They must have most of the business in the Hampton roads area I cannot get them to come out to…read moreservice the liner that THEY sold us and installed it is falling in a few times a season, can't get them on the phone and even when my wife emails them we don't get replies I would go with another company

Always the best service. Fair and kind and when opening and closing the pool they are professionals…read morethat take care of everything. They really make owning a pool a thing of leisure.

After having a very unpleasant experience at Aqua Leisure I found Leslie's from a simple google…read moresearch...a bit out of my way but not too far to go for great customer service and a much better pool supply selection. I found both a pool rope and a pool light and had the customers and the staff smiling and laughing...( well actually it was my 2 boys) Even though the store had quite a few people there looking for various things...I was in and out in no time. It is obvious why this store had customers and the Aqua Leisure didn't.... Thanks Leslie's for a great customer service experience!

I have been having trouble with my pool color & the guy today that helped me was very nice &…read moreinformative. He checked my chemicals which were good, & advised me what to do. He didn't sell me a bunch of extra chemicals (I already had everything I needed). He just advised me on the proper schedule of adding the chemicals, and to come back if it didn't get better. Definitely developed a trusting customer so far. We did leave buying a pool toy my kids wanted so it was a great experience! Thank you!

Professionalism like no other. Don has worked at Aqua leisure, Leslie's and now runs this company…read more Want to meet someone who knows too much about pools call him. No company can do it the same quality work at the same speed like this. No question goes unanswered. Warranty like no other. Install's for both east coast leisure and Leslie's. Works directly with both companies. Will install any pool. Will fix anything.

I was purchasing a hot tub for an out-of-state vacation rental home. I worked with Calla at…read moreCoastal Hot Tubs. She was phenomenal. She answered all my questions before I even had to ask. She was pleasant, upbeat, knowledgeable and honest. She didn't try to sell me things she knew I didn't want or need. She went above and beyond to place the order quicky and efficiently. She was extremely responsive and I couldn't have felt more confident in my purchase. Customer Service such as this is not easy to find these days. I highly recommend using Coastal Hot Tubs for your future purchases and service!

From the owner: At Coastal Hot Tubs, we pride ourselves on providing a comprehensive range of top-quality hot tub…read moreproducts, accessories, and services. Whether you're looking for the perfect hot tub model, water care products, or professional installation, we've got you covered. Experience convenience, expertise, and unmatched customer satisfaction with our all-in-one hot tub solutions.

Trust these guys! I had a disastrous start to my pool season. And to make matters worse a liner…read morethat had major wrinkles. It was going to be a long wait for any of the companies I called to come and estimate the repairs. But these men came by within a few days and said the liner was old and hadn't gone to back to its shape (or had stretched) . They also left me with a quote for a new liner but stated the vinyl was probably not going to do well with a wrinkle repair. They charged me nothing for their time and opinion. One of them stated if you can deal with the ugly wrinkle, I'd leave it until you can replace it. I appreciated the honesty and the fact he didn't try to sell me his services.

From the owner: At Neptune Pools, we strive to bring the best quality to your pool with workmanship guarantees that…read morego above and beyond. Our highly experienced team has been in the industry for 15+ years. Rather you’re looking to have a simple repair on a leaking pipe, or you’re looking to have your entire pool receive a complete makeover, we can provide the services you need. We offer a large range of services such as pool liners, step renewal/ replacements, plumbing repair, leak repairs, construction, new builds, concrete, pool cover installation, equipment repair and replacements and much more. Give us a call to schedule your service.

Hello Legacy Pools has serviced our pool for several years…read morenow. From keeping the water clear to Pool pumps and Salt Systems to our New Liner. Great Service on time every time. Thanks Steve B

From the owner: We are excited to announce the expansion of new construction pool builds alongside our services of…read morevinyl liner replacement, safety covers, repairs, system upgrades and maintenance. Legacy Pools is family locally owned and operated by Brian Maine and was founded by Ron Maine in 2006.

We purchased a Challenger swimspa from them which can't be installed without alterations. This is…read moreanother pricey and unnecessarily time-consuming adjustment. Let me tell you, they make sure they get their money but no costumer service whatsoever. Nobody from that place came by in person to check if the place is okay to put the spa on nor did we got any consultation and first hand information or instructions. Mike is the worse consultant whatsoever and Elliot doesn't know what's going on in that place. It seems they don't talk to eachother about ongoing business. If the product quality wasn't so much better than others we looked at we would've got out of that contract long time ago.

David came to repair our hot tub today. He was very prompt, pleasant and professional. He completed…read morethe repair in a very efficient manner, plus spent time answering all of my questions about hot tub maintenance. I really appreciate how quickly we were able to get our service scheduled and they were here within two days of my calling it in. Keep up the great service-I'm extremely happy with our technician and experience! Thank you!

