I placed an online order and, true to their word, it was ready for pick-up within 3 hours. I picked up my order on Sunday, 10/19, around noon. The staff working that shift was excellent! Unfortunately, I did not ask for any names, but their hospitality contributed to my enjoyable shopping experience at this location. I bought two jackets of the same kind but different sizes. I tried both sizes before leaving, and neither fit well. Fortunately, another size was available that was much better. I made a return and a purchase. The experience was seamless. The staff member was kind and understanding. They did not make a fuss about the return. I appreciated it! I'm excited to wear my new jacket! Parking was plentiful, and Sundays may no longer be free. It was no problem, I was able to get in and out. I highly recommend this location! The store is well-maintained, shelves are stocked, and the staff are excellent! P.S. They had a 60% off sale during my visit! What was initially priced at around $130 cost me around $70. read more

Go else where don't loose your time here poor customer service , kinda felt like they want me to go look for the stuff I want in the back

Nice selection of jeans, and the store was clean, and well organized during the visit. The cashier didn't really seem to be aware of the sale but was competent enough in completing the transaction. read more

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elena thank you for amazing service, helping me finding the right jeans and the right there you are amazing I love everything I find.

Relatively small store, but very organized and employees are courteous. I can peruse the entire store in like 15 minutes. If you see something online they don't have in the store, they will order it and have it delivered. Fitting rooms were open and available. Just ask the staff. Store doesn't appear busy enough to have a dedicated attendant. read more

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This has to be my favorite Levi's outlet store. Not only because it's closer to me than the others, but because the workers here are SUPER NICE! They are very welcoming as soon as you step in. They inform you about the deals and sales going in. And they help you with sizing and even recommending certain items. It may not be as big as the other outlet stores, but they have a pretty great amount of items. I ALWAYS leave with something when coming in here. read more

I have been to a lot of different Levi's outlet store and this is by far my favorite. It was my first time here I went around 1:30ish to 2 and the staff greeted you right away and I wish I had gotten their names by the girl on the floor took her time showing me and explaining the pant materials. I was bummed out because I really want some ribcage jeans but they didn't have my size and she look it up for me online and was able to order it and price match to the deals they had going in the store. Thank you girlieee!!! And to the cashier that's so much as well for placing the order. Great customer service will definitely be back again. read more

I was really impressed with the customer service here today. I ordered a couple of items online on Black Friday and came here to pick up my order. I noticed that there was a bigger sale in-store than online and I was bummed out that I saw the same items I bought online go for much less in-store. When I explained my situation, the cashier allowed me to return my items and repurchased them at the new in-store discount. Because of this, I saved $30 more. I'm glad I came in-store instead of shipping and that just proves the benefits of shopping in-person. read more

Horrific customer service. Their employee refused to let me try on a pair of jeans to ensure proper fit. Guess I'll have to find a new brand since Levi's does not care about their customers read more

I didn't even know we had a Levi's outlet store at the pike, until now I'd been driving out all the way to the citadel outlets for my discounted Levi's but no more! The prices are exactly the same as the store at the citadel although this is a sized down version of that store. The store itself was very clean and the employees were nice and welcoming. It seemed rather empty however but this was not a bad ting for me because it meant no waiting in line. Their jean selection was perfect for me and I was able to find two pairs of Levis 541 jeans that are just the right fit for me. I will be coming back here often in hopes of picking up an assortment of jeans that i have had fade over the past year or so. They also had pretty much every style Levi's you can imagine so if you're looking for a different fit, I'm sure they have it at a very low price. read more

Levi’s Outlet Store - Outside - Accessories Near Me - Long Beach, California

My husband needed his usually pair so we walked in, were immediately greeted and pointed in the right direction for the style he was looking for, and found them. They were having a decent deal at the time of buy one get one 50% off, and the buy one price was cheaper than we expected, so it was a pleasant surprise at checkout. They were out of his size in one of the colors but not a huge deal, as there was other selection too. Friendly staff and decent deal, can't complain. read more

