*** WARNING. Do not hire this company. *** We paid them $600 to provide a complete 3D design and finalized cost they refused to complete the work or refund our money. On Oct 10. the owner posted a response to backtrack on their story to claim they have refunded me "immediately". I HAVE NOT BEEN REFUNDED at all, this business is LYING. After I posted this update, the owner must have determined his false action was not good at deceiving readers of this review and changed his post again. (Screenshots added) Series of events: 1. We had them at our home 2. They provided a free cost estimate 3. We liked the estimate and discussed next steps. They informed us it's to pay $600 to get a completed design. We asked them point blank if paying for the design is going to provide us a complete/finalized design and that it does not require us to move forward with this business. They said yes we will be provided a complete and finalized design and no we will not be required to contract with this business 4. We payed $600 and entered the design phase 5. During the first review of our design we provided them with defects in the design based on the specifications provided and new requests we wanted to add. We were told we would be provided the complete and accurate designs with the defects corrected and the new requests added. 6. They provided a second design iteration which also had design defects which do not align with or meet our original requests. They had failed to incorporate the additional asks which were told would be provided 7. During the design review phase we aligned this business isn't an appropriate service partner for us to contract to build due to concerns we had with their contract regarding payment scheduling, accountability for damaging our personal property, and potential for cost increases. 8. We requested they finalized design plan which had already been paid for. 9. This business, as a result of us not choosing to pay the $10K+ non-refundable to move to the next phase, is refusing to complete the designs we have already paid for read more

Beautiful Backyard Living - Claim that BBL has refunded me which is not true - General Contractors Near Me - Frisco, Texas

We recently finished a two year journey that took us through discussions with no less than six contractors on a project to extend our gabled roof from our house over a portion of our patio so we could get more use out of the area. We finally decided to pull the trigger and proceed with the process right at the same time as Covid hit and at the onset of higher wood prices as well. Contractors for home improvement projects like what we wanted to do were in high demand. Ours was a small but complex project (due to several different roof lines) and we found out the pool of contractors was small. Some were upfront with us and said it was more complex than they could handle. A few of the very well known contractors around Frisco acted like they were up to the task of the project but when all said and done they didn't have the knowledge to actually build the specific design that we wanted. We went the extra step to get a structural engineer to prepare a report but unfortunately he turned out to be totally worthless and inept, his design was horrible, and he was a waste of money. He ended up being more of just a "concrete slab guy" rather than a structural engineer. We mistakenly thought we would be better prepared if we had a structural report ready for whatever contractor we picked, but we finally found a contractor that had a competent structural engineer they used that knew what they were doing - read on. Because it took so long to find a contractor we trusted, we had a lot of time to really plan out what we wanted. We were wanting to extend the gable over the patio, but had some specific preferences for the finish out. We wanted certain lighting accents, fans and electric heaters to get more use out of the covered space. We came across Beautiful Backyard Living (BBL) and after seeing the videos they had online, we gave them a call. Austin came out and worked with us during a consult where we talked about our vision and what we wanted to include. We knew it was a challenge, from a design and build out perspective, but Austin was great to work with. He took our concept and ran with it. They created a design that was structurally sound and that fit our vision perfectly. He came up with a visual rendering of the build out and took us through a couple iterations adding his ideas to ours to come up with a great plan. I was impressed with how professional BBL was and the fairness of their terms. NOTE: we even had one contractor that tried to discourage us from actually signing a contract for the work; if your contractor won't agree to the work in writing, run, don't walk away from that company! But with BBL, it was part of the process. Everything was in writing, pricing was agreed to up front, leaving nothing to chance - I really respected that. I'm not sure if our project was as involved as others, but we had carpentry, roofing, brick work, guttering, and electrical sub contractors involved. Austin, was there every step of the way making sure things got done right, corrected any issues to fit the plan, and adjusted as needed. He was working for us, and held his subs to his high standards. Suffice it to say the end product looked great. The brick addition blended in so well, and the carpentry on the covered gable, ceiling and cedar accents looked great. The patio cover extension looked like it was part of the house all along. We highly recommend working with BBL, their work is absolutely stunning!!! read more

Beautiful Backyard Living - Beautiful Backyard Living did a great job blending the gabled roof extension into the rest of the house - General Contractors Near Me - Frisco, Texas

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Bobby and Deanna and the crew were absolutely amazing to work with. They took my 2D drawing and brought it to life from the ground up! From the initial consultation to the 3D design meeting before starting construction, their attention to detail throughout our entire project was beyond our expectations. We have gone through three other contractors previously for other work on our home, and none have even close to the service we were provided by BBL. We highly recommend them to anyone looking to improve their backyard living! read more

Beautiful Backyard Living - a pool and gazebo - General Contractors Near Me - Frisco, Texas

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Susanda really dropped the ball with us. We were interested in the pictures we saw online and requested to meet for an accurate quote based on our needs. She let me know on 3 separate occasions that she would be calling me later and i didn't hear from her for 3 days each time. She would also say that if i could let her know within 5 mins of her saying she was ready that she would come out. Otherwise she couldn't afford the time. (This was the option rather than scheduling a time. She also never texted so we waited by our phones all day for nothing). Overall lack luster experience. Cant imagine what would have happened if we had given them money. read more

We are very pleased with the beautiful design that Austin and Bobby came up with for our patio. We asked several other companies for estimates and most of the other companies would not agree to the design we had in mind. Bobby understood our vision and made sure that the finished product would look exactly as planned. It turned out even better than expected! We are in love with our new patio! Great people to work with! read more

Austin had brought our vision of a picture perfect patio to life. We could not imagine that would turn out the way it did. Austin himself was a consummate professional throughout the entire process. He always listened very carefully to our concerns and addressed them immediately to our satisfaction without any pushback. Austin is one of the distinct few individuals in the industry who understand the value/importance of customer service. I highly recommend BBL for your patio renovations read more