Good prices, but lousy service. Paid $30 to mount & balance two tires. I lost a hubcap less than a…read moremile up the hill. Of course it got run over before I could retrieve it. They blamed it on a faulty hubcap. It's funny that I never had any problems with it for thousands of miles in rain or snow. The next day I drove less than sixty miles and lost the hubcap from the other tire they mounted! The hubcaps cost more than the $30 I paid for the work they performed. I should probably re-torque the lug nuts that they said wouldn't need retightening. Followup: After this review I was contacted by the owner and was referred to the local manager. I got two tires I owned mounted and balanced for free and another $30 off an alignment that is already the lowest price in town. Still not pleased with my original visit, but at least they tried to make it up to me.

DO NOT WASTE YOUR TIME…read more maybe this place can fix a patch or flat, but don't buy and get tires mounted. Paid 1600 for a set of tires on my truck. They did not balance correctly and the truck would vibrate bad at highway speed. I brought the truck back 3 times. The third time they told me I had a bent rim and my ball joints were bad. They insisted this is why I was getting the vibration. I did not believe this clearly because I had them serviced not long ago, come to find out these are common excu small shops make to fool people away from tire issues.They only road forced/ balanced two tires even though the appointment was for all four. They refused to do the rear balanced when pressed. I finally had enough with this shop and brought it to a name brand flagship dealer. After inspectio-No bent rims no bad ball joints. just a really bad match mount and balance job. they fixed the issue in under 2 hours vs bringing it to this tire shop 3 times with no success. Inexperienced younger people with tempers. Won't be back ever again. lesson learned. spend the extra at a place with experienced employees.

A little pricy to put 4 new tires on rims but the job was done well and timely…read more Only took one week to get an apportionment

Went there to get a 4 wheel alignment and a Maine state inspection sticker and ending up spending…read more$1,371 for 2 new front left and right struts/suspensions and front driver side tire rod plus quoted for an additional $1,200 to get a sticker claiming it needed brake master cylinder replacement and few other things their labor rates are just like a dealership find an honest loyal mechanic

I have purchased tires from them and have had things done to my vehicles such as flat repair etc…read more. They have done great work and service was friendly.

I don't usually leave reviews. But these workers were so happy to do their job and polite I had to…read more Had some tires mounted and the manager and his brother if I remember correctly got them down quickly, were beyond polite and friendly. Will recommend this location

What a bad operation this is. Their prices are way too high, I go in on a Saturday morning when no…read moreone is there, and they tell me they don't have time to throw on two tires?! Don't go here unless you're desperate.

One of my fog lights had burnt out. I was a little surprised how expensive a replacement was, even…read moreon Amazon. I called VIP to get their price, they quoted me about the same price as Amazon, but the awesome part is, they install it at no charge if you purchase the bulb there (or at O'Reilly's auto parts, in same establishment. It does not matter, VIP charges you and does the installation.) This, to me, was an amazing deal. The fog lights in my car are no picnic to get to. Doing it myself looked like an incredible pain in the ass. Here at VIP, they took me right in, put my car on the lift, and had new bulb installed very quickly. Apparently, they offer many of these small, but convenient, free services. The staff at this location are very customer service oriented. I had avoided VIP for a number of years because most of my business had been done at their Sabattus St. location, and the staff gives you more of that typical, busy mechanics, "we don't need your business" kind of attitude and they assume you are stupid. My recent visit to the Lisbon St. location gave me a whole new respect for this business, and is probably where I will continue to go. Thank you!

David at the service desk provided some of the worst customer service on the planet. After…read morenoticing the technicians took off more than 5 inches of Tint from my windshield, I asked David if I can borrow a tap measure just to verify my inspection. He told me they didn't have one and that I should go get my own. What a rude bastard. I'll NEVER go to that toilet bowl again.

I wouldn't recommend this business to anyone. I had a flat tire. My friend recommended this garage…read morebecause it was so cheap they said. So I towed my car to this garage. Mr Grimmel, the owner, said he can install 4 used tires for $200 and I agreed. He told me to come back in an hour or wait in the waiting room. I left and came back after 2 hours. He handed me a bill of $475 plus tax! He said his worker noticed the brakes needed work and they went ahead and did it. I told him I agreed to get 4 tires replaced for $200 and did not authorize for him to do any additional work, therefore that I was not going to pay for the brakes. He threatened that he will call the police if I didn't pay and that he will keep the car until I paid the full $475 plus tax. He also tried to appeal to pity by saying that he needed to pay his workers. He admitted that his worker was wrong and should've asked before fixing it. But since work was done that he will lose money if he charged me $200. I tried to negotiate with him to give me a discount or meet me in the middle but he wouldn't budge. So I ended up paying the full amount, but decided to not ever step a foot in his garage!

These guys are the best. Jim (the owner) is the nicest guy you'll ever meet. I don't believe that…read morethere's a dishonest bone in his body. This place reminds of the old stations that are slowly closing. Went here looking for a used tire and got a hell of a deal on 4 of them. They mounted and balanced them and I headed back to my motel. The next day I noticed one of them was low on air so I went back to the shop. They got me right in and found a nail in it. They fixed the tire and NEVER charged me! That just doesn't happen these days. I would drive out of my way to have work done here.

My compliments to Glenda Wilbar and all the staff at your Augusta, ME location for their…read morerecommendation and installation of Falken All-Terrain tires on my 2021 Volkswagen Tiguan SE 4 Motion. I also look forward to being served once again by Mike and his staff at your Lewiston, Maine location when you are able to complete repairs to the building and grounds and reopen. (Even a dedicated Yankee fan can salute the excellence of Sullivan Tire) Joseph Daniels Lewiston, Maine

I had two flat tires in a matter of two weeks. The second one I was on my way to see a doctor in…read moreNYC. I showed up at 7:30am. Told them my problem and within an hour I was on my way to NY. Above and beyond! Thank you Sullivan Tire!

Bought 2 tires costing $225 each in August - had to have rim mountings as tires were flat . This…read morewas 8/4/25. 12/6/25 took rim in for new tire as had to be towed the night before. Another $225 cost. Made appt to take car in and put on the other tire. Got to appt and they said they would not put a new tire on without buying 2 additional tires because they said car was all wheel drive - it's front wheel drive. Being a women, they thought I would fall for this. Got the car back home and went to TIRE WAREHOUSE (WHICH IS WHERE I'LL GO FROM NOW ON!) got a tire for l/2 the price. Beware if you are female -they will take advantage of you!

I had an appointment for a front end alignment.The worked was done,in the ti.e they said it…read morewas.They sent me a message when completed.the price was lower then another quote I obtained.Thank you we will be back!