If you need a hot tub for a great deal, this is the spot. Great people to deal with and answered…read moreall questions.

We bought our hot tub here 5 years ago and have been happy with it. They installed it on the…read moreconcrete pad we put in place just for the tub. So far we've had no issues with the tub itself. We recently had to replace to cover - which is common - they have about a 5 year life. They ordered it for us, we picked it up and put it on ourselves. So far it's just as good as the first one. The reason for 4 stars no 5? They can be a bit standoffish and unfriendly and know it alls. You may stand around for a while trying to get someone to wait on you. Also as a woman - they've treated me like I don't know what I'm talking about. So - good products, could have better service.

We have had problems from day one. The lines they installed to auto fill the 35,000 gal pool leaked…read morefrom day one. The owner said he would be here to oversee the project and never came to supervise. Many other issues with the pool and equipment we were sold and did not need.

Easy in and out. Best customer service I've ever gotten at a pool store. Everyone seemed very…read moreknowledgeable and knew where to direct my girlfriend and I. Highly recommend coming here!

We ended up buying our hot tub from here and couldn't be happier! Very informative staff gave us…read moretons of information and never felt pressured to buy. I highly recommend them!!

Customer service for repairs is awful. No return phone calls,horrible communication. There are much…read morebetter spa dealers out there. Buyer beware if you need repairs!

We had another company come out to fix a leak. They "fixed" it and within a day it was still…read moreleaking. They didn't seem to want to come back. So we called Glenn's and they came out within a week. Ken was very knowledgeable and found the source of the leak right away! I wish we had called them first! Also, their prices were very fair.

Initial service 8-4-25, here we are 11-11-25 - 3 months later, 4 service calls later with various…read moretechs, and I still have an inoperable hot tub with 2 gaps at the filter.... but they're still "waiting on a part" from Dreammaker........

I'm going to start and say that I've been a long time customer of Huntington Woods Pools & Spas and…read morehave appreciated their staff both at the store and on service appointments to our home (as my parents have as well). However this year I was extremely disappointed with our closing. Not only were things left unfinished, but pervious instructions on where to empty the water were ignored (ending up costing me $450) on top of the police showing up at our house (very irate)... Here are the list of issues: - Water was illegally dumped on the dirt road running into the Rouge River system. Neighbors called the police due to road erosion and contamination of the river way. - Pool water was emptied too low! This is supposed to be on the 2nd step, but the pump/basket was placed on the floor of our shallow end, putting the entire pool at risk through the winter months (more money will need to be spent upon opening to fill the pool back up). - Instructions were given to call us before emptying the pool or empty the pool water into our EZ-Ice ice rink. This was not done, resulting in an incremental bill of $450 to fill the rink. - Filter baskets (by pumps) left uncovered allowing fall debris to get in them until I covered them and cleaned them out to avoid damage. - Cover was initially put on backwards. It was corrected after I called and informed them - Minor, but they left pool cover 'bag' out and it blew into neighbors yard which I was unaware until they brought it back. - They didn't complete connecting all of the cover straps to the moorings in the ground. Given my past positive experiences and longtime patronage, I requested a pricing adjustment. After a very disappointing and somewhat condescending conversation with the 'owner' (arguing every point / example provided) they were only willing to decrease the bill by $50. The handling of this issue and overall aggressiveness of the owner has forced me to make this review, and ultimately end my business with them, and hopefully inform others so they don't run into the same situation. I know the owner is a 3rd generation for the store, so hopefully seeing a review like this will help him move back to the customer support level of where we've known and expected their service to be. PS- I did pay the bill in full given the insulting reduction that was provided...

It's my neighborhood and civil duty to advise against using this service. After decades of being…read moretheir customer, at the end of the pandemic, they more than quadrupuled their closing cost, from $60.00 to $205.00! When I questioned my bill, I was refused service and put on a list! Please see attached memos. I feel Noah (owner) may now be limiting their service areas. What other reason?

Always helpful, great prices and great employees! Have been going to them for years and have always…read morehad what is needed in stock

Matt is great! Installed our new heater and sand filter. He even came out a few times after the…read moreinstall, no questions asked, to make sure we were up and running. You don't find customer service like this anymore! No pressure to buy and/or upsell from the store..I highly recommend Poolmart!

