What would have probably cost me thousands of dollars for my repair at the dealership, Car Masters…read morestepped to the plate to get my 2020 Malibu RS up and running in record time for what the job entailed. and they solved it and fixed it for a fraction of what it could have been. this is why they have 5 stars. I know it was tedious and many hands were involved. My only complaint would be that the technicians took better of my interior... please respect and protect the seats and floors especially in inclement weather. Tim and Michelle are wonderful. $801

They are great! I've been to several different shops in Lexington and never felt like I've dealt…read morewith a trustworthy mechanic or shop. Car Masters has reasonable prices, friendly service and I actually trust them. As a female, I especially appreciate them! Worth the short drive, right outside of Lex.

I have taken all of my trucks here for the past 6 years. Every time I have received friendly honest…read moreservice!

I practically had to beg Nick, the owner of Mechanic Masters to take my daughter's 2008 Buick…read moreLaCrosse in to check several things that I had been told was wrong with it. He kept putting me off, saying he was 2 weeks behind. Finally he agreed to let me bring it on May 1, 2023. I called that morning and he wasn't in until 9 am. He called me back & said he was running behind could I wait till Wednesday & bring it. I did. Never heard a work so 5/19/23 I called to get status. His 'story' was he couldn't get parts, they were on backorder. Only parts needed were Power steering pump lines that were rotted and leaking and a transmission seal. I told him there are Internet websites where you can order parts. He says "yeah I know but they're on back order" (??). He was lying to me. I can tell when somebody is not being honest with me. So I had to go June 5th to get registration from glove box so I could send in the tax & license renewal. He still hadn't touched it. The glove box was messed up, not opening/closing right and covered in greasy hand/finger prints. I told him we really needed the car as both of us were sick and had so many appointments. He said the parts may be there on Wednesday. Surprisingly, he called me on Tues and said we could pick up the car. I went over the several things he had said was wrong and he said he had fixed all them. I picked the car up & he only charged $120. I asked him about the Glove Box not working right,, to which he replied " I don't know anything about the glove box, I was under the hood. The receipt he printed out said "repair transmission seal"...that's all. Got home and daughter noticed some serious scratches on the hood that was not there when we took it in. The entire time I worked with him on this car -over a month- he was rude, had an attitude and treated me like trash. It's like my money wasn't as good as somebody elses. I will never use him again and will tell everybody I know about his shoddy work and pissy attitude. He needs to hire somebody with a personality to manage his business and he needs to keep his head under somebody else's hood.

I've been using B&W off and on for maybe 15 years. A reliable multi-generational repair business.read more

I want to write about how, after 2 1/2 years and 6 mechanics later, B&W Automotive Repair, located…read moreat 228 Gold Rush Road, Lexington, KY, was finally able to solve the problem with my older 2003 Chevy Astro Van. The Mass Air Flow Code had been on since I bought the van 2 1/2 years ago. After countless visits and numerous parts replacements by other auto repair shops, the team at B&W Automotive Repair meticulously diagnosed the issue, discovering a wiring problem with the mass air flow sensor that had eluded previous mechanics. B&W's persistence not only restored my van's performance but also gave me newfound confidence in its reliability. Now, I can finally enjoy driving and road-tripping without worrying about it unexpectedly breaking down. Thanks to B&W Automotive Repair, my Chevy Astro Van runs smoother than ever, and I feel grateful for their expertise and dedication. And above all, they charged a reasonable price to find the problem. Thanks Angie Clemons

I have had issues with them in the past. They are not good at communicating with the vehicle owner…read moreto begin with but after this last situation with them contacting my mom who also takes her vehicle there before me. The situation is this I live in my van with my dog and am an equipment mechanic and welder and I took it to them because I don't have time to continue to works on my van. With my job and lifestyle involving being in the dirt, sand and grease my van isn't the cleanest but they are claiming it is a health hazard based on that. They contacted my mom before contacting me because they thought it was an awkward conversation causing family problem. I got my van back with issues it use never had before. Do not use this shop! Stay far away!

100,000 vehicle check up of 2013 Toyota RAV4. Excellent…read morecustomer service Interesting to talk to and understand.

