I went in on Monday 4/21 to exchange a pair of shoes and make a new purchase 2 graphic tshirts. I came back to exchange the shoes for a smaller size and return the tshirts they didn't fit my son on 4/22. I found the shoes and the cashier asked if I wanted to choose different shirts- I let her know the store didn't have anything I preferred because most other options had provocative graphics for my 13 year old. I was told I had to get a store credit because the exchange from the previous day and purchase were on the same receipt. I asked to speak to a manager and the young female cashier said she was the manager conveniently. I mentioned that she processed the transaction the day before and never mentioned that a refund was not an option if I completed the exchange on the same transaction. I had my son come and pick out something because I didn't want a store credit since I won't be coming to this store anymore. I let her know that as a "manager" and being in customer service she should have let me know that if I wanted to be able to return the new items I needed to process two separate transactions. She said looking down the entire time I will take that into consideration. I didn't want to argue because she was clearly young and lacks experience dealing with customers, as well as experience using a POS system. As a manager she has the ability to override things the system won't process. Especially since she failed to mention the day before that the exchange would be the only future option. Definitely recommend training considering the location of store because that interaction could have went a different way considering her attitude and demeanor. I'm also guessing because they have a security guard sitting in the front of the store they are used to people being unruly. I won't be shopping here ever again. read more

Customer service was surprisingly good. My 11 year old needed new kicks. Brought him in, they helped him, we left happy. read more

The best customer service, store is always clean and I love getting help from Saniya. She's the best!!!

Some big girl was wearing her AirPods and talking with someone on the phone instead of asking if we needed help with anything. She Didn't greet us at all . She didn't say anything so I walked out . The man with the curly hair working there asked if we needed help and he was very nice . So was the security . The girl needs work on customer service . read more

Jocelyn is the best sales associate ever. She goes beyond her duties and helped us! Her input is really valueable and I highly reccomended her! Asked the right questions! Give her a raise!!! read more

I came in yesterday and just wanted to say what Amazing customer service Leroy has. He went above and beyond for me and my sister. Not only did his kindness exceeded all expectations but talked me into getting not one but two país of tennis shoes. Definitely will be back soon read more

A hidden gem on Lb blvd and market ... very clean and tidy with amazing customer service. We go weekly to check the clearance and they always have the best sales ! Husband and I are totally regulars! 5 starts for their service everyone is extremely kind and helpful and ready to get you what you need ! read more

Long Beach Shoe Palace has one of the best customer service. The employees are super respectful and are always on their feet. Big shout out to Marco for helping me out today! read more

Nice atmosphere, clean with reasonable prices and Marco made us feel like he really cared about making us happy. Brought my son visiting from Chicago Would be worth the visit!! read more

Walked inside for a return and the men at the register made me feel VERY uncomfortable. Spoke in a very patronizing way. Not a respectful vibe at all. Thank goodness one woman was around to help. Homeless people with their pants almost to their ankles outside.. Terrible experience read more

I just want to send a huge Thank You to DJ who went out of his way to help me yesterday. As a project manager that deals with customer service all day , I can tell you that the way I was treated at the store yesterday is beyond pleasant. I can honestly say, it was a breath of fresh air to have someone take care of you like they actually enjoy to hell the customer. I also want to thank BrIan he was also very helpful and friendly. There attitude and vibe will definitely have me coming back to there stores thanks again for the great customer service that is hard to come by..., now a days. read more

This location has to be one of the best. Clean store, employees wearing masks and great customer service. There was three employees working when I went in today and all of them asked if I needed help. Marco helped me out at the end but shout out to all the employees at the Long Beach location for making sure I was taken care of. This place has shoes and clothing for the entire family, so check this place out!! read more

Yes, Saniah and Javier amazing associates who helped and they are very respectful and good helper

Shady store/employees backdoor their special releases. Purchased several pairs of Jordans from a reseller who provided original receipts showing they were purchased from this location. There is absolutely no way one person could've possibly won several pairs of Jordans in the same release so this implies that the raffles are fixed and unfair. So don't waste your time getting raffle tickets for special releases when they backdoor their pairs. Going to provide the photo of the receipts to their corporate and hopefully they will investigate. read more

I tried to save an shoe Palace employee car from being towed because he parked in a private lot in front of the laundromat. Received an very unprofessional response from a crew working on the door. I guess it's not worth being a nice guy. Lesson learned tow car instead NO Warnings Needed. read more

Stopped by the Long Beach location earlier today and cant be more happy with my experience. Loved the ambience of the store, very good vibes and even better customer service. Walked out with a couple pairs of shoes. If anyone is in the area you should check this location out, i will for sure stop by again in the future. read more

I came in looking for a gift for my nephew and wasn't sure what to get. One of the staff members here, Marco, was quick to assist me and he pointed me to some Air Jordan's on display. All in all, the energy in this store was great and the staff was friendly. I would recommend stopping by this store to anyone who's looking for a good pair of kicks! read more

Good luck trying to reach them over the phone. I tried calling them 5 times to ask a question before going in. They didn't answer. So I stilled drove to the store. While in the store I called them and literally watched them listening to the phone ring. They are not that busy to not answer the phone. read more

This is a great store in a bad area. But the employees there are great people! They were patient with me and helpful. I plan on going back and doing more business. Sian, the employee there is very helpful and brightened my day with her nice demeanor. The only thing is they had no size 13 in Airmax or the Jordans I wanted.. read more

I will be coming back to this location for sure. The customer service and energy I got from Marco was the best service I have gotten in awhile. read more

Always drove by, but never stopped in for a look. After going to nearly every shoe store in my area, I couldn't find the AJ1s I was looking for. I could've purchased them online, but they're way overpriced. I made the trip to the Shoe Palace on LB Blvd&Market and had the absolute pleasure of being assisted by Jestin, who was very helpful and went the extra mile to make sure I was satisfied with my purchase. I will definitely be back. Don't sleep on your local shops. read more

Super friendly and honest staff! I'd like to especially acknowledge Marco! He was really helpful when my cousin and I visited the store and had nothing but great conversations with him. Definitely will come again! read more

Bryan did a great job. 10/10 customer service. Walked in and was greeted. Treated me like a human being . Hooked it up fs

Shoutout to the cutie name Marcos!!! He did an amazing job! His customer service is outside this world! He made me feel comfortable within the first few second of me being in the store. Overall it was an amazing experience. Shoutout to everyone in there! You're doing amazing. read more

Alex and savajad really helped me out love this place. Make sure you go down there and show them some love like they shoes me