After working with Steve about a faulty pump, we were able to reach an outcome that satisfied both…read moreof us. I like working with Steve. He has a calm demeanor and willing to satisfy his customers. Kenny and Dillon are huge assets for Steve. They are his service men. I would recommend this company

I had a good experience here. After going everywhere to try and find the right pool parts to fix…read moremy filter. I was suggested to try out this place by Dolphin Pools. They said this place would have the parts. And they did! I was very impressed by their part department. Very nice guys. They seem really busy. But they had great customer service.

See attached photos ; what pool store maintains said hours during the summer ??…read more First ... is the 5 gallon bucket with the roof dripping @ the H2O testing station still there for the last decade(s) ? As a prior consumer over decades (2 plus pool(s) ago, driving by the establishment, local resident) I've spent a lot of $ over the last years here [(message me if interested in detailed info] I put their water testing system to the test versus another business. No matter what the water results there, they always push product, is the bucket still collecting water from the ceiling as we spend our $$ This business (Bishop) pushes product to make the money after a water test, to be blunt most products highlighted are counterproductive to the heat and unnecessary $ spent which turns into more $ spent, silly SO ..... I put it to the test a few summers back ... this post is because I can't believe the hours!!! Recently saw it closed driving on 12 mile between Coolidge / Greenfield Is the bucket still there?? The bucket near the testing station?? Last time I went (2 summers ago) I was told I needed product I said I'll be right back, left .. drove to a different location, same water test . results ; water tested good, no product pushed It's sad that this local business has gone downhill, reduced hours, pushes products & last I heard the hazard indeed remains. I get a roof is expensive, business is closed. I really didn't want to slam it, all the same ... it's not worth $$ spent ; is the bucket still there collecting water from the ceiling?? They can do BETTER as a SMALL BUSINESS unless it's that's good that the hours are condensed as such??? Not normal for a pool store

Ok in a pinch but my lord, their customer service is terrible. God forbid you have a question or…read moreare new to having a pool. Rude, condescending and truly dismissive. I've tried this place four separate times over three years. Each time I'm left kicking myself for giving them my money.

Beware! This customer markets an sells Swim spas, but…read moredoesn't service them. Take my advice from someone who has tried all summer to get them to come out for a pipe leak. Technician did come out, said it was an easy fix, left panel off, and filter out and never came back. I gave them a 1 for answering phone but please do your self a favor and go somewhere else for your swim spa!!!

I've had a horrible experience from this store from a swim spa I bought at the Detroit Hot Tub show…read more2 years ago. My tub has never worked right and they just don't seem to care. Multiple calls, multiple excuses. I finally ended up getting in touch with Master Spa who got me in touch with a service person in Cadillac, MI. I live in Plymouth, about 3 hours away. He's the only person that will work on my tub. It's cost me too much money and time, it's not worth buying from a store that won't service what they sell.

5421 7964 5353 3617Excellent ideas 2 make life simpler. Bonsai dept. Worth seeing every day…read moresomething good comes into the store.

Our landscape firm recommended that we go to Telly's to select a special red maple for an area on…read moreour property that is outside where our landscaper's work. We found a beautiful specimen, bought it and contracted to Telly's to plant it. This was in September of 2025. Now seven months later, the specimen is dead. We took pictures to the store and I spoke to the person who sold me the tree originally. He told me he needed to consult an "expert". I was introduced to another man who looked at my pictures and fairly immediately diagnosed that there was something wrong with our soil and that is what killed the tree. He indicated that their warranty did not cover disease. He showed me the treatment for the soil and explained how to do it. We spent $90 on this treatment. After consulting with our landscaper, there were several things that were suggested, but here's the most important one. The tree dying so quickly would suggest that the disease may have been in the potted plant's soil WHEN it was planted. The landscaper found it unusual that if the disease were newly introduced to the plant from our soil that it would have died so quickly. At any rate, we will never buy another specimen tree like this from Telly's. This experience really felt like a "setup" between the two employees. We had to speak to the guy who knows how to "sell" this whole soil disease excuse. As consumers, we were in no position to argue. We'd suggest that you be very careful buying an expensive specimen from Telly's and risking having your money go up in smoke in just a few months time!