We ended up buying our hot tub from here and couldn't be happier! Very informative staff gave us tons of information and never felt pressured to buy. I highly recommend them!! read more

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Customer service for repairs is awful. No return phone calls,horrible communication. There are much better spa dealers out there. Buyer beware if you need repairs! read more

My spa now seems to be working properly after repairs my friend made. What he found -- and didn't find -- makes me wonder about the people who build Caldera spas. The first problem he discovered was a leaking jet on the bottom of the spa; Caldera calls it a Euphoria jet. It needed to be replaced. We found an online source for Caldera parts, and they sent a jet out via overnight delivery. The original jet was attached directly to the spa, but the replacement jet came with a big gasket. Why was it there? Was it a fix made after the company had a number of complaints about a leaking Euphoria jet? Was my spa supposed to have this gasket originally? Did the people who assembled the spa forget to put that gasket on the jet? I guess there is no way to tell, but it sure doesn't make any sense. The spa still leaked. My friend found two air jets that leaked badly when he poured water into them. He removed the jets and observed that they were attached by garden-variety silicone. He told me that he would have used a marine-grade silicone (I think he called it RTV) for this kind of application. He bought some and used it to reattach the jets. This stopped the leaking there, but there was yet more leakage. More about that in a minute. As he dug to find the source of the third leak, he noticed that all the other jets were attached using RTV! These jets didn't leak. Why did they use the good stuff on some of the jets and the inferior stuff on the other jets? Did they run out in the middle of the job and just use whatever was in the shop? I guess there is no way to tell, but it sure doesn't make any sense. The other leakage? He first found it in a water line with a big splice in the middle of it. There was a crack in the splice, and both ends of the splice had separated from the tubes it connected. Oddly, this was the only water line in the spa that had a splice. All the other lines were solid pieces of flexible tubing. Why did this line have a splice in it? My friend said that there was no reason he could see for it to be there. He replaced it. Why didn't they run a single piece of tubing? I guess there is no way to tell, but it sure doesn't make any sense. There were a number of smaller tubes running alongside this leaking, larger tube. They were tightly attached to the bigger tube by zip ties. My friend said that since these tubes were forced into motion whenever water flowed through them, it was likely that the friction and the "chafing" from the zip ties might have contributed to the leakage. Why did they do this? I guess there is no way to tell, but it doesn't make any sense. This whole project took about 25 hours or so of labor. Having seen what needed to be done, I can understand why the tech from Tradewinds didn't want to do this job. read more

Needed service on my hot tub. Repair guy was great but it turned out to be an problem that required an electrician. They responded quickly and only charged me for the service call read more

I bought my spa here last year and it was a great experience from start to finish. Keith, the owner, stayed two hours late one night to let us wet test three of the hot tubs we were considering. They delivered the hot tub exactly when they said they would and spent ample time showing us how to operate and maintain the tub. We've had two service calls since purchasing and both were good experiences. My only complaint is that there is usually only one person working when I go there to buy supplies, so if another customer is in there inquiring about spas, it can be a long wait to get what I need and checkout. I still highly recommend Tradewinds though. read more

I called on a Saturday needing to set up an appointment for a leak in my hot tub. Girl and answered the phone took down my information and said the service department would call me Monday. I finally received a call on Wednesday. The repair guy told me there was a $98 fee just to come out to give an estimate. I told him I would talk to my wife and call him back. 15 minutes later I called him back on the number he called from, no answer, I left a message. That was 5 days ago, still no call. I can only assume that business is so good for them these days that they don't need my money. Sad read more

The spa is great, the service is horrible!!! Have a warrant issue that still has not been resolved for 6 months!! spoke with a Stephanie and was told replacement parts will be 2 weeks, and now every time I call she is upset with me for following up. The owner sounded at least a little concerned, but this does nothing for getting my spa fixed. read more

7 years ago we bought a Caldera spa from Tradewinds. We have received nothing but stellar service from them since then. We have required service calls twice, both in and out of warranty, and the work was done professionally and in a timely manner. The owner, Keith, always goes the extra mile to make sure we are happy, even checking up days after a repair has been made to verify that everything is perfect. They are definitely concerned with keeping the customer happy long after the sale. read more

Just moving from NY to Michigan after buying our first house, the first thing we wanted was a hot tub. We went to several hot tub stores all over -- even went out as far to Ann Arbor. Tradewinds Spas was hands down the best store! I went to both locations (Novi and Utica) -- no skeevy sales people like you find in the other stores -- no high pressure sales tactics. They are a family owned business and it shows in their customer service. Stephanie and Gail were so helpful, patient, and really spent time answering all of our questions as first time spa owners. Their recommended electrician, Dave was awesome, the delivery was flawless, and installation went without a hitch. We purchased the Geneva model by Caldera Spas and couldn't be more thrilled. Excellent company to do business with! read more

We purchased two hot tubs from trade winds in Utica. We have had our hot tub for years. We moved and purchased a second one. The owners are super nice to deal with, always making sure you are happy with your purchase. We have had to call for service and they were prompt in coming out and such nice people to deal with. I would recommend this company to all my friends. They are a great company great people , awesome to deal with ,great service. If you are thinking of purchasing a spa you won't be sorry going to tradewinds of Utica. Sue Tereshinski read more