I've been going to CJ's since 2023 when I purchased my hot tub from them, and they've been…read morefantastic from day one. The entire team is genuinely kind, always smiling, and eager to help with anything you need. Brandon handles our pool openings and closings, and he does an outstanding job every time. I highly recommend CJ's for all your pool and hot tub needs. Plus, they have the best collection of rubber duckies--my granddaughter loves them.

Going into my third season with our pool. I am still a nervous Nellie. We tried to do a self-repair…read moreon our pump and it was disastrous. Went to CJs on Memorial Day. Everyone was patient and kind. They actually had the part in stock! They walked me through what to do step by step. Not once have they ever tried to sell me something I didn't need. Highly recommend this business!

Im a new pool owner (in ground) and to say the least, it gets expensive and takes a lot of upkeep…read morethroughout the year. I am very lucky to have found such a great pool store to make things a bit easier. It is ran by an older couple who have been very helpful with all the questions I had about my pool. They carry large equipment like motors, filters. They also have chemicals, sand/salt, net/cleaners. The prices are great compared to what I saw online. Glad to pay it too since its a mom and pop business.

I am over the top excited that we found Shores Pool!!! We are new pool owners and had no idea what…read moreto do with the in-ground pool we inherited with our house. We were having trouble with algae and keeping the chlorine levels up, as well as figuring out the sand filter. The staff at Shores Pool were so patient and took the time to explain everything to us newbies. We did exactly as they said and our pool was crystal clear for our 4th of July BBQ. I have gone into the store a couple more times and each encounter is just as enjoyable! Our property is in Ecorse and I will drive to St. Claire Shores and Shores Pool for ALL of my pool needs!!!

Be aware of their sand filters. I bought a 1701-013 Sand filter from these guys and noticed that…read moresand was coming back into my pool every time I primed my pump. Also the water pressure was so low coming back into my pool from the sand filter which is where I started to do some research and looks like they're are known issues where there could be something broken on the bottom of it inside of the sand filter. I asked for a return but since I already opened the package, they won't accept it back. So basically they sold me a broken new sand filter or a refurbished sand filter and package it up again. $325 down the drain and these guys just lost a 4 year customer. I'll be ordering elsewhere. BE AWARE!

Staff here were very energetic knowledgeable, willing to answer all my questions and offered great…read moretips. The store was clean and well stocked.

Four years ago I decided to buy a hot tub. I did my research on the internet and then went to the…read moreSuburban Showplace for the Tub and Spa show. I talked to probably every vendor there. I chose Glenn because he answered every question that I had. He was a local vendor and available for any follow up service that I may need. He sent the electrician to my house for the electrical work. The next day Glenn delivered my hot tub and the electrician came back to do the final hook up. Two years ago I decided I wanted the cover turned so that it opens in another direction. I called Glenn and in a couple days he was there to fix it the way I wanted it. I've had a couple minor things happen and when I called Glenn he walked me thru the problem over the phone, no service call needed and no charge. April 2020 my hot tub has been cold for about a month. I think the heat pump went out. We are in the middle of the Covid 19 pandemic and the store is not open but I called anyway and left a message. Glenn called me back within an hour. I just wanted to know how much a heat pump costs. He asked me what it said on the display and when I told him SL he said there's nothing wrong with my pump that I had put the hot tub in sleep mode (you can stop laughing now). So he told me how to get it out of sleep mode and it's working fine again. I can't say enough about the excellent customer service I have received from him which is probably the most important part of the whole purchase. So if you are looking to buy a hot tub do yourself a favor and go see Glenn. You won't be disappointed.

We had another company come out to fix a leak. They "fixed" it and within a day it was still…read moreleaking. They didn't seem to want to come back. So we called Glenn's and they came out within a week. Ken was very knowledgeable and found the source of the leak right away! I wish we had called them first! Also, their prices were very fair.

