I hired Guesthop for about 4 years solid from the Pandemic of 2020 up until recently. Michelle and…read moreMisha were my contacts. Guesthop was always professional. And we had very few problems and whatever small problems there were, were quickly resolved. For any Airbnb hosts in the Bay Area I would highly recommend Guesthop as a great choice for Airbnb management.

I would not recommend this company. We unfortunately signed an extensive contract that we needed to…read moreread over more carefully. Here are some things to know: Guesthop will not help with trash removal- it is not something they do. If you cancel, Guesthop will take 50% of your earnings for any booking they obtained when you had them; that's right, 50 PERCENT. We are still paying them even though we canceled on August 8th. I just sent another check for $500...ugh. Ultimately, we will have paid them nearly as much as we earned for those 30 days. They will completely control your Airbnb calendar and charge whatever price they like. They dropped our nightly fee from $139 to $113 without our knowledge. We are now back up to $139 and fully booked without them. So far, we have paid Guesthop over $2,000 to manage our property for 30 days; our earnings were $5,000.00, AND WE WILL CONTINUE TO PAY THEM FOR MONTHS, even though we canceled. Keep in mind this does not include payment to cleaning staff. This payment is what Guesthop got for making phone calls and managing our calendar. When we had an issue, we still made multiple phone calls and went by the property to manage matters ourselves. We had someone break the window. Guesthop called one glass company, who gave an estimate for $2700, stating the entire window frame needed replacement. We said no; we got the glass replaced and had the pulley on the window replaced when we got home for $10. In addition, guesthop did not attempt to help us - stating the broken window was our fault. Even though three other professionals noted the damage was impact-related (i.e., someone threw something or put their hand through the window). The cleaning staff is excellent, and our property always looked lovely. If you would like someone else to manage your calendar, that's excellent, but we want to see our comments and what our guests are requesting or need. Guesthop takes away all access to your Airbnb listing. We learned our lesson: READ the contract carefully! We have found an excellent manager to work with that meets our needs. Final advice: shop around before you sign up with Guesthop.

My husband and I have just returned from a fabulous 14 months of traveling around the world and are…read morestaying in the Mission Garden Retreat while we readjust to life in the city. It is an adorable little apartment, full of charm, and with a gorgeous garden all our own. It has everything we need to live a normal life - to cook our meals, to relax, to clean up a little. And it has the sweetest owner who lives in the house upstairs and is both present and also un-intruding. I can't imagine a more ideal place for our first few weeks back in the states or a more charming landlord. I'm almost sad to leave it in another week and a half to move into our own apartment! This would also make a great vacation rental for someone who wants to stay in the real parts of San Francisco as opposed to the tourist centers.

My wife and I just returned from a short vacation to San Francisco, our first trip to the city. We…read morelove doing more "local" things while in a new place, so when we ran across the Garden Retreat we were really excited. The Mission Garden Retreat itself is a fabulous one bedroom apartment - a great space with new furniture and appliances. You can tell that Dan and his family (the proprietors) have put a lot of time and resources into making this place really nice. We ate out for pretty much every meal, but could see that the kitchen would be very useful for longer stays. The bed was really comfortable and the garden outside was beautiful. The neighborhood is very busy and bustling (only a few blocks from 24th St.), but the Garden Retreat itself was super quiet since it backs up to the garden and not the street. Besides the amenities, the location just can't be beat. The Mission is a fantastic local neighborhood with rich culture and some fantastic places to eat. El Metate was great. We like to eat at good beer restaurants when we're out, so The Monk's Kettle off Valencia was a short trip and was excellent. Dan was a great host. We felt comfortable and relaxed the entire time. If we are in the area again, we are definitely checking the Garden Retreat's availability.

Four vases of flowers. Our names welcoming us on the whiteboard. A note by the door. A basket of…read moreinsanely delicious treats--chocolate, crumpets, local jam, artichoke pesto, macaroons. And, yes, even toilet paper tied like a rose. Rachel's hospitality is incredible. That alone makes the SF Vacation Hut the BEST place I've ever stayed. From the moment we booked, Rachel became our unofficial travel planner for San Francisco. Restaurants, grocery stores, evening entertainment, local treasures, hiking spots--she sent us plenty of options, all with our schedule and interests in mind. She even created an "itinerary" for one day, complete with a Google map plotting each destination. My husband and I are both vegans, which can make meals on vacation ... challenging. Not so with Rachel: She sent detailed descriptions of the best vegan eats in town, including their proximity to the apartment. Chinatown? Breakfast diner? Donuts? Mexican? She has every craving covered. And, of course, everything in our gift basket was vegan. The apartment was gorgeous, roomy, clean, and designed very intentionally. Don't worry about luggage or kids--there's plenty of space. The bed is unbelievably comfortable. The kitchen has everything you'd need, from a coffee grinder and pots to rarer items like a juicer, garlic press, and pretty drink glasses. As another reviewer mentioned, Rachel also stocks the apartment with thoughtful touches like umbrellas, robes, a sewing kit, DVDs, tour books, and maps that have nearby restaurants and attractions marked. The laptop is wonderful too; it's already hooked up to wireless and a printer. We didn't even bring ours on the trip! Finally, if the hospitality and apartment aren't enough, the location is excellent. It's quiet, safe, and close to both public transportation and awesome shops. You definitely feel like you're staying in the *real* San Francisco there! If you're visiting the area soon, don't hesitate to book the SF Vacation Hut. Hands down, it was the best decision we made for our vacation!

