This company, if still in business, blows! They hodgepodge to fix situation for a temporary fix…read more Their customer service completely sucks! If all is well they are great but once a problem arises, good luck!

Purchased an in ground salt water pool this summer from Lifestyle Concepts in Algonquin. We have…read morebeen very impressed with the professionalism and quality of work from all of the members of the Lifestyle team, as well as all the subcontractors they recommended. Chuck and his son Scott( the chemical and equipment specialist) are extremely knowledgeable and helpful. Any calls are always answers quickly. I would definitely recommend a salt water pool; we barely had to add any chemicals and it was extremely easy for me to maintain. It was also easier on our skin and eyes. If you have an existing pool and just need help, Scott is amazing. He is very patient in walking you through the right way to maintain/open/close your pool. Karen

The service was fast efficient and the people are concerned about your pool…read more Would highly recommend Chicago Pool and Spa

This guys is a RIP OFF. Would not give me a time schedule and then didn't show up to install the…read morepool. He was here for ONE day and looked completely lost. I owed him $5,300 to install the pool and now texted me and said its $8,500 upfront. FRANK is a CROOK, Lawsuit to follow. DO NOT USE HIM

Gordon is extremely responsive, fairly priced, professional, and goes above and beyond for his…read morecustomers. Highly recommend him to service your pool!

From the owner: Pool openings, Pool closings, Weekly service and maintenance, Leak location & repair, Custom winter…read moresafety covers, Pump repair & installation, heater repair & installation, Filter repair & installation, Vinyl liner installation.

This has been by far the best pool service company that I have ever had the pleasure to work with…read morefor my in ground pool. They are responsible, respond almost immediately, patient with customers... there is definitely an attentive rapport when having to contact Mr. Mike O'Malley. They have an emergency services that responds within minutes. I highly recommend Platinum Pools for every step of your way designing, building , opening/closing and maintenance of your pools or spas. I couldn't be any happier with them over the years, and their employees are awesome.

They only get 1 star because they actually returned our pool cover, if I could I'd give them zero…read more Nothing but overpriced bad service. They were given preauthorization up until a certain amount and because we asked them to fix something, they charged the amount to fix it without any kind of authorization or discussion about what it took to fix and how much it would cost. Communication was for the most part non-existent, a response to an email regarding the preauthorization took approximately a month to respond. The only reason that it was even responded to was because of our cancellation for their bad service.

Mike and Michelle are great and they have the best pool service around. They are efficient and…read morethorough.and take good care of our pool

NEVER SHOWED UP! We had numerous conversations with Michelle on the phone and email. We were…read morescheduled to have a pool liner patch placed on 8/26. Gave our credit card as a deposit to hold the date... And they never showed... The day before they even emailed us confirming that we will have our pool heater cranked because their diver doesn't own a wetsuit... So we had our pool heater set to 90°... They were supposed to show at 1 PM. When they were 45 minutes late, we called and spoke to Michele and we're told that they would be there shortly... No one ever showed no one ever called... We have called numerous times with no answer... Complete waste of our time... Took a day off of work... And heated our pool for nothing. Went a great escape and mentioned our issue with this company and they said they were not surprised.!!! BEWARE!

We have been using this company since 2020. We needed our pool re coated and had some estimates and…read moredecided to go with another company because we liked the surface and look. We just found out that this company is now refusing to open, service or close our pool!!. Talk about sour grapes. It's all or nothing with them!!! In response to the owners response- the surface we are getting doesn't cure and they are fine with others doing the service and it doesn't negate any warranty!!! He's just sore we didn't use his resurfacing!! And not to mention you just blew us off without telling us this when we told you that we were using someone else. We were waiting for a Docusign. How childish!! Bad business.

At the end of the last season, they ended up doing a horrible service, left the pool half-closed,…read morehandles not removed, cover not cleaned, items thrown around the yard. I asked them to fix it and they didn't. I spent 4 hours getting it all fixed after paying a MUCH higher amount (because of price increases). $1,400 or so to winterize it. This season, I asked them to continue service, they said because I was not happy at the end of last season, they will not open up the pool for me. This shows how this company should not be around and perform pool maintenance services! Be careful, rude and horrible customer service, including actual pool service.

Unprofessional and Unaccountable- A Frustrating Experience…read moreI'm sharing this to help others make an informed decision before hiring Epic Escapes in Saint Charles. They originally built the pool at the home I purchased and also handled the pool closing for the previous owner. Unfortunately, when I had the pool opened by another company this spring, it was discovered that the spa had not been properly winterized-the spa wasn't plugged-which led to a cracked valve and expensive repairs. I contacted Epic Escapes to ask if they stood behind their work, but they denied responsibility and never returned my calls. Hoping for a resolution, I went to their office and spoke with Donna. I calmly explained the situation and even offered to cover the cost of parts if they would help fix the issue. Donna said she would speak with the owner and get back to me, but I never heard from them again. It's incredibly frustrating to deal with a company that built the pool and closed it, yet refuses to take any accountability or even return a phone call. If they had simply provided a reasonable solution, they could have gained a loyal, long-term customer. Instead, I was left with a poor impression and a very negative experience. I would not recommend Epic Escapes based on the way this was handled.

From the owner: At Epic Escapes, we distinguish ourselves as a premier swimming pool and hardscape installer…read morethrough our commitment to customization, quality craftsmanship, innovative technologies, exceptional customer experience, and creative design solutions. We prioritize tailoring outdoor spaces to our clients' preferences and needs, offering a high degree of customization in our designs to ensure each project is unique and reflective of the client's vision. We place great emphasis on quality craftsmanship, utilizing premium materials and meticulous attention to detail to deliver installations that are built to last. Incorporating cutting-edge technologies and techniques, such as automated systems and energy-efficient solutions, sets us apart in the industry, providing our clients with advanced features and enhanced functionality. Moreover, we believe in delivering an exceptional customer experience, offering personalized service, clear communication, and prompt resolution of any concerns throughout the design and construction process. With a focus on creativity and innovation, we pride ourselves on delivering imaginative design solutions that maximize the potential of outdoor spaces, incorporating elements like water features, fire pits, and custom landscaping to create stunning and functional environments. Through these key attributes, we are dedicated to providing exceptional service and transformative outdoor living spaces for our clients.