Do not use if you have an above ground pool. They do not care about you at all. We bought a…read moreheater from them. When they closed the pool they didn't empty the water and blamed us that the heater needed to be replaced and so we ordered a new one. They said it was due to our chemicals, which were always balanced. They installed the new heater and cut the liner which caused a leak. They told us they didn't do it. They didn't have time to fix it as their son got hurt. The pool wasn't leaking before the large cut in the liner where they installed the liner. They decided to come out to repair the liner. It didn't work. It was a bunch of blue goop brushed on. Again, they told us it was our problem and the people that installed the pool. I had a pool leak rest of the summer. I didn't pay the second half of the heater as my pool was leaking. They refused to fix it. I had two companies out here to look at the damage. This leak was not due to the original installation. It was from the install of the new heater where the tear was and the repair didn't work. It was an obvious slice where they installed the heater. Also when these companies came and looked at the old heater and they could tell the water wasn't emptied out of the heater when they closed the pool. Communication is horrible, they don't respond. The one gentleman who helps with chemicals is phenomenal, but other than that, the emails they sent me were mean. I paid for the other half of the heater as I had no choice. It was costly for me to continue fighting for a liner. Find another source if you can. They do not care about their customers and they take no responsibility for their work. They only have time for their in ground customers.

Ever since I got my swim spa from a different company , I've had nothing but problems and…read moreSplashtime gave me an opportunity to try someone new and they have been amazing. The response time, the customer service, the resolution to any of my questions has been spot on, and you would not go wrong working with this company.

I called for a quote and they Showed up the next day. Friendly and quick. Got the job done and made…read morea new customer

Eddie and her team are great! Very communicative, timely and competitively priced. They are…read morefocused upon delivering quality product and being transparent with their customers on the status of the delivery schedule.

Hot Tub Tony's goes above and beyond. Always helpful and will answer any questions and concerns!…read more Wouldn't go anywhere else!

We bought our CalSpa Swim Spa from Hot Tub Tony's about 5 years ago and we have them come out to…read moreservice it weekly. I recommend this so much because they keep it sparkling clean and whenever I need a new cover or a repair they come right out and take care of everything. What a relief to have a team to count on and they take the worry out of ownership by handling whatever we need. We are super grateful. We are very happy with all of the pricing for service.

I have been working with the Great Escape since 1996. I miss my Frank that took such wonderful care…read moreof me. Today I met Rachel. What a wonderful employee with such great help. Guess what she is friends with Frank. Blessing to all

Do not buy from them. Overpriced, non-functional products. Scam warranties, bad service and…read morecompletely unprofessional managers. I bought a cantilever umbrella from them that snapped like a toothpick on a sunny day and they are claiming the umbrella is meant for indoor use so the warranty isn't covering. Absurd behavior - probably fraudulent. Looking into small claims court for this.

Moved into a house with a pool that Cada built in 1983, when I moved in 1999, I have been a…read morecustomer of theirs since then. There is no other pool company around that is as professional and friendly as Cada Pools. I have never known anyone more knowledgeable regarding water chemistry and the products they carry. Not to mention the service guys are very knowledgeable and get the job done right. If you have a pool and don't go to Cada, then you're doing something wrong. They literally take care of all the guesswork of owning a pool and treat you like family. If you need something and they don't have it, then they get it for you in a timely manner and help you out with it. As long as I own a pool, I will be a frequent flier at Cada Pools and Spas.

I am highly disappointed with the opening service from Cada Pools and Spas…read more Their technician filled my hot tub and added chemicals directly over winter dirt and buildup. Unsurprisingly, the water became cloudy and dirty immediately after startup. When I drained it to see why the "fresh" water looked so bad, I found extensive filth left underneath. If a spa is too dirty to be filled, a professional company should pause, communicate, and offer a cleaning service--not just rush the job and waste expensive chemicals. Worse than the poor service was the management's defensive response (see attached text screenshot). When I reached out, Chryste entirely shifted the blame onto me for draining the dirty water. When I escalated to the manager, he sent me a photo taken by his techs to "prove" they did a standard opening (attached). Ironically, their own photo shows a technician standing directly inside the uncleaned tub shell in outdoor work boots, with visible grime and residue left on the contours right before they filled it. The manager tried to claim the dirt happened in the week after they left, completely ignoring that they filled a tub full of winter sludge and their own photo proves it. When I noted that mistakes happen and this was an easy fix, I was told I would have to pay them all over again. They hide behind "à la carte" contracts instead of exercising basic professional judgment or accountability. Based on this experience, I cannot recommend this business

