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    Crystal Water Guys

    3.0 (2 reviews)
    Closed Closed

    Services - Crystal Water Guys

    Pool chemical testing and balancing

    Pool cleaning

    Pool skimming

    Crystal Water Guys Photos

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    3.5
    (9 reviews)
    Pool & Hot Tub Service
    Responds in about 6 hrs
    5.0
    (5 reviews)
    Chimney Sweeps
    Responds in about 40 mins
    5.0
    (1 review)
    Pool & Hot Tub Service
    Responds in about 1 day
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    Recommended Reviews - Crystal Water Guys

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    4 years ago

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    7 years ago

    Amazing company, I don't have to worry about chemicals or the cleaning of my pool, very professional service.

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    GP&A Pool Services

    GP&A Pool Services

    4.6
    (31 reviews)

    I needed pool service pretty immediately after the rains in November and Japi was among the first…read moreto call me back and provide a time for me. He is very thorough, and knows his pools. He is responsive and even answers all of my dumb questions (I am a first-time pool owner). Prices are in line with the industry average, but he truly cares about the pool and does a good job every week! The proof is the report that he sends with each service with pics!

    We hired GP&A after speaking with several pool companies and chose them specifically based on their…read morereviews praising quick response times and communication. Unfortunately, that was not our experience. We did the "Green-to-Clean ($800)". It took SIX weeks. We had to repeatedly follow up because they would go ~2 weeks without showing up or communicating. When we asked, we were told there was an emergency situation, we tried to be understanding, but there was no proactive communication on their end. We decided weekly service ($250/month). After the initial clean, we signed up for weekly maintenance. Within 24-48 hours of each visit, chlorine levels would drop back to 0 ppm. GP&A's explanation was that our pool system was outdated and needed to be replaced. However, we had two separate pool inspections done when we purchased the home, plus 3-4 other pool companies assess the equipment, none of them flagged the system (installed in 2017) as a problem requiring replacement. Upsell attempts: GP&A quoted us a full system replacement (under $6,000) and then a filter replacement (~$2,200) before they said they could continue service. We decided to move on to another provider. End of service: We asked if they could continue maintaining the pool through the end of the month. Their last visit was six days before the final day of the month (image attached). The pool was visibly green and in poor condition by end of month (again they serviced it 6 days ago and it is this green; not adding enough chlorine). When we brought this up, they responded that the condition was "consistent with the unresolved filtration issue for which repairs were recommended", essentially placing responsibility on us for not purchasing their repair package. We were looking for a long-term, trustworthy pool service company. What we experienced was poor communication, inconsistent results, and recommendations that no other company has supported. I cannot recommend GP&A based on our experience.

    Chorbie

    Chorbie

    4.0
    (167 reviews)

    Thank you for listening to my concerns and for advising me on how to proceed. You help me feel that…read moreyou knew the business, and I look forward to excellent improvement in my tiny front lawn!

    I've been a loyal customer of Chorbie for more than 7 years. Service and customer service has…read moredeclined in the past few years. You now reach a call center and management no longer communicates with customers. Called two weeks ago to inform them that my entire was not being mowed and that I had grass down the center that was at least 3 to 4 inches taller. Gave them two weeks to correct, still not correct- it's now worse, I have strips of tall green grass and burned grass to the soil. Was promised crew would be out on Friday or Saturday to fix. Waited until late Saturday and was then told they were waiting on the crew manager to reach back out to them and they would try for Monday. I asked to speak to a manager and was told the new management team no longer does this. To add insult to injury, they mowed off a sprinkler head in an area they mowed too low. After I shared I recently paid over $400 to have my whole system checked and repaired, they came out within a few days to fix the broken head. When I called Chorbie Weed Treatment, they actually made an effort to keep my business as they now serve as two separate entities. I hired another company to come out and mow properly. Yard looks great again. It's just hard to believe they just let a loyal customer go that fast.

    Crystal Water Guys - poolcleaners - Updated July 2026

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