I bought a really cool Honda Pioneer 700 side by side from these guys - Mark the salesman was…read morecommunicative with me through all the steps of ordering the side by side as well as the options I chose. When it was all set they delivered it to my house and gave me a complete walkthrough. These guys are professionals and they care about their customers! I can't recommend them enough.

I dropped my new 2005 Honda Shadow yesterday to have some service done. Everyone was friendly and…read moreattentive. Very glad to have a Honda motorcycle dealership down the street!

I can honestly say that the Service Department here is outstanding. I had a great experience…read moreordering a lower fairing for my ZX-14R and getting an appointment to have it installed. Great communication and was treated like family! Also, the Parts manager was outstanding, making certain that the correct part and color was ordered.

Branden ruined my life! He sold me a 2015 YAMAHA FJR1300ES. That should be a good thing, but it's…read morethe way he did it that was shady. First off, he was the only person on the sales floor that was dressed like I was. Jeans, hoodie, might have needed a shave... You know, like a regular person. There was nothing about him that looked as if he would be a home wrecker. Classic wolf in sheeps' clothing ruse. I guess it's true, looks can be deceiving! Secondly, he got me financed! How the (expletive deleted) did that happen? It wasn't even one of those 'sell your soul' interest rates. I'm not sure what kind of black magic he practices, but it's damned effective! Thirdly, not only did he take my wife's bike in on trade, he somehow got it paid off! Pretty sure we owed more than the national debt on it, but he made it work & still had positive equity left in it to use for part of the down payment. Who does that? Lastly, through no fault of his I had to make multiple trips to the DMV & my local town hall to sign over my first born and so on and so forth. But every time I walked through the door he treated me like it was the first time I'd ever been there and that he wanted my business. Weird right? Here's where he lost that final star. Since taking delivery of the bike, I've had females throwing their numbers and panties at me. Nonstop! I try to tell them I'm married but they don't care. They just keep sitting on my bike and asking me to take them for rides! Branden KNEW this was going to happen!! And that's why I can only give 4 stars. If you go there for a bike, ask for Branden. He might be able to ruin your life too. *I am not a paid endorser of New England Cycle Center. All I got from them was a great deal on a great bike from a great salesperson.

Fantastic dealership. Bought my very first motorcycle from them in 2016 and have been going back…read moreever since and have traded in and bought several more based on outstanding customer service and just overall a great place!

I have been going to Max BMW since I discovered the ultimate driving machine the BMW motorcycle…read more Dwight the parts manager is always a pleasure to deal with and always follows up. Hard to find people that are knowledgable and care about the customer. Excellent experience.

I am writing to explain why I answered "no, I would not recommend" based on both my experience on…read morethe showroom floor and the customer-service interactions afterward. Beforehand, I would have recommended your store, as scheduling and arriving was very easy and overall a pleasant process. However, when I arrived, the bike I had requested to see was not on the floor--only the model I had already stated I was not interested in. The saleswoman I worked with was very nice and helpful, and I want to emphasize that. The information she provided matched everything I had already read online. Unfortunately, that was also where the disappointment began, because I was hoping for deeper insight, technical details, and real user-experience feedback--not just information I already knew. When I asked more technical questions, she became, in my opinion, noticeably standoffish. She even said, "You ask some different questions." I explained that I am a different type of person. Her body language suggested that my questions were unusual, which they were not--they were reasonable technical questions that any serious buyer would ask before investing $4,000 of hard-earned money into a dirt bike for an eight-year-old. I value both my time and money. From a technical standpoint, she knew the basic specs but could not explain how to operate the bike's information menus or settings. Anyone can turn a key--but I'm investing in the technology, and that's what I needed help understanding. I was also disappointed by the lack of any real warranty explanation or service assurances in the event something went wrong. Despite these concerns, I cautiously proceeded with the purchase. Even my son, who accompanied me, picked up on the negativity I was receiving simply for asking legitimate questions. After leaving the store, the issues continued. I had to completely drain the battery in order to recharge it to 100% and confirm everything functioned properly. It was 36°F outside, making the process uncomfortable, and the quick-start guide was extremely misleading and difficult to follow. This is why I called customer service for assistance. Unfortunately, customer service also failed to provide the support needed. The representative repeated information from the same quick-start guide--which, again, is inaccurate in several areas. When I called back, the second representative also could not help. It became clear that no one I spoke with knew how to properly pair the device, operate the manual controls, or walk me through troubleshooting. This resulted in wasted time and highlighted a concerning lack of product knowledge. "Real service" would be ensuring the bike is fully trail-ready out of the box, checking all equipment, pairing the remote correctly, and confirming everything works before the customer leaves--so I do not need to return. I requested follow-up service through text, but did not receive the help needed