Another end to a wonderful summer with Arvidson's, closing today with Tim, who did another…read morefantastic job closing the pool, professional and knowledgeable. From service to testing, Arvidson has been our go to place. Great service, great people

Called company over a year ago and had to be put on a waitlist for a new plunge pool. Called and…read moreemailed several times over the year to see when a pool could be completed and after a year of trying to get in contact with the individual who is managing installation, was told that my address was too far in Chicago to have a pool installed. It took them over a year to tell me that and now I'm having to find another company and wait likely another year For installation of a pool. Completely unprofessional. Would not recommend.

My name is David Teets. I live in Hampshire Illinois JJ installed bifold gates in my driveway. Five…read morestar job prompt on time. I recommend him to the highest extent. I give him five stars.

We typically get good service from GE but not this past weekend. My husband ordered a winter cover…read morefor our above ground pool from GE and was installing it when he noticed that it was missing approx. 20 feet of grommets which are used to thread wire through to hold it in place. He dried it off, called the store and brought it back. An elderly man at the desk seemed to have little or no concern and told my husband in so many words to put it over there and go get yourself a new one from the shelf instead of asking someone on the floor to help with that. My husband asked if there was anything the store could do as far as a discount for the inconvenience and the man simply said, "no." Where's the customer service???

We started using Arvidson's for our pool last year. We do the maintenance, so we use them mainly…read morefor testing water and buying needed chemicals. We've gone to a few other pool stores over the years. I found that Arvidson's is the best at understanding what pools need for the right balance, and then following up to ensure everything turned out okay. I went there two days ago, and I had a high level of ammonia in the pool. I have no idea how that would have happened. Rather than sell me an expensive round of chemicals, they told me to drain 1/3 of the water out of the pool and refill it. They said that would mean I would need less to balance the water. When I returned today, the Ammonia levels were low enough that I didn't need to do anything other than add (a lot) of chlorine. More than anything, I trust their judgment in chemically treating pools.

I bought my above-ground pool from Arvidsons about 20--yes, 20--years ago. I have continued to…read morehave it serviced by them all this time. We buy our chemicals from them, have the water tested for free by them, have the pool opened and closed by them. When we needed any kind of new equipment, I have entrusted the knowledge and service provided by their Service Department. I have especially enjoyed working with Peter, ZZ and Sheryl. Recently, I ordered the wrong service and Sheryl made it right without blaming me or overcharging me to get it fixed. I trusted them to deliver and install a pool beloved by my children and now my grandchildren. Thank you.

Jim has been taking care of all of our pool needs since the late 90's! he did a complete rehab of…read moreour 48 yr old pool last year! it looks amazing! Jim, Kevin, Bob and the staff are wonderful to work with. From opening the pool to closing they provide A+ service!

Jim and Kevin did a great job on my heater install…read more Great people to do business with and reliable.

Forget the rental department! Once rented a brush cutter. Used it for 5 minutes before it ran out…read moreof line.Took it back & the guy handed me a length of line! Got the line on but had nothing but problems with it.When returning it the next morning was told I couldn't get a refund or discount. Tried to rent a chainsaw 3/21/26.Should have made them start it before leaving,because I couldn't get it started. Took it back.THEY couldn't start it. They tried every chainsaw & COULD'NT START ANY OF THEM! Refunded my money but was a complete waste of time!!! Their tool mechanic must really suck!

I order flooring from Home Depot.com the order was picked up by FedEx and then lost. I never…read morereceived the delivery and tracking shows it was never delivered. I contacted Home Depot and canceled the order and requested my refund. They had already charged my card. They sent my request to TRE (the retail equation). No idea who they are. They refused to refund my money. I explained that this is NOT a return, but I never received the product. They said that nothing they can do. First of all this transaction was with Home Depot, not TRE. This is the most ridiculous thing I've ever heard. No refund even though they never delivered. Very disappointed in Home Depot. Please take this as a warning when ordering online. March 02, 2026 Looks like there is a delay in your delivery. We're working on it. 11:30 am February 28, 2026 Shipment arriving On-Time Ellenwood, GA 12:03 am Arrived at FedEx location Ellenwood, GA 12:01 am February 27, 2026 Shipment information sent to FedEx 05:41 pm