Ann and Michael were extremely helpful in explaining all the things a new hot tub owner would need…read moreto know to get our new-to-us Hot Springs hot tub cleaned and running efficiently. Will definitely use this store again.

After draining our hot tub recently, we noticed that the shell was mottled. The hot tub was still…read moreunder warranty, so we figured that we might as well contact The Hot Tub Store, worst case they'd tell us to live with it. Turns out there was a known issue with that color of shell so they told us we would be getting a brand new hot tub, just in a different color. Yesterday our new hot tub was delivered. In the two years since our purchase they have improved the hot tub. There is a new feature called "Freshwater IQ System" One must purchase a special cartridge to use that system. The service technician at our install advised us to just use our salt cartridge system until the cartridges need replacement, and then look into switching over to the new system. The technician, Ger, wired up the hot tub and showed us some of the new menus. We'll be filling it and setting it up this weekend and look forward to again using our hot tub. Thank you The Hot Tub Store and thank you Ger.

Purchased a hottub last year and had delivery in May 2021…read more Gene is great to work with -- one of the things you learn about purchasing a hot tub is that want to work with a good dealer because they are your point of contact for sales, warranty, and repair. I did a bunch of research on hot tubs beforehand and had several other places come off overly aggressive and fib details on why to buy their product; Gene is laid back, honest, knows his stuff, and doesn't try to push things onto you. COVID has/had very long lead times for hot tubs due to parts shortage and downscaled factories -- Gene was always upfront about this and never tried to sugarcoat things or give me false hope that I could get one 'soon'. I really appreciated that. Had a small issue with my hot tub after delivery and I shot Gene an email and had my repair done next day. Highly recommended.

May 17th 2024 The store is closed up and phone disconnected…read more, gene will be missed other reviews say gene has passed away, he was the best. His daughter was working part time during her summer breaks. She was just a sweet as her dad.

Great experience for purchase, delivery and Spa Care in-service. Benjamin was excellent for…read moreflexibility in scheduling, teaching and demonstrating spa care. Highly recommend to others

Dustin provided us with all the information we needed when making the important decision of…read morepurchasing our new hot tub. Everything has been done as promised, and we could not be happier with the installation process in our backyard. Today we had Benjamin over our home, for what we the tutorial. He took the time to talk to us about all the aspects of our new hot tub, from how to operate it in detail, while also educating us about the benefits of having a saltwater tub. Ben was very professional, and it's easy to see that he really knows what he's talking about. We can't wait to enjoy our new hot tub along with our children and grandchildren, whom we are lucky to have in our Neighbourhood. Thanks Dustin and Benjamin!

I need to give props to Tatianna, she was incredibly knowledgeable and genuinely helpful, not only…read morewhen it came to explaining how to use our hot tub but easing my mind. Before speaking with her, I wasn't sure about my purchase or that I made the right decision on which unit or honestly even the right brand/store. Tatianna helped with my concerns and doubts with a level of patience and understanding I didn't expect, especially for her age. I'm not going to lie, after originally purchasing I shopped other stores and price was absolutely on my mind as I brought in prices and info sheets of other units I had seen. She actively listened to what was on my mind, went over everything I wanted to talk about, compared other models offering pros and cons for each, reassuring and knowledgeably addressing the issues. This after sale service made all the difference and I am truly grateful for her professionalism. Thank you Tatianna for putting up with me and taking your time to make it such a great experience.

Great place to buy a spa, delivery was on time and all went well. Josh was a big help with the…read moreorder and had a small problem after installation but Josh walked us through it. Also have in house service.

Bought a used spa from River City several years ago and it was nothing but problems from day 1. I…read morecalled them after several repairs and they were steadfast in their 90 warranty. After spending hundreds of dollars on a laundry list of repairs it finally began a (merciful) leak and that was the last straw. We decided to buy a new one and called Barry to see if they dealt in new spas. They don't but after hearing me out Barry offered to come haul off the old one at no charge. I didn't ask him to do that, he offered which I thought was nice. Today was the appointment anytime before 11:00 and guess what? No show. No call. No text. No response to my text. I'm done.

Don't use this company. They quote you one price but during the dismantling, they up it by a couple…read moreof hundred dollars. Plus during the removal they damage your property and refuse to take responsibility.

