Drew, Mamta, Gregg, and Jonaton with the delivery team have made this experience easy and…read moredelightful. The whole team communicated with me, explained everything to me, and helped me in a timely manner. Drew went above and beyond helping us get a Hot Tub at an amazing value. Drew provided us with an extremely informative class and taught us everything we need to know. We are customers for life!

Our hot tub was purchased through this company. 2 different times, we scheduled an appointment for…read moreservice. The first appointment, the service never happened and they failed to even call or come to the appointment. Either someone forgot or someone mis scheduled. The 2nd appointment, they had to be reminded of the visit on a message was the day of, and they cancelled via text message. I understand things happen and plans change - however there is a way to treat people and way to do business. It's really unfortunate - I would have loved to continue to do business with them, however the lack of professionalism and reliability make it hard to do.

Hands down, this is the BEST place to buy a hot tub in the Washingron-Metro Area! I was desperate…read moreas my 20 year-old one kept giving me problems so I decided to get rid of it. I wanted a hot-tub by Christmas when looking at options in November 2020. I didn't want to overpay and I wanted specificity details with mine - small details, trust me. After extensive Google searching and talking with people I stumbled upon Capitol Hot-Tubs. I gave them a call immediately after pursuing their website and got the best salesman ever! Jason Strom, was super polite, fun, and eager to help me find my Nect hot tub for a value. Well, he delivered and although I did t get my hot tub by Christmas, he promised it would come mid-January and YES it did! I'VE BEEN ENJOYING IT FOR ONE MONTH NOW AND ITS ONE OF THE BEST PURCHASES I HAVE MADE IN MY LIFE!

Sorry to have to write a bad review. Bought the Grandee from the Fairfax store about 5 years ago,…read morehas worked great except for the cover lifter. Getting service this year has been a nightmare. I replaced the entire mechanism for ~$1200 last year. This year (in March 2026), it detached from the hot tub, rendering it unusable in the prime spring weather. - I spent the last 10 weeks trying to get someone to come out to repair it (offered to pay full price) but no reponse. - Initially spoke to someone in the service center, who told me I needed a "bracket", and that it was on backorder. - A month later (in April), I reached back out to service center to check on status. I was told the original person I spoke to was no longer with the company, and the part wasn't the issue. - I asked to speak with a manager; was told to speak to Jeff. - Left multiple messages with Jeff, but he never got back to me. -Filled out the "service form", also no response. After 10 weeks, I got fed up waiting and went the DIY route. Located YouTube instructions on how to remove the panel. Once I did that, I saw the plywood they used to re-install cover lifter last year (which bears ~150 lbs of load btw) was only 1/8" thick, which would explain why the mechanism failed. I installed a 1" board, then remounted the screws on the lifting arm and closed up the panel. Fingers crossed, this will do the trick. As mentioned, the tub works mostly as advertised; Hot Springs equipment is great. However Capital Hot Tub doesn't seem to care about customers once they've made their purchase. The whole point of paying a premium price is to avoid this kind of hassle, and not have to DIY fix your stuff on the weekend.

Excellent response time to "emergency" message !! Mac was able to talk and text me through a pump…read moreand filter problem w/o charging me !! HUGE help during prime opening season. Will not forget his calm efforts and expertise in help me fix the problem ! Cudos Summit Pools - especially Mac !! Thank you for being there !

Where do I begin, but to say that Summit Pools was amazing to work with during my difficult above…read moreground pool nightmare. The liner started to come apart on my 2009 Johnny Weissmuller pool. The team came to look at it and discovered that the wall and skimmer were corroded and needed to be replaced. They got right to fixing it during scorching heat. It took two days but now it looks gorgeous. I definitely recommend Summit Pools.

We've used Millennium Pools to open, close and service our pool (as needed) for approximately the…read morelast five years. After having poor experiences with some of their competitors, I've been very pleased with their professionalism and attention to detail while still offering competitive prices. I appreciate their work order reports and the very detailed pictures that they include. I also wanted to call out two of their employees, specifically -- Nahum and Miguel. This year, due to all of the snow, our pool cover caved in and the pool cover pump accidentally pumped out most of the pool water before we discovered it. That, coupled with lots of leaves in the pool, made for a much more difficult opening this year. Nevertheless, Nahum and Miguel went the extra mile to get the pool to open very clean and clear. They spent extra time but did so with a very positive, helpful attitude that I appreciated. I would highly recommend them.

