Very discouraged with this company. After leaving several messages, I was finally connected with…read moresomeone who requested I fill out a form. After doing that I was told someone would be in touch with me, that person never called me. I was then turned over to a project manager, who scheduled an appointment which both my wife and I left work to attend. After waiting half an hour for someone to arrive, I called the company only to find out the person that scheduled the appointment quit the previous day. To make matters even worse, I was told "we really don't have a project manager at this time" Certainly not the way you'd want to start a project of this scale.

Masterson built my pool about 10 years ago. They were not the easiest people to work with but their…read morework has stood the test of time. Pool construction and the surrounding coping and patio have held up very well and looks almost as good as new. If you don't need your pool builder to make you feel all warm and fuzzy I would recommend Masterson.

This was the biggest construction project we've ever done - and it was the smoothest experience…read more From the start Chris, the owner, gave us the most realistic overview of the timeline and total costs - without selling it or sugar coating, so we were going in totally prepared, no surprises. He wasn't kidding when he said we had to start permitting process in summer 2025 to open in time for Memorial Day weekend 2026 either - getting construction permit processed was the biggest wait. Now we opened just in time for summer - and she's a beauty! Pool Boss team coordinated the whole project from start to finish - the designer Michael helped us get the plans and measurements exactly right, even taking into consideration our future addition plans for the property. Tina filed and coordinated a million permit forms for us. Matt & Dan were very patient helping us figure out the on-sight restrictions. The construction itself was very quick and fun to watch (the digging was done with surgical precision!). Special thank you to Joanna for very clear communication throughout! The scheduling and ongoing notifications to keep us apprised of the progress were very helpful! We went with PB's recommended contractors - JBJ for electric (super professional - and again, helped us run everything with future construction projects in mind), and United Stamped Concrete for landscaping (Felipe's team did a phenomenal job with out stamped concrete patio and grading, great attention to detail). The orientation with Eduardo was super clear - we've never operated a pool and he patiently explained every single detail about the equipment and maintenance. The equipment can be controlled from an app too - very convenient and we are looking forward to Tyler making it even smarter. :) Thank you so much! It was a very big (HUGE) decision for us - but we are so happy we trusted you. Our three kids are having the time of their life - this pool brings us so much joy already!! P.S. We went for the Crystal Quartz liner - so pretty, as if you you're in the South of France!!!

After interviewing four pool companies, I knew as soon as I met Chris at The Pool Boss that I had…read morefound the right team. Chris is incredibly knowledgeable and experienced, which gave me confidence from the start. I found him to be honest, consultative, and focused on helping us make the best decisions. What truly sets Pool Boss apart is their team approach. Every stage of the process is led by a dedicated expert, and that made all the difference. From Joanna, Dan, Matt, and Michael the designer to Lisa, everyone was professional, responsive, and always willing to answer all my questions. Communication was excellent, and I always knew what to expect next. The entire experience was seamless and stress-free, and the end result is our dream pool--a place where our family will create memories for years to come. I highly recommend Pool Boss to anyone looking for a positive, well-managed pool-building experience.

Everything went well. Lots of parking. Plenty of options. Very knowledgeable owner and workers.read more

I am not joking when I say that I called nearly a dozen different pool and spa companies to repair…read moremy leaking hot tub. Pacific Pool & Spa was the only company who was actually able to come out and repair my spa. Many companies simply do not repair tubs and only open or winterize at the beginning/end of the season. Other places would only repair a tub that they specifically sold you. Some would not come because I didn't know the brand of my tub (it's an older spa and it came with my home). I was so happy when Pacific Pool & Spa said they would be able to help me. My hot tub was leaking badly (imagine a 400/500 gallon tub leaking out in about 45 minutes). I was worried how extensive the damage was and how much the repairs would be. I sent some photos of the spa to Julie and Roy and they assured me that not only would they get the job done, but also that most likely the issue was not a major problem. Because of their busy schedule, I had to wait ~6-8 weeks before their team was able to come to my home, but it was totally worth it. Once the men arrived it only took them about an hour to find the problem (a seriously cracked elbow joint) and then another hour to repair the issue and put the panels back on the tub. A few hundred dollars later and my tub is good as new and ready for the summer! Big thanks to Julie and Roy for helping me out. I hope we won't have any more issues in the future, but if we do I will know where to turn!

