friendly service every time. good variety in stock. I enjoy shopping your sales. bill zread more

They have a good selection of pet products, some you probably wouldn't find at the other larger…read morechain stores but, the prices are higher. The staff are pleasant and helpful. The low point for us is their pet washing facilities. The water nozzles are extremely hord to manipulate, the water sprays everywhere because some of the fittings at the wall leak badly, very limited supplies to comb, clean ears and such. They have recently started rationing drying towels and frankly if they didn't offer small, threadbare ones people wouldn't be forced to use more of them. Don't see a return trip there.

Adam worked hard for me to get prefabricated outdoor enclosure for my Hermann tortoise. He as He…read morealso has provided me substrate and hides at reasonable price. I have been very happy with his service! Mike C

Always super helpful and nice. Good pricing and has great crickets if you have a reptile.read more

What can't I say about Sean?! The guy is amazing. When we come in with Greta & George his face…read morelights up with that huge smile of his. He knows my husband & i, as well as the dogs by name. He knows all the products, even some they don't carry & gives us his personal opinion. His knowledge is crazy good! Dear Tomlinson's corporate, please don't move him anywhere. He is truly the best staff member you've ever had at this store. All your staff are crazy good, but Sean tops the list. Let's see how big we can get his head with the great reviews! He deserves it. Sean, thank you for being you & caring so much. We appreciate you more than you know!!! Stan & Steve.

Love this local pet supply store! Everyone is so friendly and they are always hosting rescue cats…read moreand dogs for adoption events. For Christmas they are taking donations for local shelters and having their Pound for Pound Challenge to help local rescues with food all year long. Last year they donated 175,000 pounds to local rescues. They are such a great local business. They have great selection of cat food! Fun cat trees and beds! Go check them out!

Didn't receive my order and the phone number listed isn't any good…read more If I could go lower than a 1 star I would.

While I enjoy the nostalgia of seeing puppies in the window while window shopping I do not believe…read morethis is the most ethically sound place of business. Breeding animals to keep them in small enclosures to sell for thousands of dollars while there are thousands of animals in shelters.

We arrived at 9:47 AM for our 10:00 AM grooming appointment and waited approximately 15 additional…read moreminutes past the scheduled start time before the groomer, Rachel, arrived. Upon arrival, I asked whether any accommodation could be offered due to the delay. The response I received felt dismissive and the interaction quickly became unprofessional. Rachel initially stated that being late was not a significant issue because her shift had just started and she was coming from Georgetown. Later, a different explanation involving traffic was provided. The inconsistent communication and tone made the situation frustrating and uncomfortable. While waiting, my puppy had still not been checked in, so I contacted the salon's customer service line to ask about my grooming package. Management listened to my concerns, apologized for the experience, and offered discounts as well as complimentary grooming services to help resolve the issue. I appreciated their efforts to address the situation professionally. Unfortunately, Rachel did not apologize for the delay or proceed with my puppy's grooming appointment. As a result, management advised me to submit formal feedback regarding the experience. My concern is not that delays occasionally happen, but rather how the situation was handled. Clear communication, professionalism, and respectful customer service are important, and I hope this feedback helps improve future customer experiences.

This is a standard PetSmart, so it was an easy way to find most of what I needed. There was one…read morething's location I was unclear about, so I asked an employee I saw and she easily directed me. I grabbed what I needed and then walked around. I did some price matching of my cat food and was disappointed that a brand name food for would more expensive here. With this economy, don't they think that even die-hard PetSmart customers are probably price checking? At that point, I stopped looking at other things I regularly use for my cat. I did enjoy the reptile, fish, birds, and furry mammal sections. Who wouldn't enjoy looking at that? Of course, it wasn't what I needed and didn't tempt me enough to buy one. (I don't need my cat stalking another animal looking for a tasty treat!) So, PetSmart has a good selection of items, and the live creatures are interesting to see. However, I don't encourage you to do major pet shopping here without price matching. I'm pretty sure you can get better prices at HEB or Walmart (for the EXACT same items!).

