Run away as fast as you can if you expect any customer service. I have owned various spas in the…read morepast but this time around wanted a Sundance Spa. Within 2 months of operation--with one person in the spa approximately 10 times--the unit is inoperable. Roger Sharp said I need new filters--What? every 10 times one person goes in the hot tub, I need to buy new filters? What type of design flaw can this be? Not to mention late delivery on a spa that was ordered 10 months in advance. Then the wrong cover lifter was delivered as well as incorrect chemicals. One headache after another. So disappointed with Mirage Spa--there are so many others I should have purchased.

I had called in for a service of a Sundance Spa. The tech was at my residence and gone in five…read moreminutes, told my wife the spa did not have power and left. I was we aware the Spa did not have power as it was tripping the breaker. They did not bother to test why it did not have power, simply unplugging power from the board it would then have power. Besides having the highest service call price in town, they look for anyway not to diagnose a problem and just receive the service call fee. I called spoke to office they said they would look into it, never received a call back and was charged $150 dollars for "NO" diagnostics. Poor customer service and poor technicians. I hope this reaches at least one potential customer to avoid this frustration and loss.

A Little over priced but very helpful!…read more The staff if knowledgable about pools and the chemicals it takes to uphold them.

They made me pick a star- but zero stars is my rating…read more We bought a 27 ft round pool from Pool King on Lemay Ferry on 5/4/2024. They have contracted installer ---Mario Emanuel ---- install pools for them. He comes highly recommended by pool king. Installer did not hold up to pool kings terms and provide us an invoice or contract. When we first started talking about Pools as a family we got a quote written by Savannah at Pool King--- which included the liner pad and cove $219.99. We ask for them to write up the quote and purchase the materials on 5/4/2024. Pool liner pad or cover somehow didn't get added. We as new pool owners trusted we were in good hands and had everything we needed to begin our pool journey! We noticed the tracking looked off the day after installation and called Mario. It was midnight and pitch black when they finished installation on 5/18/2024. He said enjoy the pool and we will fix it at the end of season when I called him next day . I have text to prove communication. Our pool never got the cove installed or sand cove (we honestly as new pool owners didn't not even really understand what a cove was until we started getting the quotes for repair) and our pool is falling apart. It was not leveled correctly either. Our liner is showing through because cove was never placed. Pictures included. (First pictures where taken day after pool installed -last pictures are how it progressed after told everything was ok) We have gotten several quotes over $10,000 to fix installer and Pool Kings mistakes. They will have to take down our pool and start over. (They advised it's a safety risk and could break at any moment) We also had a deck installed and it will no longer line up with our pool with the new repairs. I have gone up to Pool King today 8/30/24. I talked with manager Joe Meyer. There was no urgency to have anything completed or resolved. He said I may get a call Tuesday because of the holiday weekend. Mario has ghosted us and not responded since to communication. Pool king is working with us but is insisting we use same installer that caused this mess. We have completely lost trust in this installer and don't feel comfortable with him.

Pool was green and having a party. I hired them to take over…read morethe pool service. Last pool company just stopped showing up. They turned pool around in 24 hours and party went off as planned. Troy always answers the phone and they are doing a great job on the weekly service. Highly recommend

Weekly Service…read more Always answers the phone even if it's on a Sunday. Same workers show up same time each week and do a great job. Have referred him to 3 other friends and everyone is very happy with the service.

These ladies know what they are talking about. They have helped me keep my pool chemical levels…read morewhere they need to be for many years now. I won't go any place else for advice.

The people are very knowledgeable and friendly. They always give me great advice and help me get…read moreour pool looking great. Always go here first to get supplies, new filter, new liners, etc. Have had our pool for 35 years and it is still going strong. Love this store and people.

We reached out to just about every pool company in St.Charles and St.Louis area before deciding to…read morego with R&R! They did a fantastic job! They were extremely professional From start to finish! It took 2 days to have the pool installed! They came on a Monday morning and were done by Tuesday afternoon! They were extremely professional and by far had the most competitive price! I would highly recommend this company!

I woke up Friday morning to discover my pool pump died. I called R&R pools and within 2 hours they…read morewere out to diagnose my problem. By that evening the pump was replaced and the pool was up and running just in time for the grandkids to come swim the next day. R&R installed my pool 6 years ago and has offered great service and reasonable pricing ever since. I would highly recommend R&R for in ground pool installation and service!

I had a very disappointing experience with The Pool Company STL on a pool cover replacement…read moreproject. Their written proposal stated that the roll-up tube would be replaced "if needed," which is how I evaluated and agreed to move forward. Before proceeding, I specifically clarified that I was not interested in replacing the tube unless it was truly necessary, as another provider indicated this is not commonly required. After that, the company changed their position and stated the tube would need to be replaced, effectively turning a conditional item into a requirement without clear justification. When I questioned the discrepancy, instead of addressing it professionally, I was told I should consider using another company. At best, this reflects poor communication and unclear scoping. At worst, it feels like a bait-and-switch approach. I'm glad I caught this before paying the required 75% deposit. If you're considering working with them, make sure any "if needed" items are clearly defined in writing upfront.

