This is concerning the service department. We had an appointment to open our pool today and I am…read morevery unhappy with the service we did not receive. They didn't turn on the pool to see if it was running properly. When I turned it on antifreeze came gushing out of the salt water cell because it wasn't attached properly. They also did not hook up the hose to drain off the excess water. I had gone out and asked them to just not turn on the salt cell but run the pool. When I called service the woman there was very dismissive and told me I would be billed if they came back. This is not service. More like highway robbery. Just lucky my dogs didn't get to the antifreeze that came gushing out!!

I have a ten year old inground pool The light wiring is having a problem I have called several…read moreelectricians no on know the interface I called northeastern and they gave me there electrician contact information i called and waited eight months no show called northeastern again they suggest calling again I am now going on year 2 Best of Luck after the sale

I was very happy with the service from Ryan when my pump quit. Even though he was busy with lots of…read morerepairs, he changed the fittings over to a new pump the same day. It seems all the staff is polite and helpful, especially the teens. We're real close to this location and have purchased 2 above ground pools over the last 40 years from Ace. Nice to support a local, family business.

went in for a water test... was told I was off on a huge list of things but since I had the sheet…read moretelling me what do do I felt confident I could handle it. started with the alkalinity which was 58 and instructions from them said 21 pounds of balance pack 100. after adding maybe 1/2 (10 pounds) over a 6 hour period I tested again and alkalinity was now too high by tons Took a water sample to a different place for confirmation and yes it was way too high which then lead to several days of adding muriatic acid (nasty stuff) to get the alkalinity back under control. Makes me wonder if your test machines are ever tested or recalibrated as the amount you prescribed was no where near the correct amount needed.

We have been looking to replace our patio table with no luck (we have bought and returned 3 for…read morevarious reasons). So we were pleasantly surprised to find just what we were looking for (plus a bonus feature) at Pattis. We walked in and were attended to immediately. People were attentive and helpful. When the table we were interested in was not on display we were taken to the storeroom and a box opened for us. We opted for delivery and the table came the next day! All in all we could not be more pleased with the service, quality, and price.

Two young men showed up to fix my hot tub. Both were extremely polite, respectful, and…read moreknowledgeable. The showed up at the correct time. Fixed my hot tub in 45 minutes and were done! Perfect! They even gave my dog, Henrietta, some friendly pets! Thanks guys!!

Purchased a pool from Clover 5 years ago and they still stand by their customers . Recently…read morereceived outstanding customer support with a broken pool ladder from a gentleman whose name I didn't get but believe he was the owner or manager . Many thanks to Clover !

We had our new Viking hot tub delivered and we love it! The salesperson Shawn was great, and the…read moredelivery went off exactly as planned. We also bought our pool table from Clover. They have always provided great service.

Very responsive on line in spite of the distance between us…read more As it turns out, he was not the right one for our location, but his level of communication and understanding, even though we never met, was AWESOME

Very pleased with courteous, quick, and thorough responses. Very helpful and informative and…read moreaccommodating for the pool liner installation project i needed done. I am very thankful to Yelp for helping me to find the professionals that I needed, in a short amount of time. I will use and recommend Yelp's services again, thank you.

Another awesome experience with Bathfotters! I've used them in 2 previous homes in Maryland. This…read moretime is in Rochester, NY. Technician, Ryan, was prompt, professional and answered any and all questions. Completed the work like a true pro and cleaned up like he was never there. I love my new bathroom! I recommend them, 2 thumbs up! Thanks Bath fitter!!!

We had Bath Fitters remodel our bath years ago. We had a young man Dustin come for a few minor…read morerepairs and he was FABULOUS! Polite, professional and knowledgeable. His work is impeccable and he takes pride in what he does. I can't believe the detail he put into the work that needed repair. A wise choice to have Dustin as your representative for the company. Thank you Bath Fitter and a very gracious thanks to Dustin.

Had an interesting experience at best tile this morning. Sue couldn't have been more helpful. Very…read moreprofessional and helped us find what we were looking for, but gave us space to look. When we entered the second room and saw a tile we liked we asked a woman who was Clearly working there stocking tile if she could check on some thing for us. She said . "well I'm busy right now...but ...maybe ...I can find someone to help you" Wow, she needs some customer service training. Sorry to take her away from stocking tiles for two minutes...

We were there today October 2 trying to buy tile for a kitchen backsplash. Having never done this…read morebefore we were confused and got conflicting answers about measurement with our contractor and some of the people at Best Tile. Ralph the manager took over snd went above and beyond to make sure we got what was needed, the correct amount, helped with color matching etc. We got top notch help and service. Would definitely suggest anyone go there and get ur tile for any needs. Thanks Ralph!!

This is my flagship Home Depot. I often come here for lighting and electrical needs and am very…read moreexcited about their fuller stock of LED bulb options. Usually all of your bits and bobs are in stock. Seasonal items are often available earlier. The store is easy to navigate and always has a staff member in sight of the popular sections. I've never had an issue purchasing or returning at this location and most of the employees remember me because of my frequent visits. This location is a lot easier to get to than Henrietta or Irondiquoit and has a lot less traffic. I recommend before visiting, use the Home Depot App to check if things are in stock. It is usually spot on. The staff is always willing to help or find someone who can. Some of the staff are a little quirky in their humor, so as always be kind and rewind.

I have been going to this Home Depot on Panorama Trail for years. It's my favorite Home Depot in…read moretown. Yes, sometimes things could be very busy or take longer time than expected to figure out any issues but in general I prefer to go to this Home Depot than any other one in Rochester. My favorite staff there are Fatma, Albert and Josh (from appliances). Too bad Josh left Home Depot, he was the one who figured anything and everything out in the computer system when it comes to sales, exchange, refunds and returns, in general. I'm sure his replacement is also great but I haven't experienced that, yet. I'll keep shopping here. If you know that you need an assistance from a staff member then make sure to go during the week M-F between 8am to 5pm to be able to get their best help. Yes they open from 6am but not all staff are there at 6am.