So, this place has really high reviews and it absolutely deserves them…read more The selection is stunning. The care they provide for the fish, plants, and the overall organization and layout of the store is glorious. It is the kind of store you could find yourself popping into just to kill a little time, because it's lovely and the vibes are so nice. If you're an aquarist that dies a little inside everytime you see a betta being kept in someone's decorative antique thimble? Rest assured that their bettas are not kept in cups, but in lovely little temporary tank homes, that are all clean and well maintained. I didn't see a single betta that didn't pass the "curious, clear eyed, symmetrical, glide and dart" test. I also heard them teaching a couple about nitrogen cycling, tanks size, and letting them know that they really wouldn't advise buying their betta today. Though if you have the cash to burn they do have pre-cycled tanks ready for purchase. I've been here twice now. Once to get all the gear for my tank and fishless cycle, and then back about a month later to pick up my first betta, Mr. Pants. I'll be going back this weekend for a nerite snail, and the weekend after that for a couple of skrimps provided our betta accepts the snail w/o a fuss. So with all this glowing review, why only four stars and not five? Well, the service could me a smidge better. The lad that helped us on our first visit seemed like he really knew what he was doing, but was super awkward and really hard to talk to. We made it pretty clear that we were totally new to aquarium keeping, had nothing, and needed a full setup, but he left out several things we ended up finding out we needed. The most important of which was a water testing kit, which seems like the first thing that might come to mind if someone is buying all the stuff to do a fishless cycle? The guy that helped us out on our second visit was friendlier and easier to talk to, but did kind of seem like he was in a rush and helping us was a bit of a hassle, even though it was a Tuesday afternoon and there were like four people in the shop. I would normally grant space for a busy, popular store being perhaps understaffed, or overworked, but both times we went there were at least four employees on the floor, it was just that only one of them seemed to actually be there to assist customers. Anyway, none of that is enough to keep me from going back, obviously, but just know that you need to do your own research about what you need before going in, and be willing to overlook some less than stellar service. A small price to pay for access to their incredible and well kept stock.

Looking for a new filter for my small fish pond. The staff was very helpful and found me the…read moreperfect option for my budget. So many cool plants and fish in here!

Great selection of reptiles i love this place and its family owned too!…read more You can immediately tell they put a-lot of work into making sure that the reptiles are in the best conditions.

This was a fun experience. It's a pet shop with mostly exotic snakes, lizards, frogs, geckos, and…read moremore. They have a couple of birds too. We explored all of the tanks learning about some creatures I'd never even heard of before. The shop is extremely clean and spacious. The staff are very knowledgeable and friendly. I think if these are the types of pets for you, it's a really sound place to make a purchase. In addition, they sell food and accessories as any typical pet store would. The critters seemed happy and thriving.

My child and I like coming here to look at all the different fish and birds they have.. call it a…read moremini zoocation trip lol. This trip was to pickup an online order - a BOPIS! I love how convenient it is to do that. When I arrived, something was not syncing with their online scanning system and the in-store petco system - I told them I was picking up 2 items, but I DID have previous orders alongside that one.. one was canceled the other shipped to home etcetc... THIS petco system did not show my previous order was canceled and the staff retrieved my canceled items from their BOPIS area.. they were so kind and helpful. They also host several adoption groups some weekends so if youre looking for a new furrrrrrrrend (ahahah swe what I did there) this is the place. Definitely coming back for more food refills for my pups and BOPIS orders!!

Very nice and helpful…read more Charlie got her nails did and the nice ladies there did a great job Friendly lady assisted with picking out a new muzzle Cash out lady was kind as well Spacious and clean We definitely enjoyed our visit and will be back again

Oh goodness! I got your treats at Sleigh Bell Lane today and I got in trouble for not buying TEN…read morebags!! Moosie and Bullet LOVED them! So far, they've only had the samples you gave me but they can't wait to tear into the whole bag. Moosie is a diva and VERY VERY picky but she didn't hesitate with your jerky at all. You've got new fans!

If I could give 500 stars, I would! We actually ran into Mandy, the owner, out in the wild and she…read more dry kindly offer our three pups free samples. One of our girls is typically pretty stand-offish with strangers so the fact that she ran over and happily snatched a treat from Mandy was intriguing, and the next thing you know we were placing an order online. Mandy is so sweet and personable and really puts her heart into her business. She sent photos of her and Tooter, her pup, making the batter for our order and I thought that was just the coolest thing. For now she is hand-delivering to our house. She is always punctual and communicates well about what time she will be there. The treats are packaged beautifully and clearly marked regarding what needs refrigeration. Our pups have enthusiastically SCARFED everything they have tried from Mandy (and I do believe they've tried them all!) but their favorites seem to be the turkey jerky, the waffles and the Tooter treats. They still go mad for the muffins, but the jerky sure puts a little more pep in their step I love that they get so excited about the treats, I love that we know exactly what the treats are *really* made of, and I love having the chance to shop local. I wish I had a photo of the treats in the packaging to share but I left town for one night last week and my husband went rogue and fed them every. Last. Treat. (There we're three boxes He's definitely "good cop!") I believe that LDB is for anyone and everyone with a dog -- you and your furry friends will not be disappointed.

How refreshing, Wesley is a delight to work with during check-in this Sunday morning, 19 May 2024…read more He was polite, professional and very personable. "Socks" and I salute his efficiency and patience guiding us thru the entire process. "A teacher is like a candle...it consumes itself lighting the way for others." Charles F. Surman, III, Major, USAF (retired) "Whatever you are, be a good one." "Be yourself; everyone else is already taken." (Oscar Wilde) csurman1@hotmail.com

I would totally skip this establishment. They run through different groomers regularly and you…read morenever seem to have the same person for your dog. You will ask for the full package, but they will skip things like cleaning ears and trimming nails. But they will definitely charge you for it. Then they're completely rude when you call and ask about the lack of service. It's just another big box corporate chain that doesn't care about customers.