I luv the clothes but not the service ... so I ended up getting fully charged on a transaction. Despite their special, I had to come back and luckily enough the supervisor recognize me and honored the transaction. They were charging full price. So, points for her, but not her staff. That same day, I ordered an item online through them. The staff member must have put the wrong size. That's what I got through mail. So, I had to come back and return / exchange it. Another staff member, instead of offering some type of compensation. He just tells me, I can only exchange it. I'm like, that's fine, then does the transaction and gives me the wrong pants (the ones I got through the mail) again. I look at him in disbelief, I'm like, those are the wrong pants. He looks at them and realizes they are the wrongs one. However, no apology or offer or discount. I'm coming from west LA. Last time I come here. If you do, deal with the supervisor and not the employees. read more

I feel a little strange never have reviewed a retail store until today. I visited the Levi's store at The Pike yesterday and was not expecting to walk out with an item I've been wanting for quite some time for less than 1/2 the price ! Staff was super friendly, welcoming and helpful. I took advantage of the additional 50% off clearance items! Guess who's got a new Ex-BF sherpa denim jacket? This girl does all for less than $28!! I call that winning. Lol. read more

Great costumer service! Lots of jeans selections. Yelp says it opens at 10am; however, they open at 11am. read more

In short, I came in looking for a decent pair of pants. The two people that stuck out the must with providing me quality customer service were Lanea and Jairo. Lanea helped my wife and I find a pair of jeans. She was knowledgable about the different styles and fits and the sales that were available. Checkout was smooth. Jairo provided a quick and easy transaction and genuine conversation. All in all, I felt valued and welcomed. Thank both of you and I will be back. read more

This is for Alex, Emily and Angie who are all AMAZING! Incredibly helpful, sincere and generous with their time. My husband and I had a lot of trouble using some gift cards that were given to us that said they had balance on them but when we went to use them, didn't work. The Levi's help line offered little assistance, but each one of them was wonderful to meet and each did so much to help the process along. Thanks so much! God bless! P.S. Andreas was also great! read more

The employee at this Levi's store are the BEST !!! They are professional, helpful and knowledgeable. They are so sweet !

5 stars for Aaron - he was super helpful with ordering jeans that they didn't have in store. Knowledgeable and friendly, he let me try on jeans that were similar to the style I wanted to help figure out the size I needed. read more

Wow! What a pleasant visit! Around 5:30pm my sister, teenage daughter and myself entered the store and was greeted by all staff members as we passed each. All of them were wearing mask and in compliance with Covid guidelines, so we're starting off with all positives! I had called and spoke to Juan prior to going because I was looking for a particular item (black 720 Jeans in a plus size). The staff were all soooooo accomdating. I feel like they ALL went far beyond in assisting me in what I was looking for. I'm sorry I didn't get my salesperson or manager's names but these two ladies were awesome as well as Juan! This is a dream team working together. My request were all over the place and ALL 3 remained calm and professional in helping me, and all of my needs were met. Customer Service at it's best! Keep up the Exceptional Work! I will be returning to this location soon! One thing, Corporate please get them some better registers and equipment in that location. The system sucked and they handled it with smiling faces, I would have been very annoyed. I was a 911 dispatcher for over 25 years and I know how difficult it is to work with a dated systems. Make it easier for them so they can continue to assist customers with high standards. Thank you Levi's Pike team, you rock!!! read more

I usually HATE buying pants but the staff here makes it so easy! Dani and Aaron were so wildly helpful. Dani was able to correctly tell me my jean size (it's usually half the battle for me to figure that out), and then lead me directly to the styles of jeans I was describing. I was able to find what I wanted so fast! Then Aaron was able to help arrange for another store to deliver the color of jeans I wanted to my house (no delivery fee or anything) and they were at my door 2 days later. They are professional and fun at this store. Also, everything was neat and clean. Thank you Dani and Aaron! read more

Literally every employee here was so nice and super helpful. I had a pleasant experience and will definitely be coming back !

