1. LevelUp MSP

    1. LevelUp MSP

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    San Jose, CA

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    Updated 3 months ago

    Services - LevelUp MSP

    Laptop body repair

    Business consulting

    LevelUp MSP Photos

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    Recommended Reviews - LevelUp MSP

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    13 years ago

    Very helpful and will go the extra mile to solve your problems. Even coached me on how to use Windows 8!!!

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    14 years ago

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    Ask the Community - LevelUp MSP

    Can you repair a broken usb? I have one where the usb connector has disconnected from the pcb.

    No we do not. Check out Clevertech.

    Is this business and Apple Authorized service center?

    No we are not.

    Don’t See Your Question? Ask Away!

    Review Highlights - LevelUp MSP

    Jimmy did a wonderful job in helping me to replace a cracked bezel on my Mac Book Pro and he made the whole process stress-free.

    Mentioned in 4 reviews

    Read more highlights

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    ClickAway

    ClickAway

    (345 reviews)

    I took my laptop in after finding it dead on a Thursday morning. I use it as my main computer with…read morea powered hub and extended monitor. I was asked if I wanted expedited service and of course I said "yes" to the charge of $99 since I needed it turned around fast. On Friday I called to find out the status and was told that it needed to be "opened" and if I approved (another charge) with no commitment as to when it would be fixed. Saturday was the tech's day off and they are not open on Sunday so no apparent rush to fix it. On Monday I was asked if I needed the data. I had originally said "no" because I had my data backed up on Carbonite. I asked about the Apps that I had and the tech said they would be wiped as well so I decided to save the data and apps. This was a $199 charge to "determine if the data was salvageable" by testing the SSD. I was then called and told that yes, the SSD was salvageable and there would be a $599 charge to recover it. Each step was a dagger because I needed my computer and the data/apps so I approved the charges. I finally got my computer back on Monday afternoon with a $1,600 bill feeling like I should have just bought a new computer and put up with reinstalling my apps. I got the computer home, hooked into my system and it worked fine. The next morning it was dead again. I hooked it up to a spare charger (bypassing the powered hub) and the computer was back to life. The entire problem was my hub charger! At no time was I advised that a charger might have been the problem and was instead overcharged for work that wasn't needed (probably not even opened to get to the SSD that I was bill around $800 for testing and recovery.) THIS PLACE IS A RIPOFF! I'm thinking of reporting them to the BBB. Update on 08/14/26: Eddy from ClickAway reached out to explain the services that were performed on my laptop. After his explanation I am now better informed of the work and charges and better appreciate what was needed to get it restored to working order. I updated my original rating based on an agreement to reduce the price of data restoration. I am looking forward to a continued relationship with ClickAway.

    Arin was consistently communicative throughout the process. Very professional and available. Calm…read moreand focused atmosphere. Great online and text progress alerts. Highly recommend.

    LevelUp MSP - itservices - Updated September 2026

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