Had such a wonderful time visiting Asha again. This time I brought my best friend. I love bringing…read morepeople here for a new experience. It's such a relaxing and inviting place. This time was also my first time enjoying the salt lounge. It took a minute for my brain to quiet and full enjoy it but it was much needed after a crazy busy and exhausting week. I have been trying to give my body and mind the TLC they so desperately crave while being on a big project at work that makes my brain crave peace and quiet as soon as I log off so this was perfect! As always the staff were wonderful and attentive and I felt so relaxed and refreshed after. I can't recommend visiting Asha enough. Also, the price for 2 hrs is amazing! Thank you for another wonderful time and looking forward to visiting again! Pro-tips: -Bring two towels (the extra one for sitting in the sauna/steam rooms is ). -An extra bag/trash bag is essential for your wet items. -Make sure to hydrate before and during, but also..have a water bottle waiting in your car when you're done. -Bring lotion!

Overall, a great experience. I was surprised at how busy it got during the middle of the week, and…read morethe space felt somewhat small for the number of people there. One thing I personally didn't love was that there wasn't a separate changing area/space for women and men, especially since the changing space itself felt a bit tight. Other than that, the staff was friendly and accommodating throughout the experience. My absolute favorite part was the salt lounge--what a beautiful and calming space to meditate and unwind. The lounge chairs/recliners were incredibly comfortable, whether you wanted to sit or fully lay down. I also got a massage, which was lovely and added to the overall relaxing experience.

My wife and I attended a Premier Pool Open House at their offices with the intent to just "to…read morelook". We met Jeremy and he gave us an idea of what to they do, what to expect, and some light design options from the showroom. He offered to visit our house to make measurements so that he could create some design mockups of possibilities. Within a week or two, Jeremy sent us a "first look". We asked for a few edits here and there given we had no ideas where we wanted to go with it as we completely leveled our existing yard and kept nothing. We were amazed by the first drafts given that we didn't think a pool would fit in our yard comfortably. Jeremy was extremely patient with the design iterations as we played around with ideas. The designs sold us and we were all in! Initially we thought it would take 6-8 weeks for permits to be pulled after we gave the green light to proceed. They ended up being approved in less than a week and we broke ground about week later. Premier was extremely fast with their team of contractors and subcontractors from demolition to full completion. From breaking ground to filling with water was less than a three-month turnaround. With several of those weeks the result of Christmas to New Year's vacation and time it takes for various components like decking or pool interior to cure. Premier was great with communication in terms of letting us know each morning who was coming on any given day. Usually we heard from Jeremy and our construction manager Teo a day or two earlier than Premier's automated emails on next steps. While Jeremy and Teo were clear, it was nice to receive the emails to make sure we heard everything correctly. Pros: Showroom has too many option to choose from! LOL! From textures to colors, there was almost too many. They even recommended visiting tile shops if we wanted to explore other colors. Jeremy was extremely polite and patient. He was readily available by both text and email for any questions we had. Teo was also great at stopping by to check on progress and see if we had any questions. He was also readily available by text message. We had them install a specialty BaduJet Turbo Pro. We pointed them to the website and they took care of all specs to fabricate the pool around it, all additional electrical work, and all additional plumbing. Recommendations for Premier: It would be great if some of the subcontractors were brought "in house" to provide full wraparound services. We opted to install tempered glass so that the pool could be enlarged and moved closer to the house. But we had to coordinate that on our own with a window contractor. We will use their subcontractor to install rock facades on our house. It would be great if they could have done in under the Premier contract at the same time they were doing the pool facades. I get it, they do pools, not houses. Premier took care of all the electrical, water, and gas hook ups that were related to the pool. We had to work with a couple of the subcontractors on the side to add additional sprinkler lines and move some electrical wiring on the side. Those also would have been great if it was done under the Premier contract as well. Premier's contractors and subcontractors obviously knew what they were doing so they pool just kind of came together. It would be great if Premier had a larger portfolio album of actual photos of pools so that we knew in advance what we were getting. We "trusted the process" and it all came together, but I could see some clients desiring to know more in advance. We subcontracted out the construction of a custom kitchen island because Premier doesn't build them (again, because they build pools), providing subcontractors provides another opportunity for Premier to be full service.

One year update... our grass is now filled with valleys from sinkage so rolling your ankle WILL…read morehappen. You can see where all of our pipes were ran in our yard. Our concrete is completely lifted from the ground and will most likely break soon and our pool sweep that comes with the pool does not work and has honestly never really worked. The pool itself is good but everything else that definitely costed a pretty penny, looks like crap and is dangerous. Very disappointed.

Always the best service and communication! Definitely my go to for any of my swimming pool needs…read more Fully transparent on pricing as well which shows integrity and care for their customers. A plus plus for their excellent customer service and always my first stop! Thanks!

Phillip has been servicing our now 15-year old spa every week for a number of years and has kept it…read moresparking clean and in great shape. He's been able to do any of the repairs or replacements needed. Also he is very courteous and kind. I highly recommend him.