Jairo helped us at the Levi store and he was so professional he went out of his way to show my daughter different styles and what's on sale. we also saved 15% on top of the sale prices because they had a promotion that if you have a student ID you get the discount and he shared that with us. This store is great and they have a huge selection of jeans for men and woman. I will definitely go back to the store to shop for me and my family. read more

I want to start off by thanking Emily, Jairo, & Andres! All three of them were so helpful and knowledgeable. I was greeted from the moment I walked in and given feed back on all the items I had questions about. Best service I have experienced at a Levi's store. They all deserve a raise!!! read more

5 stars because of Isabel! She was extremely customer oriented. She was extremely genuine & knowledgeable about all the products and made my experience a positive, personalized one! She was really nice & very patient to choose out what exactly I was looking for. Hands down, the best worker I've came across!! If you want a great experience, go visit her!! read more

Very friendly and helpful staff! Great location and store layout. Super organized, clean and great deals! read more

OMG finally a Levi's outlet in downtown Long Beach! I love Levi's and they can be a bit expensive but the store always has great deals! This store has great customer service. Everyone here is so polite as soon as you walk in. And they're attentive throughout your visit. What I truly appreciated was their knowledge in jeans and taking their time to figure out what their customers want! They showed me different types of jeans and recommended certain styles. I truly appreciate their help because I walked out with great jeans that fit perfect for my body type! I highly recommend coming to this store. They also have different style blouses and Jean jackets that I love. When I went they had the Mickey Mouse edition super cute for Disney fans! I come here every other month to check out their new styles! Check out the store you won't regret it. read more

Just went into this store looking for some 502's for myself and some 501's for my girlfriend (hard to find). I don't even know where to start because there is so many great options and the clearance rack has sooo many options. Then I got some help from Steve and he hooked it up! Found the 501's for my girl (she said I wouldn't find em) and I got my 502's. Great location and great employees. Steve your the man! read more

Shout out to Aaron! The guy guessed my size and the style I was looking for based on what I was wearing. I thought I would be there for an hour trying on pants but he got me in and out within less then 15 minutes. He was very informative and new his stuff! My fiancée was even ecstatic with what I got after I showed her. Definitely will be back to buy some more. Thanks again bro you rock! read more

I came in to return some jeans & ended up leaving with 2 pairs of jeans & a pair of shorts. Alex & Andres were super helpful & sweet! I tried on about a hundred things & never felt pressured. They helped me with everything along the way & I highly recommend coming to this place! read more

Super friendly service and very helpful. This will be my go to place instead of the crowded and over priced malls. Good deals here!! Lanea and Jairo are awesome. Thanks for the friendly customer service! read more

I just was at this Levi Outlet and had the Pleasure of being taken care of by JAIRO C. This Associate's help was above and beyond the norm we seem to find these days...I MUST say that the service was impeccable even when exchanging my items for the correct ones...this was not a failure on the part of Jairo but totally on me. I need to add that the store was very clean and easy to navigate to find desired items. Altho I do not live close to this store I will be taking my business to this LEVI store do to the PERSONAL and EXCELLENT Service I have received from JAIRO C...This Guy knows how to REPRESENT!!! ;0) 12/02/2019 @ 3:00pm read more

This Levi's store always provides good customer service but last night was a little different. We met a sales associate by the name of Andres, he helped us get the perfect Father's Day gift. He suggested we get the 514s for him and I should get jeans for myself (which I did) . He was super friendly, I left the store with a smile! Recommend them. read more

Before I forget AGAIN, I have to leave a review for the girl who helped my find my holy grail jeans (straight cut ribcage jeans in charcoal wash) I hope she still works there but I'm pretty sure her name was Alex. She went above and beyond to find the wash I was looking for in my size and had the best energy! I love me some good customer service and an associate that knows their stuff. I'd definitely shop there again. read more