then, one day my wife noticed that the debris was in the same place in the pool the day that the company was supposed to come out. The next day, the pool turned green. We checked our backyard cameras and they never were there cleaning our pool, yet we were still charged for services. When we addressed this with the pool company, we were met with a hostile and argumentative response. Even though we showed them that our cameras never captured their employees on the date and time that they claimed to be there, the company refused to put the customer first. They said that the green in our pool was a result of our filtration system and not from our pool not being treated despite video evidence. Needless to say we would not recommend this company to anyone. We had issues from the start, but kept up good faith until we were shown that they would charge and argue for services not rendered.

Chronic Pain Review: Colby is by far one of the best salesman I have ever had the pleasure to work…read morewith. I have extreme chronic pain and health issues and we were interested in purchasing a hot tub as heat, massages and water therapy help so much! He listened to my health concerns, what I was hoping to get from it, showed me some lower cost options and then what he thought would be most beneficial for me. He then gave us a quote, we went home and got some quotes for the concert base (he gave us suggestions with that too and things to make sure we ask about) and he was available for all my questions. We went back in and make the purchase and a few weeks later we were able to go back in, actually get in the hottub and try all the jet packs. It took me longer than it should because I was trying to see how each effected my body but he was SO KIND and didn't rush us at all. DONT go anywhere else. Head straight in and ask for Cody. I will be referring everyone to him. Honestly the best. ** I will add to my review once delivered**

Kris S. Is very knowledgeable and helpful. We bought our tub from Kris about a month ago. He has…read moreanswered every question we have had. We have enjoyed building a relationship with Southern Leisure and Kris and look forward to many years of enjoying our hot tub.

Technician knew what was wrong and had it replaced a few minutes later! Really nice to have someone…read morethat knows what to do right away!

This place is great for good advice, products and service. We had to replace a DE filter vessel…read morethat ruptured, during the search I spoke to Kim who recommended a multi cyclone pre filter and cartridge system. It is so much easier to take care of and works great, I've been a customer ever since for supplies and service. Rick did the install and we have had him back twice for minor repairs on other parts of the system. He is knowledgeable and quick to respond. This is our go to location for all things related to the pool.

Carlos and Adriano have been servicing my above ground hot tub for more than three years now. This…read morehot tub is over 20 years old. They know exactly how to diagnose and fix it every single time they are budget friendly. And friendly I love these guys and they will continue to get my business every time something goes wrong with this dinosaur. I appreciate them so much and so will you you. They get 10 stars.

Thank you Carlo, you did awesome job with the spa move and the repairs that were needed, the new…read morehot tub cover...love my deck and gazebo! Im thanking you every time I look through the window. Super recommended! Very affordable.

The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

I collected pool update bids from several companies and chose Petri based on their customer…read moreratings, competitive pricing, ability to start the project fairly quickly and the professionalism of Mike Rakes who did the estimate. Before Petri started the project Brennan, assigned as my project manager, stopped by to meet me and check out the pool. Like Mike, a professional guy with solid, knowledgeable answers to my questions. Project-wise we missed a few days due to rain/thunderstorms but things generally ran to plan and Brennan routinely kept me informed of progress, next steps, timing, issues, etc. A really professional guy and an outstanding service provider/project manager. The one "surprise" was a leak caused by a repair company's attempt at a fix ten years prior. It didn't show up on a pressure test and as it turned out I couldn't have reasonably expected Petri's plumbers to detect it. Long story short the prior company had clearly done a shoddy repair job which led to a faulty pressure test reading. The resulting leak became obvious after I'd paid Petri's second invoice and all concerned were confident all leaks had been detected, fixed, and paid for. Imo it's now obvious that the old botched repair job caused most of my pool issues since 2012. Brennan ensured the leak was repaired quickly and, given the circumstances, at a fair, reasonable price. Imo Petri, while not at fault, proactively and professionally managed this issue to quick resolution. The project wrapped up today and our pool looks great, we're very happy with the project and would gladly recommend Petri to anyone in the market for a pool update. These guys are professionals. Ray

Plays a mean game of dodgecall. I have had issues with this company since they resurfaced my pool…read more The plaster is now coming off in chunks. Looks like the bond was either not applied correctly, didn't get time to dry before the next layer was added or just poorly applied. I am not a pool professional, but I can now see the layers on the chunks of plaster off the bottom of my pool. I was unimpressed after about 6 months after the work was first completed. Trying to get a response after money was paid was impossible. May be good for pool cleaning, but I would NEVER invest in having them do another major pool job.