Great folks to business with. The guys that worked on my…read morepool were polite and on time. I would be remiss if I did not mention Cathy in the front office. Also polite and has a pulse on everything that goes on with the guys in the field. Their pricing might be a few dollars higher than other pool companies,however there workmanship is neat and they clean up when finished for the day. Well worth the extra few dollars.

We had them out to find a leak in a 50 year old pool. Other pool companies I tried to get to do…read morethe work cancelled multiple times and were a no call no show before I called Bi-State. The tech they sent was exceptional. He found and fixed the leak quickly.

I scheduled and paid for a pool inspection on a house with a pool I wanted to buy. It was…read morescheduled for Wednesday morning. I took the day off work so I could observe and speak with the pool inspector. On Wednesday afternoon when no one had come by; I called them to ask where the pool inspector was. They said the inspector had already come the day before, the gate was unlocked and they let themselves in and did the inspection. I was obviously unhappy that I wasted a PTO day; but I dealt with it and asked when I would get the inspection documentation. I was told I would have it within a day or two. After two I days I reached and was told I would get it the following day; which I did not. I called every day for a couple more days and was unable to get the inspection before the closing day to buy the house. I received it a couples day after I bought the house. The inspection was very short and not very detailed. And they pool has problems that were not even documented on the inspection which i did not recieve in time anyway. I was obviously upset about the entire situation. I called them to ask for my money back. They were rude and unwilling to do anything but give me a credit towards future service. I will never use them again and I highly recommend no one uses them.

Where to begin? Their selection is excellent and even better communication. We have used…read moreBoardwalk three times now and every time we are impressed with the service. My husband took the installation classes provided for free by Boardwalk and they really inspired us to try this ourselves. Ordering through our pick up process, they were great. Zero complaints!

If there were a zero star rating, this place would have earned it. If you're going to go work with…read morethese folks, be ready for delays and poor customer service -- especially if you're a woman and you have to deal with the man that works there. He drops patronizing comments around like crumbs from a donut. I imagine he's the sort that if someone tried to address it with him, he'd avail himself of responsibility because women are "over sensitive". I went in on Friday 11th August to inquire as to whether they could find a box of 4" X 3/4" Brazilian Cherry (Jatoba) flooring to finish about 15 square feet, which I am short. They took my name and number and said they'd call if they found some. About 45 minutes later, they called me back to say they'd located some. "Come on back in and we'll get that ordered for ya." Since I was already on the phone, I asked if he could take my credit card details so I wouldn't have to make the trip out there a second time. He seemed irritated and unwilling to do it, but I managed to persuade him to take my details, and remained generous and polite despite his dismissive tone. "Ok -- I think we'll be able to get that on the truck this afternoon for you." The following Wednesday (15th), I still hadn't heard from them. Since he hadn't issued a receipt or confirmation email, I checked my bank account to see if the payment had gone through. It had. Since nobody had called and he'd said the wood would be on the truck Friday, I figured it'd been plenty of time, so I went to the store. It hadn't arrived. The guy once again seemed harassed and irritated by the inquiry, refusing to make eye contact, and remaining slumped over his paperwork and computer screen, which were turned away from me. Turns out they didn't have it in the warehouse and they couldn't get it easily. He'd have to order a box from somewhere in New Jersey -- for which he explained I'd need to pay an additional $60. I wasn't willing to do that. I asked if he'd considered calling to communicate. He immediately wanted to talk about refunds. (!) Since I'm on a tight schedule of building, I suggested instead that if they normally carry 3&1/4" or 5" Jatoba, I could get my sample from the car and we could see which of the two would work best. When I came back in, his demeanor had shifted and he was suddenly friendly. It was clear that the 3&1/4" would work, I was willing to just move forward despite his inability to comprehend that I didn't need classes on how to install flooring in a house I'm building with my own two hands. Turns out they didn't have it in stock. It was going to take too long to order, so he offered a refund, but was unwilling to issue it directly to my credit card because there's a fee attached, and they normally issue checks to defray the cost. (!) Not long after I left, they called back and had located a box they could get to me the following day. It was a bit more expensive, but they offered to eat the cost, so I thanked them and moved forward. I showed up to pick up the wood first thing Friday morning the 18th -- a full week after first starting this and being promised different things that they couldn't deliver on. They loaded it in the car and sent me on my way in less than five minutes. At a stoplight, I looked down at the label on the box, which was poking through the seats. It said 5" Tiger wood. I called and told them that I was DONE, and they'd be issuing me a refund directly to my credit card right away, which they did. I was about 10x more rude to them than I would ever normally be. Ever. Naturally, they said that this "never, ever happens". And I'm really not proud of being so rude to them in this, but come on. They could've communicated or treated me with respect as a customer multiple times. Not only that, but if you've had a difficult interaction with a customer, you'd think it'd be in your best interest to double check the label on the box before it reaches the customer. So yes, it's the warehouse's fault for picking up the wrong box, but it's THEIR fault for not checking the box before following up with me. Additionally, being an empathetic, responsible human being in interpersonal interactions is not a super difficult skill to learn, and it goes a long way. Their mistakes have cost me over a week in wasted time, effort and energy during a tight building process.