I'm very pleased with the customer service and recommendations ive received at the store to help…read moremy pool function better. The sales people are particularly helpful - looking at you, Skyler . I ask a lot of questions and she was very patient with me.

Mikes text tone was not like Mikes phone tone he had with me throwing accusations were…read moreunnecessarily harsh. Florida Pool Tech, a reputable and honest company, who clearly stated that the filter previously installed was the incorrect size. The issue simply required replacing it with the properly sized filter. I want to emphasize that this was not a mistake on my part--I consulted with an employee, who looked up the information and sold me the filter. Despite this, I was informed that I would need to purchase a new filter and that no refund would be issued for the incorrect one. I do not believe I should be held financially responsible for an error made by a staff member. Avoid this store!

The owner is amazing!! Took the time to help me understand how our hot tub works and was very…read morepatient with my silly questions. Most of all on a Tuesday night at 7:49pm the owner is texting me to make sure everything was ok. And then responding to me next day was fantastic. Felt like I was actually important. Thank you Dutchcraft you are amazing!! From Sami on Indian Rocks Beach!!

My husband I were getting our pool resurfaced and needed to have the spa pump repaired since it…read morehadn't been working for some time. We recently discovered Dutchcraft Services and reached out. Cara the owner, was very gracious and advised she would have Ben, her husband, come out and look at the spa pump. Ben came and looked at the pump and felt confident it could be repaired. He ordered the necessary parts and indicated he would let us know when it came in. In the meantime, we mentioned to the pool builder doing the resurfacing that we had contacted Dutchcraft Services to repair the pump. Marty, from US Pools without us asking, stated that Ben does great work and he also recommended them. How cool was that? Ben completed the work. we had a hiccup, not because of anything Ben had done wrong, but the company putting the pebble sheen had plugged the spa to avoid material going into the pipe. They unplugged it and the spa pump works like a charm!! The best part, Ben's price was very reasonable! We are sooo happy with it and we are using the spa more than we ever have! I love this family owned business, they care and are meticulous with their work. Even though I hope we don't have another broken pump, it is reassuring to know Dutchcraft does great work and they are trustworthy and I can contact them should we ever need.. David and Denise

If 10 stars were possible, I would give Jim 135! He was unbelievably great. Like the other…read morereviewers, we have struggled mightily for years to find a pool/spa guy who actually knows what to do and does it right the first time. Jim came out, diagnosed our non-working pump in 5 minutes, and left. i thought for sure it'd be forever before we got a replacement -- because that's what's usually been the case -- but he was back TWO HOURS LATER and fixed it in less than an hour. He is friendly, knowledgeable and completely customer-service oriented. We are now done looking for other pool/spa repair services -- Aqua Rite is the best, and we cannot recommend Jim highly enough.

Problems with your pool.....we all have had them & we all have had "pool repair" companies that…read moresend out a "tech" (more a salesperson) that finds so many things wrong with the pool & we then spend more money than we needed to spend. And then, a few years ago, we found Aqua Rite Pool & Spa Repair and a guy that really cares about his clients.... "Dr J"......Jim. He is that pool doctor and the "Dream Team Player" that you want on your team. He cares about the job being done right, the first time but if there is a problem......he will be back......customer satisfaction is so very important to" Dr J"......kind of rare today. I only wish that half the repair techs that are in our home would care about doing the job the right way, the first time, as he does. Calling Aqua Rite Pool Repair is a "slam dunk" to having your pool problem fixed that will put a smile on your face. Thank you "Dr J". Big Stu

In the beginning, I would've recommended them, but in the past 3 to 4 months they have gone way…read moredownhill. My pool wasn't vacuumed for at least three months after a hot day on the golf course on Sunday I jumped in the pool. I noticed there was algae growing on my walls. I also noticed that there was no smell of chlorine at all the tech was there just two days prior. I bought a test kit and behold there was no chlorine whatsoever in the pool. $1700 a year for no service no thanks

This company does not respond to phone calls and they miss appointments. Apparently they do not…read morewant to work. They should just close their doors.

Terrific company. Fast, fair prices, knowledgeable and friendly staff. I had them replace a pool…read moremotor that Pool Troopers gave me a sky high quote for. So long Pool Troopers hello All-Pro!