Purchased my first hot tub from here. I did a lot of searching around since a hot tub is a "large"…read more(expensive) purchase. Tradewind's carries the Caldera brand which I knew nothing about when I started. I decided not to pay attention to brand since everyone has something to say about each specific brand online. I was looking at price (of course!), what was included with the purchase (delivery, free chemicals, etc.), and the quality of what they carried from my perspective. Caldera spas are made in Mexico and seem to be a well-made product. There were several spas manufactured in the US that I had hoped to support, but found them to be less than superior in my price range. For instance, I paid attention to what the sides of the tubs were made of--they all are made of some sort of composite material these days (you can still get cedar or other woods). I simply pushed on the sides--if it bowed or moved in any way I became concerned. One of the big reasons I ended up at Tradewinds is because when I push on the side of the spa--IT DOESNT MOVE! This seems to me how it should be? You shouldn't be able to compress the sides and have them flex. Anyway, that was just me. They also had the best prices by far--now I am very fair--they were the only place I found Caldera spas so I can't compare if they were fairly priced for just the Caldera line but for whatever reason, other spa brands were hundreds, in some cases thousands more for the same thing (size, jets, etc.). The other places I went to carried Hot Springs, Lazy-Boy, Master Spas, and Hydropool. Ironically, some of these were thousands of dollars more, but I found them to not be as high in quality. Now again, to be fair--of course some of them were a much better/higher model then the one I purchased, but of course were thousands more. Of the ones that were comparable to the model I purchased from Tradewinds, Tradewinds just had the edge. I liked Tradewinds for several reasons. First, the sales people were not pushy. They seemed to know it is a big purchase and let you actually leave without hounding you. I came back literally 5 times with questions. Now to be fair again, I could certainly tell they worked for commission as they made a point of making sure you came back to see them and not someone different, but that is pretty standard. The important thing to me is that they didn't try to "force" my purchase in any way. Second, the quality of the brand they carried in relation to the price--they had the best price for what I was looking for. Third, their out-the-door price included the spa, delivery & installation, about 1 months' worth of start-up chemicals, and also included the electrical box (sub panel) which no one I looked at did except them. So basically you put a small amount down and they hand you the panel box so you can start having the electrical prepared. For whatever reason, Tradewinds and all the others did not provide an electrician at all--they could provide you the names of some, but chose not to include this, or even charge an extra amount and have their staff perform it. I found that odd but there must be a reason since none of them did it. Overall, I am happy with the purchase and everyone was pleasant to work with. One complaint I have is that, even though you spend 6-15 thousand dollars, you don't get a courtesy call to see how everything is going. Much like purchasing a car, this is a big purchase so I expected someone to follow-up after a few days or weeks to see if I liked it, if I had any questions, etc. The store is pretty nice and includes quite a few tubs, a couple with water in them. They certainly encourage you to get in the tub and get a feel for them.

Great customer service. Binded some remnants. Excellent service. Will go back. Great family businessread more

From start to finish I had a great experience buying two bedrooms of carpeting from this company…read more I found carpet I liked, got a great estimate and had the work done in no time. They offered furniture moving, which I needed, removal of old carpet, installed the new and left my home looking great. Everyone we dealt with was really a pleasure to meet and the job done was fantastic. I will never go anywhere else.

This store was very helpful when a basement was flooded do to a sump pump failure. They had…read moreseveral experienced employes able to recommend the exact sump pump and plumbing parts required to solve my problem. Their pricing was very fair and they have a great warranty service that if the sump pump breaks during the warranty period, just bring directly to the store for a free replacement no questions asked. This was a huge selling point for me as several plumbing stores I checked with did not support their customers the same way. I wii do business again in the future.

Had service call last fall. Sent some guys that had no idea what they were doing. Had to lend them…read moreour shop vac hose which they took with them and never returned. Had to help them figure out what to do. And we paid them for all this!

Jamie was wonderful. He helped us get the hot spring hot tub that we needed and we are so happy…read morewith the service and quality of the equipment. Thank you so much. I recommend you work with Jamie. He is one of the managers.