Total disregard for customers. A crotchety old man who never replies to calls or emails.read more

My hot tub was installed in 2007. Since then, it hasn't worked more than it has. When i would call…read morethe big Spa or pool companies, they would recommend buying a new hot tub. So, I see Chester's information on Nextdoor.com and the reviews were great. I saved his number and called him recently. He came over with everything he needed to get my tub up and running. It hadn't worked for over 3 years! I'm very happy. Call Chester for pools and spa maintenance. 757-777-2559 spafix1@verizon.net

A 1 star review is too generous. We hired Pool Force at the beginning of the year to design and…read morebuild an inground vinyl pool with concrete decking and a pavilion. Our contract end date was July 24 and we still have yet to make our last payment to the company. To start - communication from the owner is non-existent. Not once did we have a project manager meet with me or visit our property. For 2-3 weeks after excavation started, I could not get a hold of anyone at the company via phone or email. They dumped tons of gravel in our street without notice and we were cited by the city during this time as well. Second - We have a generous side yard with ample space for equipment, materials, etc to be left. We assumed and prepared to have our yard tore up BUT we did not plan for them also destroying our neighbors yard, dumping gravel in her flower beds, accidentally spraying concrete on her house, and damaging her gate and fence beyond repair. Third - During the liner installation, it was ripped in 2 places. At this point, we were already past our scheduled completion date and I asked them to just patch the holes and give us a discount equal to a new liner instead of starting over. Once we filled the pool up, a few days went by and the steps began the settle. Walking through the shallow end felt like walking on sand in some spots and sure enough, there were divots and craters that started showing up. I alerted the company and they drained the pool, pulled the liner back to fix the floor, and refilled it (hello extra water bill). The pool is now worse than it was before it was drained. The pictures attached (on Google review) are its end state...does this look like a $65k pool to you? Finally after a nearly 3 month delay for no apparent reason and cold weather, the pool is finally complete. I received the final invoice and was less than thrilled at the discount given for the damaged pool floor and liner and there was no remedy offered for the damage to the neighbor's property. *side note* - At some point during the installation, the company owner asked if we wanted Wi-Fi/remote functionality on our pump equipment. I said sure, if there's no additional charge, and thought nothing else of it. I asked for them to make it right by giving us an appropriate discount, and instead the owner brought up how he "upgraded" our system and added additional lights to the pool (which I never asked for or knew were being installed until after the fact). The free "upgrade" does not cancel out the damage to the liner and pool floor. Know what he said? They're going to take out the "upgraded" system and replace it with the basic one in our contract.....and STILL not give the discount that was requested. Overall, my backyard is beautiful and I'm grateful to have a peaceful space to come home to...BUT the process to get here has been horrendous and to have a less than perfect result after a total project cost of over 6 figures is extremely disappointing. Stay away from Pool Force. They do not have the experience or business acumen needed to run a company with contracts this size. It's unfortunate their bad reviews started popping up after we signed our contract but I hope that with enough research, people will discover they are not the right company to do business with.

Disappeared after initial payment. Worst company EVER. Do not hire. I repeat, DO NOT HIRE…read more Different crew showed up every time- if and when they showed up at all. Owner showed up maybe 3 times over a span of what was promised to take 4 months? Spanned over 8, until we fired them and they still wanted more money. Should be renamed pool Farce

People were overly nice, selection for what I was looking for was minimal. But I found something I…read moreliked and the price was within my budget. Then the dance started around the delivery cost and set-up. 199.00 for delivery and a 100. 00 for set-up. So I chose pick-up along with the warning it will be in boxes.

I have to say I have been a frequent customer of The Dump over the past couple of months. My recent…read moreexperience was good at the beginning and then turned horribly bad. Our salesperson was Trevor who was awesome. Last Saturday 3-07-26 We ordered a living room set and a dining room set to be delivered 3-14-26. We paid for the furniture including the $349.00 White glove service. We just purchased a new home and know it's going to be chaotic on moving day 3-20-26. We received a call today from Adrian or somebody stating his manager told him to call. Our furniture didn't make on the truck to be shipped, and they will not be able to deliver until Saturday 3-20-26 moving day or the day after we move 3-21-26. This is unacceptable, and its definitely not white glove service. We have no idea when the deliver will happen, they are unable to give us a window of time. We now have to hope and pray the deliver is not the same time when the movers, ADT and the cable company will be there!! Only apology, sorry for the inconvenience. Our only option is to wait or cancel the order. We spent an entire day looking for the right living room and dining room set amongst all the other things. I feel like this is not White Glove services this is poor glove service. This is why I like my role as an influencer; to go on social media websites and give a review of my experience. If nothing else to warn future customers of what could happen. We definitely don't want anyone else to pay for White Glove services and receive subpar services!!