Had my pool pump go out called all pro. Dana answered. Very knowledgeable and helpful…read more Scheduled a visit the next morning. Very impressed with their knowledge and recommendations. Advised all I need was a motor not the entire pump. Came today and replaced the motor ! Knowledge prompt and fair price! Definitely recommend them. I'd use again

Quality work and they come as scheduled. No worries! They've repaired when our equipment broke…read moredown.

If I could give them a zero star I would!!!! We paid $165/mo and our pool was perfect until we…read morehired Aqua Service Pool Service. Our pool became green and cloudy CONSISTENTLY. I husband got an ear infection and had to go to the dr for meds and this was a result of ALLLLL THE CHEMICALS they constantly put in our pool. Bryan, the Dir of Ops came out a few times himself and admitted to us that they put too many phosphates in our pool and it damaged our filter so they replaced it. The rept they give you ea week shows our CYA levels at '100' and it should be at 30-50 ppm!!! Because it's so high is the reason we get a lot of algae. Their report from this week also says they put in 3 chlorine tabs in our floater, and we have the box of chlorine tabs avail for their use and ours and I checked the floater the day aft they were here and it was 'empty' so no tabs were in there as they indicated on the report!!! Bryan cancelled our svc this week and blamed us for the condition of our pool water! What a joke!!!!! He said we turn off our jets 'regularly on the weekends' which is NOT true. Our svc in on Tuesdays and Bryan 'rarely' had to come to our home on a weekend!!!! So to say this is ridiculous. I told him that because we have a 'revolving door' of technicians and that they are the ones who set the timer for the jets, that when (which is rare) he is here on a weekend, if he comes early and the jets are not on is because his tech did not set the timer properly. I told him often, on any day, at 9:30 am the jets are still not on so I turn them on manually and they eventually go off on their own later in the eve and the next day I begin the same process of having to turn them on manually. Bryan also blamed our dog for being in the pool and creating the condtiion of our pool. Again, bullshit!! Our dog is a small 12 lb dog and is rarely in the pool. He goes about 4 feet in and then is directed to the stairs to exit. He only goes in the pool when my husband is in the pool. I don't go in the pool, rarely and my husband only once in a while. We were also told by our tech that there is constantly stuff floating n the air like pollen that does this to the pool. Not true. We have neighbors and their pool is perfect so the stuff in the air is not hurting their pool. Aqua, accept the blame for what you did to our pool and know that the review I am writing is one of many reviews of its kind written by others about your company.

Bought an American Whirlpool hottub from this company at their Lakeland location two years ago…read more Went with a local company, knowing we would pay more, because support was important to us. They did tell me that they were going to be discontinuing that brand but that they would still provide service. Now the hottub can't get hot (I keep it set at 104 degrees and it is stuck at 99) so I called them to see about getting it serviced. Now they no longer service these hottubs and that I need to call the company to see who can service it. They couldn't/wouldn't help me find someone to service it! Guess now that they have my money, I'm on my own. Would never go back there again. UPDATE: Closest certified American Whirlpool service center wants to charge me $471 for travel expense. I have messaged this company to ask for help since they assured me they would still service the hot tub we bought and I never heard back from them (that was over a week ago. I also called the Brandon location to see if I could get some help and all I got was "I'm sorry!". No offer to help in any way. I hope others will see this before deciding to do business with these people.

Buying a hot tube through the Racetrack Road location has been an awesome experience from sale to…read moreinstall and setup. Dave helped us choose the perfect spa and was great walking us through the extra challenges of buying a hot tub mid-pandemic. Our original hot tub became back ordered, but he was able to help us find an equivalent model at a great price and in a timely manner. We are very happy with the results and glad we went with them!

I am extremely happy I found Ian to replace my Balboa chip board on my HydroQuip outdoor heater…read moresystem (old and new board photo attached). So many other companies would not even respond. I had considered tackling it myself and if I had, I would have fried the new board because Spa Depot did not configure the blower for 120V, they had it set at 240V. Not sure if I would have figured that out. Ian was very responsive, friendly and very fair priced. He had the new board replaced within an hour! I will be using him again once cooler temps arrive as I need some jets and an air control valve replaced (it is a former aboveground hot tub that we put in the ground 20 years ago). Highly recommend the Houdini!

Ian is spot on and sucessfully was able to fix our spa what we though had to be replaced. Thank you…read morevery much Ian