High end! Beautiful work if you want a luxury pool and setting. Has been highly recommended and…read moreexperienced crew.

After being highly recommended by a neighbor for the work Glen does, he eventually stopped by to…read morediscuss my Salt Water Spa project. Glenn discussed at that time the project was worthwhile and would provide an estimate and sketch shortly. 4 Weeks later, after several calls into swim fish looking for a status, I finally got glenn on the phone and without any explanation decides projects not good for him. WTF.??? He basically said he wouldn't make enough money on it. Here's a guy that's been doing this for many decades. Comes out reviews my job gives me a ballpark number and tells me what the next steps are. Caveat emptor. Seems like a shady character. Needless to say, there's other folks out there.

I've had the pleasure of working with Finizio and Sons on several projects at our home, all…read morereasonably priced. The entire staff, led by Joe Finizio, were professional and courteous. Projects included the completion of a paver patio and walkway, 2 retaining walls and updating landscaping in the front of our home. We've received so many compliments on their work! Highly recommend them!

They were great. The best contractor i have ever dealt with. They were on time, did exactly what…read morethey said they would do, and did it in a timely manner. I would recommend them to anyone interested in stone-work for their back yard. Absolutely the best by far.

Just - ah. Nothing great and had nothing that I needed for my spa, so just ah. Why advertise what…read moreyou do t have? Nice people, but again - just did not have what I needed after I was told they did have it.

Just wanted to give a shout out to Mike and his team at Leslie's Pool in Pequannock, NJ. Mike and…read moreteam are extremely knowledgeable in their craft and always willing to bend over backwards to help me meet my pool needs. They're always supporting my purchases with discounts available on a national basis as well as rewards based. Thanks Mike and team, see you for my pool needs soon! Dave H.

We have been using Ramapo Valley for many years. Poor plaster, tiles, pumps, filters, opening and…read moreclosing, as well as summer and winter valet. Friendly staff. Have had no issues.

We had been using someone else to open and close our pool then decided they were no longer do that,…read moreand took a year off. Went with someone else that wasn't great and then needed a filter repaired. These guys do everything open, close, repairs and more. I am no longer using several people per year.

Always a positive experience working with Matthews Pool & Spa. They've been providing weekly pool…read moreservice for years, and recently renovated our patio, fire pit, put in new led lighting, new pool lines, filters, and new liner. Matt was clear and up front throughout the process, always following through on deliverables, and extremely responsive to all of our questions and concerns. Overall a great experience and the end result exceeded our expectations. Highly recommend! Nikole

Matthews Pool & Spa offers tremendous service and value. Matt and his team are dedicated and…read moreconsistent, and my old pool is in great shape. Matt is hands on, and he always offers practical and economical solutions to any issues that arise as the season progresses. I switched to Matthews Pool & Spa five years ago, and I am so glad that I did. With his own name on the line, Matt really cares about the quality of his work and service.

Purchased a hot spring Pulse back in June, delivered in August. I have to say haven't been happier…read morewith the product and service from this showroom. They even allowed my family of 5 to try out the tubs (Hot and Cold) in the showroom. The salesperson Steven came himself to show me how to use it and maintain the tub. 100% great experience! Steven was very thorough in explaining the sales process as well as the care and maintenance of the tub. I would like to say thank you to steven as well as all the staff at Prisco. Looking forward to many years of use. will upload photos soon...

I purchased a hot tub in September. Literally within days it stopped working. I communicated with…read moresales rep, he was surprised and said to check with the electrician. The electrician came and rechecked all his work and advised there may be something wrong with the hot tub if this happens again. Well it happened 5 more times. Each time i call Prisco they send a service guy but do not acknowledge that at this point THERE IS SOMETHING WRONG WITH THIS HOT TUB!!!! Now they want to accept return but CHARGE 20 percent restocking fee for which will be approximately $2200 !!!!!!! Seriously, waiting a week to just hear back why the warranty is not covering it. It had been 5 months!!!!

Great guy very knowledgeable with his job. He replaced the pump and some pipes on my spa and a good…read morecleaning after it's been sitting unused for quite some time. And reasonable pricing. I gave him five stars highly recommended.

this company is a joke started off great erik was attentive and my hot tub looked great....then it…read moredid nothing but go down hill paid him he showed up when he wanted to always an excuse then paid him for a cover never got it havent seen or heard from him since. never use him!!!!!