I have to state that the guy named Wes definitely has integrity. I asked about the theft that was…read moredone to my vehicle, glove compartment opened and a statuette stolen. Thing is, he asked all the techs and the cleaning guy (of which they have one who does all cars) and even had his manager look at a front entrance camera shooting over my vehicle on Friday evening. I did get a call back immediately this morning stating that there was no one inside my car when I came to pick it up. The things that were hit on was that the car is intermittently taken out of the garage when fixed (not always kept in the garage fully at night, only when worked on) and the cars are kept behind a fence. I wish they could pursue this further on all days my car was there from last Wednesday morning to Friday evening (not just Friday evening). This leaves a lot of room of where someone could have jumped a fence and taken something. Even if Fortune has people sign liability waivers, I feel that they could have done a little bit more investigation (no one is suing and no one is asking for compensation, just using their tools to help find evidence and that is not a liability); however, I may take it in my own hands to see what I can do. I thank Wes for all that he has done, I thank the manager, and I thank the staff.

I took my Jeep here years ago for minor back bumper repair. They ended up keeping it longer than…read moreexpected, which I didn't care because my insurance company had provided me with a rental car anyways. But still, I thought that was a ridiculously long time that they had it. The first time that I went in to pick it up, some of the damage was still visible, so they kept it even longer. Seriously, like they are missed part of it, even though the damage was contained to the one area. About two years ago my husband took his Jeep and the same thing, shoty work, they never did get it to his satisfaction. I will admit that he's the pickiest man on earth though. Because it's convenient to my house and work and I thought I'd give it one more shot. I took another car in, just for an estimate. The same guy was working who assisted my husband two years ago. He done this estimate too, so it's not changed over the years. Anyways, this time the damage was to the fender and hood area and the dude didn't even pop the hood. Now, I'm no car expert and don't claim to be, but it doesn't take a genius to know that should've been done. In all fairness, we didn't know how to get the hood up. Neither did the next place, but he went in and apparently googled it, came out and popped the hood and gave a proper estimate... the guy at Meadowthorpe Auto Body. Needless to say Fortune didn't get a third chance with me.

These guys are just the best! They take great care of my Porsche Boxster! Make an appointment as…read moreyou won't be disappointed.

Great customer service and timeliness! They were able to give me a realistic timeline and cost of…read morerepair shortly after looking at my vehicle. I will be back for any future repair needs.

You get what you pay for and here it is quality workmanship. If you want your ride fixed right,…read morethen this is the place. They will help you with your insurance company. They may not be the cheapest but their work will be flawless.

Recently got rear ended. I tried several other shops and all of them had over a month wait time…read more I had never heard of the Lab Auto Body. I gave them a call and got an appointment within 14 days. Not only did they do a GREAT JOB, they also did a couple of things that they didn't have to do. For Example: Told me about a headlight that was making noise when on "high beam", (Dealer Problem) My wheels were not "Torqued" to specifications, as a matter of fact, they were 90 pounds off. Anyway, I was extremely pleased how the car looked when I picked it up. These guys are customer orientated, and the job they do, you will never use another body shop for repairs, ever again. THANKS AGAIN LAB AUTO BODY! JIM C.

This shop was a blessing on a recent trip to Lexington. I was in town for a convention and…read morenaturally my truck began acting up. I called the shop and Mike said to bring it over even though they were swamped with work. They looked over my truck and determined it was an AC compressor belt that was binding up. They fixed the problem and sent me on my way with peace of mind. I highly recommend this shop if you have automotive needs in the Lexington area.

I have been their customer for 2.5 years now and I have never walked out with a bad experience. My…read morefirst time was for independent inspection of my car prior to purchasing it and their great service was what kept me coming back . As a first-time car owner, I always have questions about the maintenance timeline, so I really appreciate that the owner is easy to communicate with and he is ready to help and answer my questions. On top of all, I like that I am within a walking distance to my work on UK campus after I drop off my car.. One thing I found very helpful was to call them 1-2 days before bringing in my car , as they can get pretty busy during certain times of the year. In most cases though, 1-day notice is enough.. This is definitely a great place for your car..