Beautiful! We can't stop listing the things that make SF vacation hut the perfect place to stay - a…read morelovely neighbourhood, a lovely apartment, all the amenities needed for two little kids, and for their parents; from bathrobes and crayons to flowers and chocolate to maps and guidebooks to driveway parking. And Rachel and Jeff are so helpful! We will definitely be back!

BEDBUGS!!!!!!!!!!!…read more and don't expect to be helped with anything!! i would give zero stars if i could. i found a bedbug at dang near 4AM. i called front desk and they tell me they can move me to a different room. mind you it's four in the morning and my things are everywhere. they offer me nothing for LITERALLY BEDBUGS. not even a SMALL discount for the wild inconvenience of packing and moving all my stuff past the homeless guy outside in the dead middle of the night. NOTHING. then i go to the kiosk and the guy is COMPLETELY unhelpful describing where my room is. ITS FOUR IN THE MORNING. he's like left. the staff room. it's the next room over. ITS NOT THE NEXT ROOM OVER. it's through a door, a hallway, and another door, and then it's to the left. ON THE OTHER SIDE OF THE BUILDING. would've been nice if after all i had to deal with because of BEDBUGS !!!!!!!! if i had any help at all locating my new room besides the repeated instructions over and over as im hauling bags!!!! and the cherry on top? straight up piece of gum stuck to the nightstand in the new room. they charge a $50 deposit, of course i called them to tell them it was there so they wouldn't not refund. since they're in the business of being cheap. i wouldn't recommend this place to a rat!

This is the worst hotel listed in daly city. My building burned about a week ago and I was…read moredesperate looking for a place to stay with my family and I came across Mylo hotel. I booked three nights. One hour after I booked this hotel I received a call from HSA saying that they were going to help us so I went to the hotel and explain my situation but because I booked though Expedia the hotel told me that I had to talk to them. So I called Expedia and they were so nice to try to help me but the hotel didn't wanted to help me. I just went to the hotel and they refuse to help me. I told them this was a hard situation for me. I have two kids one that is 9 years old and one that is 7 and I explain we need led that money to eat. Any good heart person that can be sensitive to situations like this in life would understand how hard is to be homeless with two small children and the uncertainty and the stress that a house fire causes. I am devastated from the heartless responses I received from the people working at this hotel. I believe the owners because they where in the office doing office work and look like a dad and two sons. I would never come back to this hotel or recommend it to anybody, specially to people in hard situations like mine.

If 'vintage French flair' means feeling like you got screwed, then this company has it in buckets…read more Avoid. We stayed in their garden apartment, which was not as described and the 'hosts' - who have 7 other rental properties in San Francisco - are the least accommodating people I have ever encountered. First their garden apartment, described on airbnb as a 2 bedroom. Not true. It does have one nice bedroom, the second bed is located in the entrance hall, about 2 feet from the front door, which opens directly onto 18th street. 18th street is pretty noisy, mostly the noise of drunks and tramps shouting at one another, possibly some were drunk tramps, like the one I found urinating on the front door when I arrived the first night. In any case, the noise is constant and the notion that putting a bed in an entrance hall makes it a bedroom is patently ridiculous. To cap it all the mattress has seen better days and sags heavily in the middle - if there are two of you, you'll wake up (should you sleep at all) on top of each other, and not in a good way. Secondly, garden described as having an enticing hot tub, which is 'constantly heated'. Hot tub empty, evidently disused for some time. Thirdly, garden also doubles as toilet for dog who belongs to owners of top floor flat. On the plus side the living/dining/kitchen is nice, the garden is lovely (except for dog turds as noted above) and the location is very central. It only makes sense if you absolutely have to be in the immediate area and don't mind paying a significant premium for what is essential a one bedroom apartment. As for the hosts, Alan and Jordan of Loft & Garden Properties, I never met them but they failed to return phone calls, emails and were generally pretty rude for people who presumably hope for repeat custom. To whit: we wanted to change dates, they wouldn't allow us to do so, no reasons given except a blanket 'no'. Also be advised that they strictly follow Airbnb's anti-refund policy. They are much better deals to be had in San Francisco - these people do a disservice to the notion of hospitality.

I've stayed in quite a few of the Mission Air BnB places - and the Treehouse remains my favourite…read more It balances convenience, location, facilities and price better than anything else. Specific pluses - location (especially for eating, but also as a chilled part of Mission), hosts (A'lan is super helpful and friendly), facilities (multiple levels for sense of space, modern appliances, quality of beds etc). The only gotcha - the steps from the top level bed are pretty steep - so late-night bathroom runs require sobriety and/or focus ;-)

I had the pleasure of working with Dace from Progressive Property Group for listing my apartment…read moreunit. Dace has been an incredible partner in getting the house ready for the market, finding the perfect candidates, and going above-and-beyond throughout the whole process. Everything was crystal clear from the get-go, any and all questions answered, no doubt was left on the table. If you want to rent out your property, I would highly suggest sending a message to Dace and see what this group has to offer. It makes the whole process very easy and smooth!