Our first experience at Scranton was frustrating and this review is "could've been better" with 2…read morestars. We initially spoke with Justin, who was knowledgeable and helpful, but he had an appointment already scheduled so we were switched to another salesperson, Risa. That's when the trouble began. Risa seemed distracted and unfocused, jumping between customers during our appointment. My wife and I expressed concerns to each other knowing the order might get messed up. Unfortunately, we were right. Risa didn't listen! Despite telling her what we wanted--and more importantly, what we didn't want--Risa used our online build (we made one just as an estimate before we walked in the door) without making the requested changes we discussed with her in detail. At the parts desk, she rattled off part numbers confidently, so we assumed everything was covered. It wasn't. We ended up receiving accessories we had clearly declined (like a trash can hitch) and missing essential ones, including a windshield, rear window, and dump bed controls. Risa didn't listen! Finance felt rushed. As first-time UTV buyers, we weren't fully sure what to look for and trusted that the listed items were correct. We got a call later asking why we had ordered doors without a windshield--which we had definitely requested. We told the manager we did indeed order the windshield, a back window and a wiper kit. So now we had to pay more to have the correct items added afterward which should have been included in the original build and financing. After receiving the UTV, we realized there were still omissions. This now also caused more money to be spent because we still needed to add more parts. If we knew all the costs up front that day, we likely would have waited to buy the UTV because in the end it cost over $35K and we could have gotten the next, better model up with all of this included for less. Risa didn't listen and her errors cost us money. To their credit, Scranton's management and service team was responsive. They came out twice for no charge to pick up the UTV and installed the backordered items, and the new additional automatic dump bed controls we originally asked for. That part of the experience was excellent, and we truly appreciated the effort to make things right. Additionally, we were given a discount on the windshield order as they tried to make up for Risa's error of adding the outlet in the dump bed we paid for but never asked for (that was what she thought we were talking about instead of manually dumping the bed???). Be careful about how you word items you want or you end up with stuff you don't mean to get. You have to explain the exact meaning of what you want. We did tell her we didn't want to manually dump the bed. She very obviously didn't listen. But overall, the ordering process was disorganized and stressful. If Risa had simply listened, this all could have been avoided. If you're considering working with Scranton, I strongly recommend: 1) Asking for Justin, or anyone else. Justin seemed far more attentive and helpful. 2) Be sure you know all the parts you're talking about. Explain in detail! 3) Get that full price breakdown showing each part and cost and labor - total out the door including tax and fees before going in to finance.

We bought a Harley Davidson 2024 Tri-Glide ultra from Hartford Harley-Davidson August 2025…read more The sales department was very helpful and knowledgeable. We did have a few We Owes but the Service department corrected all issues to our satisfaction. We also had to add a few extras, and the Parts department was very helpful with our purchase, which the Service department installed for us while our trike is in winter storage. From our Salesman, Parts Department, Service Department, the girls in the Clothing Department, Business Manager, to the Sales Manager, all went above and beyond for us, we would recommend Hartford Harley-Davidson to fellow riders.

As always, the team in Hartford Harley is on point from getting welcome walking in the front door…read morethe GM Zack saying hi we had breakfast with the hog chapter there today which was nice. Jen and Jo up in the apparel department are always friendly and willing to help. Then over a parts Marco and Steve took care of us today making sure we get the right parts for our bikes as well of all the sales team members saying hi talking with us. And let's not forget about Christy walking around making sure everything is going right as well as the great job that Megan did with breakfast today we think all of you keep up the great work.

I would not buy again. Initially they seemed okay but I purchased a 2025 Kayo Bull 125 EFI from…read morethem. It has been nothing but problems. The last time I brought it for repair they gave me a used part off another machine that looks like it was beat into the ground. This machine still has warranty on it but it likely won't last much more than 2 years. DO NOT BUY FROM THEM! I have now tried calling them several times to set up a repair again and apparently they're closed until next year! Unacceptable!

I stopped in to Connecticut Scooter Pros to see if they could help me with my Grandson's very old…read moreCoolster 110cc. I was immediately met at the door by a smiling young lady. She called the mechanics which saw my delima and they took my handful of parts and tried to match them up. Without me asking they also removed the 3 broken bolts from the hub which I can now use instead of purchasing new ones. The next thing I knew is that my problems were solved . I briefly met the Owner Kyle and happily told him how thrilled I was with the exemplary Customer Service his Company had. He actually called the next day to see if everything worked out for me and my Grandson. Couldn't ask for a better visit. Thanks so much Connecticut Scooter Pros. Highest Regards, 5+ STARS Kevin Q.

I have had nothing but a perfect experience with Scott and his guys. I have purchased over 50…read moremachines in the past 20 years from him. From the cheapest on the lot to some of the most expensive, every time i was treated the same way. I have no complaints and recommend many people to their establishment. All of my friends use them and always throw my name out because of how i rave about them. They have even delivered many of my machines and never charge extra even tho i live over an hour away. I have always been respected and treated as a valued customer. They have earned my respect and business for life. Thanks guys!!! I've included a few pics of machines i have bought over the years

Highly recommend this Motorsports location above all! Tyler in service is the man! Helped me with…read morean issue, had it fixed in 5 minutes! And Kevin is the best salesman! Their customer service goes above and beyond! Thank you!!

I went once 10-12ish years ago because my brother gave me a bike and I needed stuff for it. He gave…read moreme a list with pictures and all I needed was someone to get them for me. The staff was smug and sexist. He goes, "you need to bring your boyfriend here." Needless to say he talked me out of riding motorcycles and I left. I never came back. I don't get how that place stays in business for this long.

Will in service was very attentive and was able to rebuild my Buddy 50cc scooter, which had a…read morewarranty.