The only thing I can say bad about this place is their hours, but pretty much all pool places are…read morelike that. M-F 10 - 6 Sat 10 - 3 Joe always finds me what I need when others can't. He just looks at an O-ring and finds it on the wall. I've never had an issue with customer service or them not having what I need. I can't say anything about their opening and closing services, but I've haven't had luck with anyone opening & closing my pool. They all try to cram too many appts in one day, and start to get sloppy.

The lack of communication is huge with this company. They called me for payment for closing my…read morepool, a week earlier than I planned. Didn't tell me until it was done. I had planned a pool party today. That was canceled. When they opened my pool, they ripped the cover, so I ended up having to buy a new one from them, for the 2nd year in a row (mind you this is supposed to be a 10 year cover ) Then when he called for payment, he tried charging me $100 MORE than what it was supposed to be. When I called him out on it, he said "oh yeah, ok, you're right". Been using this company for 4 years now. I'm officially done.

We ended up buying our hot tub from here and couldn't be happier! Very informative staff gave us…read moretons of information and never felt pressured to buy. I highly recommend them!!

Customer service for repairs is awful. No return phone calls,horrible communication. There are much…read morebetter spa dealers out there. Buyer beware if you need repairs!

I was looking to buy a hot tub, and after visiting several hot tub stores, I found Watsons of…read moreSterling Heights to be the most professional and pleasurable. I was greeted by salesperson Rick who took time to explain and educate us on what to look for when purchasing a hot tub. He was laid back and did not pressure us at anytime to make a purchase. Once we decided on which hot tub we wanted he thoroughly explained what to expect in regards to taking delivery. The hot tub was originally supposed to take about 4-6 weeks to be delivered. Rick called us 1 week later and told us that the hot tub arrived early than expected and that we were able to schedule the delivery immediately. We were excited to learn this and they delivered the hot tub 2 days later without any issues. Rick kept us informed throughout the whole process. In this day and age of buyer beware, it was refreshing to have had such a smooth and pleasurable buying experience. I would recommend Watson's to my friends and family. Thank you Rick!

Terrible follow through with sales. I repeatedly asked for guidance in preparation of installation…read moreof a swim spa. They refused to work with me and caused a host of issues which cost thousands of additional dollars that could have been avoided if they worked with me. They basically took my money and ran. Definitely go elsewhere.

After working with Steve about a faulty pump, we were able to reach an outcome that satisfied both…read moreof us. I like working with Steve. He has a calm demeanor and willing to satisfy his customers. Kenny and Dillon are huge assets for Steve. They are his service men. I would recommend this company

I had a good experience here. After going everywhere to try and find the right pool parts to fix…read moremy filter. I was suggested to try out this place by Dolphin Pools. They said this place would have the parts. And they did! I was very impressed by their part department. Very nice guys. They seem really busy. But they had great customer service.

Four years ago I decided to buy a hot tub. I did my research on the internet and then went to the…read moreSuburban Showplace for the Tub and Spa show. I talked to probably every vendor there. I chose Glenn because he answered every question that I had. He was a local vendor and available for any follow up service that I may need. He sent the electrician to my house for the electrical work. The next day Glenn delivered my hot tub and the electrician came back to do the final hook up. Two years ago I decided I wanted the cover turned so that it opens in another direction. I called Glenn and in a couple days he was there to fix it the way I wanted it. I've had a couple minor things happen and when I called Glenn he walked me thru the problem over the phone, no service call needed and no charge. April 2020 my hot tub has been cold for about a month. I think the heat pump went out. We are in the middle of the Covid 19 pandemic and the store is not open but I called anyway and left a message. Glenn called me back within an hour. I just wanted to know how much a heat pump costs. He asked me what it said on the display and when I told him SL he said there's nothing wrong with my pump that I had put the hot tub in sleep mode (you can stop laughing now). So he told me how to get it out of sleep mode and it's working fine again. I can't say enough about the excellent customer service I have received from him which is probably the most important part of the whole purchase. So if you are looking to buy a hot tub do yourself a favor and go see Glenn. You won't be disappointed.

We had another company come out to fix a leak. They "fixed" it and within a day it was still…read moreleaking. They didn't seem to want to come back. So we called Glenn's and they came out within a week. Ken was very knowledgeable and found the source of the leak right away! I wish we had called them first! Also, their prices were very fair.

Please be very cautious using Sunnys Pools & More recommended installers. They recommended CP…read moreQuality Pools. Our 3-5 day install turned into a 3+ month install that ended with an incorrectly installed collapsed pool. The installer did purchase a new pool but wanted to charge $700 to remove the collapsed pool. Grateful to have found Poolfection that did an outstanding job removing and installing the new pool. Sunny's Pools & More did nothing to assist with the nightmare we went through. It's my understanding they are still recommending this installer.

We had a great experience with our sales rep Chris who explained all about the different types of…read morepools, filters and heaters. We chose to buy the Aquasport 52 oval pool 15x30. This pool can be installed above ground, semi-in-ground or fully in-ground which is the option we chose. His recommended installers, The Pool Guys, did a great job on the installation. They were both on time and stood by their quoted price. We recently visited Chris to share some photos of the completed installation and to have our water tested and he once again gave us some great information on the closing of our pool for the season. He also gave us a nice discount of some of the needed supplies. I would highly recommend Sunny Pools for all your pools needs. Might be visiting soon for a new hot too.

Had service call last fall. Sent some guys that had no idea what they were doing. Had to lend them…read moreour shop vac hose which they took with them and never returned. Had to help them figure out what to do. And we paid them for all this!

Jamie was wonderful. He helped us get the hot spring hot tub that we needed and we are so happy…read morewith the service and quality of the equipment. Thank you so much. I recommend you work with Jamie. He is one of the managers.