I called for a quote and they Showed up the next day. Friendly and quick. Got the job done and made…read morea new customer

Eddie and her team are great! Very communicative, timely and competitively priced. They are…read morefocused upon delivering quality product and being transparent with their customers on the status of the delivery schedule.

Hot Tub Tony's goes above and beyond. Always helpful and will answer any questions and concerns!…read more Wouldn't go anywhere else!

We bought our CalSpa Swim Spa from Hot Tub Tony's about 5 years ago and we have them come out to…read moreservice it weekly. I recommend this so much because they keep it sparkling clean and whenever I need a new cover or a repair they come right out and take care of everything. What a relief to have a team to count on and they take the worry out of ownership by handling whatever we need. We are super grateful. We are very happy with all of the pricing for service.

Great store + Great people ='s a Great Experience!…read more The gentleman I spoke with was Frank, I was very impressed with his overall knowledge and professionalism and didn't feel like I was buying a used car from a Buy Here, Pay Here car lot at 33%. I highly recommend this location and Frank for anyone looking for a true professional's insight that you won't feel like curling up in the fetal position in the shower after dealing with them! Quality pays!

I have been working with the Great Escape since 1996. I miss my Frank that took such wonderful care…read moreof me. Today I met Rachel. What a wonderful employee with such great help. Guess what she is friends with Frank. Blessing to all

I am highly disappointed with the opening service from Cada Pools and Spas…read more Their technician filled my hot tub and added chemicals directly over winter dirt and buildup. Unsurprisingly, the water became cloudy and dirty immediately after startup. When I drained it to see why the "fresh" water looked so bad, I found extensive filth left underneath. If a spa is too dirty to be filled, a professional company should pause, communicate, and offer a cleaning service--not just rush the job and waste expensive chemicals. Worse than the poor service was the management's defensive response (see attached text screenshot). When I reached out, Chryste entirely shifted the blame onto me for draining the dirty water. When I escalated to the manager, he sent me a photo taken by his techs to "prove" they did a standard opening (attached). Ironically, their own photo shows a technician standing directly inside the uncleaned tub shell in outdoor work boots, with visible grime and residue left on the contours right before they filled it. The manager tried to claim the dirt happened in the week after they left, completely ignoring that they filled a tub full of winter sludge and their own photo proves it. When I noted that mistakes happen and this was an easy fix, I was told I would have to pay them all over again. They hide behind "à la carte" contracts instead of exercising basic professional judgment or accountability. Based on this experience, I cannot recommend this business

We live over a hour away. When we spoke to the rep. we were told they close at 6 to bring it in for…read morediagnostics. We get there and THEN announce last second there is a 75.00 charge. Never told us prior to the hour on the road. Bait and switch. Dirty business.3

Another end to a wonderful summer with Arvidson's, closing today with Tim, who did another…read morefantastic job closing the pool, professional and knowledgeable. From service to testing, Arvidson has been our go to place. Great service, great people

Called company over a year ago and had to be put on a waitlist for a new plunge pool. Called and…read moreemailed several times over the year to see when a pool could be completed and after a year of trying to get in contact with the individual who is managing installation, was told that my address was too far in Chicago to have a pool installed. It took them over a year to tell me that and now I'm having to find another company and wait likely another year For installation of a pool. Completely unprofessional. Would not recommend.

I'm not sure why people give all the one star reviews. My experience at the Great Escape has been…read morecompletely different. We have purchased a ton of stuff from them over the years. The sales people are all great. Fred is the only one who can get a little "salesy" but after dealing with him several times, he goes all out for his customers. Here is what we've purchased from them over the years: 1.) Patio table and chairs set - About 15 years later it still looks awesome 2.) Multiple patio umbrellas - a couple broke in storms 3.) Weber Summit grill - they gave me a better price on a close out display unit than the next size down at Amazon 4.) Palister home theater chairs 5.) Outdoor sofa and chairs - our sales guy was great. Went to extra lengths to get the items in from other stores and gave me a great deal. He even regularly called me to keep me up to date. 6.) Pool table and dart board 7.) Loveseat to go with item 4 (still waiting for delivery) 8.) Covers for the outdoor furniture We've probably purchased more items from these guys than any other single store. I'm very pleased. Their installers that delivered our pool table were awesome and did an exceptional job. I know some people have bad experiences. It happens at any store. But that doesn't make the whole place bad.

Staff not very helpful. Ordered and paid for a product and had to chase them down to find out if it…read morewas in. It was yet they failed to notify us and sold it to another customer. Gave us attitude when we requested a refund.

We started using Arvidson's for our pool last year. We do the maintenance, so we use them mainly…read morefor testing water and buying needed chemicals. We've gone to a few other pool stores over the years. I found that Arvidson's is the best at understanding what pools need for the right balance, and then following up to ensure everything turned out okay. I went there two days ago, and I had a high level of ammonia in the pool. I have no idea how that would have happened. Rather than sell me an expensive round of chemicals, they told me to drain 1/3 of the water out of the pool and refill it. They said that would mean I would need less to balance the water. When I returned today, the Ammonia levels were low enough that I didn't need to do anything other than add (a lot) of chlorine. More than anything, I trust their judgment in chemically treating pools.

I bought my above-ground pool from Arvidsons about 20--yes, 20--years ago. I have continued to…read morehave it serviced by them all this time. We buy our chemicals from them, have the water tested for free by them, have the pool opened and closed by them. When we needed any kind of new equipment, I have entrusted the knowledge and service provided by their Service Department. I have especially enjoyed working with Peter, ZZ and Sheryl. Recently, I ordered the wrong service and Sheryl made it right without blaming me or overcharging me to get it fixed. I trusted them to deliver and install a pool beloved by my children and now my grandchildren. Thank you.

Jim has been taking care of all of our pool needs since the late 90's! he did a complete rehab of…read moreour 48 yr old pool last year! it looks amazing! Jim, Kevin, Bob and the staff are wonderful to work with. From opening the pool to closing they provide A+ service!

Jim and Kevin did a great job on my heater install…read more Great people to do business with and reliable.