Here is my story ! Called Milinium pool in July to fix the…read morepool cover First guy came broke 4 tiles informed Adam the manager he could care less Pool cover still not working called again e mail no reply ! 2 weeks later someone came again broke the line ! New line had to be ordered waited another 3 weeks Still pool cover not working!! Called e mailed text, rude and unprofessional service A week later someone showed up again did nothing, still not working pool is dirty from leaves debris etc and summer is over ! Pure madness and substandard service Called " safe cover " company they came spent 2 hrs and the cover is working 4 months of stressful saga I would give them 0 stars had it was an option Stay away from them!! Use: safe cover Or other co

Excellent communication and pool cleaning resulted in removal of stains and we now have a pristine…read morepool.

I have used Dolphin for 2 years for weekly pool service. They have been fantastic! On time,…read moreresponsive and did quality work.

As a connoisseur of Kspas, I can tell you this place is 5…read morestars.. Its very chill and low key than Spa World. Very clean... same concept though. You get a shoe locker, and a regular locker. The bade pools are small. One warm and one cold tub... and yes its very cold.. A dry sauna and a steam sauna... I love that the shower areas are enclosed and more private. I was very comfortable to be in the buff than spa world and king. There are two rooms one is yellow ocher room and the other room is salt room. Both provide equal health benefits. As of today the ice room is still closed. The food is delicious. I got a large blueberry smoothie for $6!! I definitely recommend. For $30 its a deal. Schedule your scrubs early the book fast!

Day 2 of celebrating my birthday, I decided to treat myself to a much-needed self-care spa day…read morehere! There's a $30 entry fee, which gives you access to lockers, a uniform, two small hand towels, three saunas, and a relaxing lounge area. (The steam room was unfortunately down when I visited.) They also have a café and offer additional services like different types of massages for an extra fee. The bathhouses are located inside each gender-specific locker room, and you must be unclothed to use them. One of the massages (only $100) actually takes place in the bathhouse, but I wasn't able to book it because they were fully booked until 7:00 p.m. The saunas were nice, but my top three highlights were: The food! I ordered kimbap and kimchi pancakes, and both were excellent. The kimbap came with a side of miso soup that was sooo delicious! The relaxation area. Staff walk around offering hot blankets to wrap up in. I was so relaxed that I almost missed my foot massage! The foot massage. It was everything and more, and the massage therapist was hilarious! A couple of things I didn't love: they initially assigned me a very high locker (thankfully my tall cousin switched with me ), and we weren't given an overview of the layout when we arrived. Even though the place is small, a quick explanation would've been helpful. Also, I was disappointed the steam room wasn't working. Overall, this is a great spot with amazing food and relaxing vibes. I definitely recommend it!

I reached out to them to get an estimate for a new pool project. They scheduled a time to come for…read morea site visit. The morning of, I get a text from the owner, I cannot make it, I need to run sum errands. I will be there on Monday. I replied and asked if he can come early Monday, given I have to go to work, no response. I called a on Tuesday, the person apologized and said he will be there Friday morning at 9. No one shows up, I called on Saturday, the lady who answered the phone was very rude, telling me they are busy with a big project in WV. If you cannot take on a second project, don't schedule a time with new clients, and if you cannot make your appointment, call and inform the client.

Trying to alert VIVA about the fences around their sight. The phone system will not take messages…read more Many promises but no progress. They have written and stated the weekly updates would be supplied. No responses. Now after opening dates we are not being told anything further.

I had the pleasure of working with Larry from Calm Water Pools for the installation of our…read morefiberglass pool. He was amazing with helping us decide what pool, where to install, what options we should think about, safety concerns to consider, and educating us on being new pool owners. Larry has been available for questions about pool maintenance and guidance. His customer service is top notch. I would highly recommend Calm Water Pools!

When the pandemic hit, we were like--alright, let's bring the vacation to us. Called Larry at Calm…read moreWater Pools, and our journey began. What transpired was beyond our imagination. Our overgrown backyard and rickety deck have given way to an amazing stone paver patio, a in-ground, heated pool, and a hot tub. We added new landscaping, outdoor furniture and a white fence around it all and voila--what a friend called "Shangri-La!" Larry and his team did the whole thing--not just the pool. From permits to an end result that makes people go OMG when they see it...everything...done to perfection. Even when hiccups arose along the way, as they do in all construction projects, they were handled immediately and professionally. Can't recommend Calm Water Pools highly enough. Great company. Great people. Great results. For real.