WARNING TO RENTERS: Avoid Progressive SF Property Group. Do…read morenot be fooled by positive reviews from property owners. Progressive SF Property Group (PPG) is hands-down the worst property management company I have ever dealt with. Extreme Neglect & High Utility Bills: It took over a year to fix the lack of any hot water in our kitchen sink, and four months to fix a scalding-hot shower issue caused by a simple shut-off valve their plumber missed. This neglect drove our gas bill up to $300-$470/month despite minimal usage and that includes include all 3 available discounts for budget billing, medical baseline, and -$108.36 for CARE, despite our minimal use of utilities. Unfair Blame & Extortion: Management routinely blames us for building-wide issues we have nothing to do with, including 114-year-old plumbing failures and laundry room floods we had no part in--even attempting to extort over $1,300 from us for damage caused by others. Today, another flood was caused yet again because of the washing machine, but it couldn't have been us because we haven't done laundry here for weeks because we are so afraid to do laundry here because we are worried they will try to blame us yet again for another issue we did not cause, and try to extort us into paying them for it. They also say we are unusually noisy, but our neighbors are louder than us, plus we work night shifts remotely and are usually asleep during the day, so it makes sense we would make some noise by entering and exiting the building at night . Our neighbors kid screamed loud enough for a nice old lady to ring our doorbell and ask us if the kid was okay, because she could hear the screaming from the street! The walls are paper thin. Forced Financial Liability & Harassment: After an uninvited individual caused a fire in a storage area, PPG illegally forced us to pay out-of-pocket for fire remediation. The fire report states that there was NO DAMAGE done to the property because the fire was put out almost immediately, thanks to the quick action of my boyfriend. They demanded we hire a remediation company and pay for it out of pocket immediately, so we did. We hired a professional company, cleaned the space, and provided receipts and photo proof, even went as far to sweep and mop ourselves 2× & send even more photos, because Kenny Thompson the property manager demanded we do so. Despite all of this, now PPG falsely claims we did nothing to remediate and now have served us a 10 day notice to cure or quit, won't tell us what needs to be done to cure the issues they're having, and won't look at proof proving our innocence because they want to kick us out by August 3rd, 2026! Hypocrisy & Lack of Transparency: They constantly hide behind an "uncontactable" HOA when refusing repairs or safety requests (like viewing camera footage after our friends dog was stolen outside the building, or claiming to not offer lockout services), yet weaponize the HOA to spy on and harass tenants in real time. Retaliation & Illegal Eviction Tactics: Because our rent is significantly below current market rate, PPG is actively trying to push us out. They served a vague "10-Day Notice to Cure or Quit" without explaining how to cure it, while refusing to look at evidence proving our innocence. Bottom Line: They are fake, retaliatory, and actively try to illegally pass property damages they should be paying for themselves onto tenants. Avoid renting from PPG at all costs. We believe they want to kick us out because we rent our apartment for significantly below market rate because we signed our lease before the AI bubble, so they want to kick us out so they can rent this 690 sqft apartment to some other poor sucker for probably $3500, or more! I have recently learned the fire should not have even been our legal or financial responsibility fix, since the person who caused the fire wasn't our guest willingly at the time of the fire, it should have been on them to pay for the damages. If they insist on trying to kick us out, I will just have to bring them to small claims court and get a lawyer to defend us against this wrongful and abrupt eviction, because they have zero evidence to back up the majority of their claims, and all of the issues we were actually responsible for were isolated incidents that happened several months ago, and were smaller issues, such as our guest accidentally ringing our neighbors doorbell a single time at night, which they also included in the 10 day notice, despite the fact it only happened a single time, and it happened 6 months ago. Do NOT rent from these people, they are horrible and be fake to your face, they will try to kick you out over stuff that isn't your responsibility, and they will try to illegally force you to pay for it as well. If I could give negative stars, I would. We want to leave, we just don't want to be rushed to leave by August 3rd!

My husband and I just recently worked with Advent Properties to move into our beautiful new…read moretownhouse in Livermore. After months of searching for the perfect place with enough space to start our growing family, we found a property that we thought was simply too good to be true! Working with Trimaine was an absolute breeze. He had answers to all of our questions, accommodated a safe tour experience for us (with a little one on the way we wanted to make sure we were extra careful due to the pandemic), and was excellent at handling all communication and negotiation between ourselves and the owner. He was definitely our biggest cheerleader throughout the entire process and we cannot thank him enough for getting us into the space of our dreams! We truly couldn't be happier with our experience and highly recommend working with Advent Properties to anyone who is looking to find their next place.

As a landlord, Advent made renting out our small home in Albany very easy. They took care of…read moreeverything, and were diligent about getting approval for maintenance updates and when it came time to accept an applicant. They also were quite thorough about getting good-quality applicants through listing sites and basing the proposed rent off of a good set of comps relevant to the specific neighborhood we were in.