TITLE: AN OUTSTANDING RENOVATION EXPERIENCE: LEVEL1® The Abstract: We contracted with Level1® to affect a renovation of our kitchen and two (2) bathrooms of our recently re-occupied home (I approached this project with significant of misgivings, as the renovator we had used just prior to our moving in had bungled most of the projects they had performed). Fortunately, the results provided by Level1® were the absolute opposite of those of their predecessor: THEY WERE ABSOLUTELY FABULOUS, and the process by which they operated instilled confidence and minimized anxiety. A quick administrative note: One half of the couple writing this review is a 35+ year Quality Assurance Professional. The other half of this couple is a 35+ year Mathematics Teacher. Longevity in both professions require adept ability to determining conforming results. The Process: The project replaced the single-sink vanities in each of the bathrooms with double-sink vanities, replaced both of the sheet mirrors with framed mirrors and completely rebuilt the shower bungled by our former project renovator. In addition, it replaced the old-style can lights over the bathing areas with LED can lights, and painted the medicine cabinets to match the vanities. The renovations to the kitchen replaced the aging Formica® countertops with quartz countertops, replaced the floor tile, updated the backsplashes, replaced the circa 1985 fluorescent overhead lights (x2) with LED can lights, eliminated the circa 1950-style bar blocking the view from the kitchen to the living room, and installed under-cabinet LEDs. In the process of all these individual actions, were other requirements to support: The cabinets in the kitchen were painted to match the style of the countertops, floor tile and backsplashes; the quartz countertop was installed with a waterfall edge; a pop-up charging station was installed in the counter; a push-button switch for the disposer replaced the wall switch. The wall insulation in the shower replacement was replaced with blown-in foam insulation. Once the big work was complete, the painting and finishing touch-up and final touches were completed. During this process, the renovators were very careful to cover, wrap and protect our furniture, flooring and possessions. In addition, they were diligent and expeditious in removing the excess detritus that comes from performing renovations, e.g., packaging materials, paint and other residues, replaced sheetrock and insulation, and replaced fixtures. The Results: The final results were spectacular. Those familiar with the Kano Quality Model will understand the descriptor of final outcome as a 'DELIGHTER.' We were astounded at how it came together, and how quickly; when we watch renovation shows, it seems that the renovations of a home, with no one living in it, take six (6) weeks. We lived in the house during the time period and the renovations were completed in just under three (3) weeks. Two (2) additional aspects of this renovation that bear mentioning: 1. Level1® established a text chat for the project, by which we could contact the applicable sub-project and overall project managers. When we had an issue or a question and put it on the chat, it never took more than fifteen minutes to get a manager-level response. When the small but inevitable issues arose and we identified them on the chat, they were remedied expeditiously. 2. It rapidly became apparent that all of the workers and managers that came into our house respected our home and our property; we quickly came to the [ULTIMATELY DEMONSTRATED TO BE CORRECT] conclusion that we could leave the house completely without concern. We recommend them unconditionally. read more

See all

I signed a contract with Lynn to refinish my cabinets. He told me that he would return to install some cabnet organizers that I had purchased. Lynn never returned to do so and did not return my callls or texts. As soon as he got the money, he vanished! The crew came back to work on evening out the stain and they were very nice, but despite their efforts to protect my tile floor, there is stain alone the edges of the tile, read more

Don't go with Level 1 GC, they are not responsive and very unprofessional. I recommend going with another contractor. I recently had George Gressett Jr. come to my home due to damage from the recent winter storm. It has been over two months and no communication. At this point, I decided to go with another contractor. read more

BEWARE!!! Do not use Level 1 General Contractors of Aubrey for ANYTHING. They replaced our roof in September. Several places where the upstairs siding met the roof and under window were not watertight, they knew that and did not finish the job or at least make it watertight until it could be finished (see pics of gaps under window). We had 30 inches of rain between September and November, interior water damage that caused the tile on the tub surround to fall off the wall, and drywall damage. The Project Manager was fired in November. Todd, the owner took over, finished most the exterior job - blaming the interior water damage on 'existing' conditions (no interior water damage from roof leaks prior to replacement) and missing chimney mortar. Two brick masons deny the missing mortar is causing interior water leaks. Insurance inspector states they did not use the proper skylight or siding flashing did not replace all chimney flashing specified in the in the insurance adjustment specs and left a 2 inch gap under a window and improper installation of roofing material on ledge causing interior damage. Owner still denies ANY responsibility for interior damage and refuses to replace flashing per insurance spec, repair leaks around chimneys or interior damage. ...heading to court. read more

See all

Used then to remodel our kitchen and a half bath. This effort required new backslash, new lights and light locations, and replacement of wallpaper with paint, in the kitchen and total redo of the bathroom. Each of their specialists did a great job. The cost and required time was competative. Definitely a company to consider. read more

If you ever looking to buy a home and need a roof inspection. Mr. Wheeler is the guy to go. He is detailed and does amazing pictures. He sent the report within the same day of inspecting the roof of the house I was interested in buying. Answers to your phone calls right away. read more

Level 1 is NOT to be recommended. We have been trying to have exterior siding and gutter work done since early February 2021. They are unresponsive. In all aspects of service they are untimely. They are either incompetent or unethical. After completing our email ok of the estimates and ok to begin work we heard nothing from them for more than a month. Only after multiple outreach by us did they respond by stating they underestimated costs and that we would need to pay almost 40% more. read more

I recently decided to, after waiting most of the year, to get my roof checked out from the storms at the beginning of the year. I called Level 1 and spoke to the owner Todd. I was waiting for the bad experience, but I was pleasantly surprised at what an easy experience it was. Todd was a great communicator. He was fully engaged all the way through the process. I am extremely happy. I highly recommend. read more