Bought our hot tub here about 7 years ago and it is still going strong. But needed to replace the…read morecover so called and bought a new cover during their sale and came down to pick it up. Always good service a a great place to get a hot tub, chemicals or accessories.

100% happy! Beautiful spa, Aspen Quattro VS. entry level has lots of bells and whistles. Exceeded…read moremy expectations!

Worst customer service I have ever received. Andy is dismissive, condescending and genuinely…read moredoesn't care about the customer. I have had countless issues over the last couple years with St. Charles Pool and Spa opening/closing my pool as well as no weekly maintenance. Very half ass job with the closing causing numerous issues opening in the spring. Pushed the opening back several times this past spring, and left with it pond green colored and told me to shock it. Pics are from day they opened to 4 days after and they refused to come back to get it right. Every time I call to get them to come back to fix their errors, Andy tells me 10 different excuses and ends up saying it is my fault. The only thing they're good at is racking up the chemical charges every week and billing the customer. Do yourself a favor, never use these clowns. It will end up costing you so much more in the end as they have no clue what they're doing and send incompetent people out to do the job causing $1000s in damage that they won't fix.

Honest, conscientious, thoughtful and very helpful staff!!!!!!! Hard to find any more!!! They…read moreactually came when they said they would & took care of my needs for the pool in a timely manor & I feel they treated me as they would have wanted to be treated themselves!!!!! Put new heavy duty springs on my pool cover to fix the problem. One of the few companies left who really care!!!!!

First time visit to the store for patio furniture. Definitely exceeded my expectations. There was…read moresomething for every budget. Renee was very helpful. No pressure sale. I even found some bar stools on clearance for the new house! I'm glad I bought from Watsons.

I'm extremely disappointed with my experience with Watson's regarding my hot tub cover. When I…read morepurchased it, I expected a quality product that would hold up under normal outdoor conditions--because that's exactly where hot tubs are typically used. Now that the cover is failing, I reached out for warranty support, only to be told it wouldn't be covered because the hot tub was not under an additional cover or structure. That requirement was never clearly communicated at the time of purchase, and frankly, it seems unreasonable. A hot tub cover should be designed to withstand being outdoors without needing to be protected by yet another cover. It feels like a loophole to avoid honoring the warranty rather than standing behind the product. Very frustrating and disappointing customer service experience. I would not recommend based on how this situation was handled.

I had an appointment booked and no one showed up. I have sent text messages, emails, and called…read moreevery day since (6 days ago), no answer or reply.

Fired for being rude to my employees. Came to my property all up in arms because he has no…read morecommunication skills. I would have gladly paid the prepaid charge had he let me know about it but it was never mentioned, then he emails some email address I haven't used in years to request the payment. Terrible customer support. Anger management issues. Inability to communicate.

Service department very helpful and knowledgeable. Store has everything you need for the poolread more

I had my pool opened by R&S. in the past they did a good job. this year, my pool was actually in…read morepretty good shape when they took the cover off. they 'finished' and I tipped them. then I walked out to look at it because I could see debria on the side. I was shocked becuase they never brushed anything and there was clearly lots of debris left. I came to the store and when I asked how it should look, I got the expected answer. then I showed the person pictures. he then went to get a manager. this entire time I am as calm as a cucumber. she comes out and says well my picture shows murky water. I show her the pics and she says 'I don't know what that is'. CLEARLYthe pool was not cleaned properly..actually barely cleaned. I showed her a clear pic and asked 'you don't see that'? She got that cold dead look of 'I'm standing my ground and disregarding you' and walked off. I paid almost $800 and left the store.That attitude and the bully technique does not work with me. I am hoping I can post pics in this site. You be the judge. I will never use R&S again for anything.

I actually came to Bakers when my previous place kept having issues with their water testing…read moreequipment. I stayed because my pool has never looked better and because caring for it has never been easier! Everbody has been very patient and nice!

Excellent employee assisted me and was able to answer my questions and quite me through my…read moretransaction.

We needed a hot tub moved and this business did not disappoint! I called on a Friday afternoon for…read morea quote and some questions. The questions were answered and I received the quote within minutes. The quote was accurate and did not change. They called the morning of and let us know when exactly they would be arriving. The move was easy and seamless. I highly recommend!

Great selection, good prices, and very knowledgeable & helpful staff. We bought a new model rather…read morethan refurbished, though they were also open about which used models would be more manageable for future maintenance and why. They were flexible and accommodating with delivery and set-up; our patio is pretty difficult to reach, and the delivery crew was fantastic. We also really appreciated that there were no pushy sales tactics. Mike and Jerry were both patient and thorough answering all our questions, and we never felt pressured at all. They explained everything we'd need ready on our end to be up to code for delivery and set-up - which can be tricky depending on location - but they were nothing but accommodating. Great experience for us!

We had difficulty reaching anyone initially from Leslie's online store. However, we did get a…read moreresponse. Leslie's resolved our problem promptly. Even though they were low on stock, they gave us a great deal on other items we needed for our new pool.

From the owner: Leslie's is your trusted neighborhood pool store in O Fallon, Missouri and a go-to destination for…read moreall things pool and spa. We offer the best selection of pool and spa chemicals, pool cleaners, equipment, cleaning accessories, floats, and pool toys. Count on us for complete pool care, including free in-store water testing, free cleaner inspections, and free in-store labor on repairs. Shop your way -- in-store, online with easy in-store returns, or through the Leslie's app. And don't forget to join the Leslie's Pool Perks Rewards program for special offers and savings every time you shop.

If you are looking for a company that stands behind their products even when it is not to their…read moreadvantage, Four seasons is Number 1! Their team is extremely knowledgeable and are there to help with any pool issues. Their service techs are phenomenal! I can't recommend this company enough !

Our pool motor went out and they were extremely helpful providing us with the right motor and how…read moreto attach it so we could get it fixed the same day!

Absolutely amazing customer service from this father and son business. Just had a Big Green Egg…read moredelivered by them yesterday. After reading online to call around because some BGE dealers throw in extra stuff, I called 5 in the area. Ozark Pool was the only one offering to throw in charcoal, the ash tool, grill gripper, and fire starter sticks. Plus...free delivery and setup! And they were incredibly flexible on when they'll deliver. I'd recommend this company to everyone!

From the owner: Ozark Pool & Spa provides pool and spa repairs, chemicals, and parts, as well as pool kits and…read moregrills and smokers to Franklin County, Warren County, and Gasconade County.