Fair pricing and good techs who know what they're doing. My wife and I moved from Lantana to…read moreCorinth, and we had a pool service in Lantana, but while the house was on the market, another "new guy" (the old service went through probably 5 pool cleaning techs in the 18 months I lived here with my wife) didn't tighten the pool filter basket access and the pool lost prime for the entire weekend we moved. We were so grateful that the pump motor didn't burn out! My wife went by our former residence the following Monday and found the pool out of prime. I headed over and found the pool filter basket lid installed backward/upside down with "FRONT" facing the wrong way, and therefore it could not be tightened. I fixed the issue and got the pump back to prime and immediately called around, while my wife let the owner of the other company know about "yet another" of his employees' goofs. Pretty Pools had the most reasonable fees and have done an infinitely better job than the last company. We had zero issues with Pretty Pools maintaining our pool and the house just sold and the buyers have been referred them as well. Pretty Pools also does the chemicals service at our new place and I'm as pleased as can be. They also sent a tech (for a fee) to evaluate our pool heater. The information I received was invaluable and we will be using them to replace the heater. There are other companies in the area that also do great work, but charge quite a lot more and I'm not entirely sure they're worth it. Pretty Pools does a great job, communicates well and always returns calls/emails.

UPDATE: new pool service came out and said our DE pool filter needed to be cleaned. I informed him…read morethat had been done less than 2 months ago. He cleaned it and was HORRIFIED at the state of it. He said there was NO WAY that had been cleaned less than 2 months ago. VERY unscrupulous business. STAY AWAY-ZERO STARS

I would have to say that I enjoyed a lot of the new upgrades at Spa Castle…read more We were lucky that we went at the time we did because we had a lot of the rooms to ourselves. I have noticed with any type of spa experience the best time to go is during the week and in the morning. There was a ton of staff really taking care of the entire place and everything was being cleaned throughout the day. As stated, I really enjoyed going to a lot of the new rooms and to pool outside. If you are looking to relax , then look no further. Spa castle offers a relaxing and unique experience in Carrollton. #girlsmorningout

Mixed emotions about this newly renovated spa. You can definitely see that some spaces were…read moreupdated. The updates to the sauna and steam room in the women's water area were okay, but 2 of the water features were overflowing and the waterfall in the 70 degree pool did not work. The change to robes and towel from uniforms took away from the authentic Korean feel. Most people just wore bathing suits underneath but I could see some people pushing the limits with this. The indoor saunas were the same mostly from what I could tell. But there were some touch ups. Doesn't look like the outdoor pools received much of an upgrade. The food at the pool bar too way too long. I ordered a chicken sandwich so not sure what the reason for the delay was. The drinks were pretty good. As well as the Korean food on the 3rd floor. The double in price from the pre renovation isn't worth it to me. It's definitely more of an atmosphere to socialize than to truly relax like you would expect at a spa.

This was my third pool build, and Mirage Custom Pools was by far the best company I have worked…read morewith. From our very first meeting, their team truly listened to what I wanted and offered thoughtful feedback and suggestions without ever feeling pushy. They were respectful of our budget while still finding ways to incorporate every feature we hoped to include in the design. The build process was incredibly efficient without sacrificing quality. Aside from a few brief pauses for inspections, there was consistent progress with crews working almost every day. Even more impressive, Mirage Pools continued to follow through on every item on the punch list--down to the smallest detail--well after final payment was made. Throughout the entire process, they were responsive, helpful, and proactive in addressing any questions or concerns. Their professionalism and commitment to excellence truly set them apart. I would highly recommend Mirage Custom Pools to anyone looking to build a pool or enhance their backyard space.

We engaged Mirage who built our pool to do some pavement work for some pavers that were sinking and…read morecoming loose. Mirage claims to have a 1-year craftmanship warranty for this type of work, but I quickly realized that no such warranty existed. After six months the pavers are sinking again, and the area looks worse than before. After talking to Mason and showing him and his crew the issue, they were no help and just claimed that this issue did not fall under a warranty claim and was caused by ground movement. Mirage does not stand behind their work and used ground movement as an excuse. Overall, my experience was horrible, a waste of money, and I would not recommend Mirage for any type of paver work.