I am upset and disappointed with how rudely my son and I were treated by the front desk receptionist! Dr Jones has been both my dentist and my son's before he want into the military 10 yrs ago and I was always very happy both with Dr Jones and all the staff up until now. I have even left positive reviews in the past. It has been a while since I have been there, but I never expected to feel like I didn't want to go back. My son who has recently moved back home and suffers from PTSD, anxiety and some other issues related to his time overseas needed emergency care. His pain was so severe and issues extensive that he couldn't sleep and pulled out a crown that was falling off with plyers so he couldn't wait for an appt at Liberty. As a result, he went somewhere else to have a tooth pulled. When the pain, which never subsided, began increasing I called and set up an appt at Liberty. When we arrived (this was during COVID precautions) I was not allowed into the building despite having a mask and no one else in the waiting area. I was fine with that but thought once he was called I would be allowed back with him. He wanted me there, I was paying the bill that insurance wouldn't cover and he struggled to remember important information. Being that his issues were extensive I wanted to make sure I knew exactly what they were and what the game plan was going to be. The front desk lady refused to let me in to even discuss getting his x-rays from the previous dentist. I asked about having those x-rays sent over when I made the appt but was told to wait until his appointment. She was extremely rude and when I requested to go back with him she told me that, "he's an adult" in a condensending manner. I said yes, but he would like me to come back due to the extended nature of his issues and since I was paying I also wanted to know what the plan was before they did anything. She refused to let me in or speak with anyone else. When the tech called him he had her come out and speak with me and the front desk lady followed her. We continued to have the discussion about me coming back with the receptionists' continued rude input. It seemed to me that the tech felt uncomfortable about the situation and she agreed to come out after the dentist looked at him to let me know what was going on. When she returned she insisted that they couldn't do anything without x-rays. We went back and forth about the x-rays because I wanted them to request them before his appt but was specifically told to wait. Then they refused to request them from the other dentist. When I called that dentist they said that Liberty had to request them for them to be sent over so they finally called. We were told that they had to fax the request and the other dentist told them it could take up to a week so they couldn't do anything until they received them. I asked if they explained that he was in the chair now and needed them ASAP given his situation and they just repeated what they just told me and said they were going to reschedule him for Thurs, which was 2 days out. They told us that his pain was probably from him grinding his teeth at night and needing a bite guard, despite him loosing several fillings and crowns, broken pieces of teeth coming out when he ate and recently having a tooth pulled!! I was confused about that and the next appt being 2 days out since they just told me it could take a week to get his x-rays. No one could give me a straight answer on how that was going to work if they had not received the xrays in time. After going in circles about the appt and this theory of his pain coming from grinding his teeth and needing a bite guard we took the appt and drove straight over to the other dentist office. I went in, told them we needed the x-rays sent as soon as possible. The girl looked on the fax, pulled the form off and told me they would send the x-rays right now. When my son returned 2 teeth were filled but he could not tell me if there was a plan for anything else. Today, just two weeks from his last appt, my son was trying to remove pieces of a tooth that were stuck between two other teeth and I have no idea where he should go! All I know is I don't want to deal with the staff at Liberty again, especially the rude woman at the front desk! read more

Went in for a cleaning, which included a brief oral exam (x-rays and photos). They made sure I was comfortable at all times, were entirely gentle in their work, and laid back and friendly while still totally professional. Despite the fact that this is out-of-network for me, and therefore a little more expensive than an in-network provider would be, I will definitely be going back. I wouldn't say that my previous dentists were particularly bad, but I will say that these guys are far superior to any other provider I've had in the past 28 years. Their tech. is great (they informed me that their x-ray camera emits about 70% less radiation than many other kinds), and x-rays and photos are displayed on a tv screen up on the wall in front of you so you can see exactly what they are seeing. They kept me 'in the loop', explaining what they were looking for and how my teeth compared on average. No other dentist ever bothered to really tell me what they were doing--it was just photos, scrape, co-pay please--so I really appreciated it. They also touched up a crown with no problem. I almost forgot!! When I mentioned to the dentist that I was getting married, and that we were planning to rent a cabin for a week somewhere in the Blue Ridge or Smokey Mtns. for our honeymoon, she gave me the name of a cabin-rental business in the Smokeys, the owners of which she knows personally. How often do you go to the dentist and get assistance planning your honeymoon!?! Since me and my fiancee are relatively new to the area, we both felt like this was just a wonderful gesture. Good people, good work, 'nuff said. Shout out to Katie and Dr. J! read more

Liberty Dental is one of the two best dentist offices I have ever been to in 40 plus years. Perhaps the very best. All dental work has been far superior to work done by any other dentist I have visited in Bloomington over the last 8 plus years. I have been seen mostly by Dr Jastremski - his work is first class, rapid, and rework free. A crown recently installed required virtually no adjustment - best first try fit for a crown I have ever experienced. He is the best dentist I have ever had for administering anesthetic. Margie, their insurance specialist, is AMAZING - a virtuoso who knows the insurance business through and through and gets claims through - a real service to take this hassle off my mind. Her insights on insurance - including answering questions on relative plusses and minuses of different insurance providers is invaluable. Their staff is highly competent and well trained. Kim and Carla both stood out in my visit today as well as very skilled and get the job done professionals. As a reservist, I have to get military forms filled out to document my deployment dental readiness - they prep'd and processed these docs without any difficulty or delay. I am getting ready to deploy again - they helped me get this pre deployment requirement attended to. Better - far better - than military dentist offices I have dealt with truth be told. Exceptional, high quality work, real service, friendly, prices reasonable - what else can you ask for? read more

Best Dental Experience in Bloomington - Hands Down After visiting multiple dental offices in town, I can confidently say this has been the best experience by far. From the technology they use to the way they care for their patients, everything feels modern, thoughtful, and high-quality. They clearly prioritize staying up to date with the latest technology and best practices, which gives me so much confidence in the care I'm receiving. The work they do is thorough and professional, and I've had zero issues since becoming a patient here -- which is saying a lot considering I've had some horrible experiences at other offices in Bloomington. The environment itself is welcoming and calming, with an open layout and peaceful pictures that immediately put you at ease. The assistants are always friendly and explain everything clearly so you know exactly what's happening. They truly go above and beyond to make you comfortable -- offering water, chapstick, blankets, and anything else you might need. It makes such a difference. I've been seeing Dr. Rothrock for over two years now, and he is kind, gentle, and incredibly thorough. I never feel rushed, and I always feel heard and well cared for. If you're looking for a general dentist in Bloomington, I would recommend this office over any other practice in town. So grateful to have finally found a dental team I trus read more

I have spent a lot of time in dentist chairs and know good or bad service! After losing the dentist that me and my children had gone to for long time and trusted I was super scared about going to another dentist. Liberty Family Dentistry has been my third try with a new dentist since then. When I first entered the office it felt peaceful and calm. The lady at the front desk was wonderful and very kind. The dental hygienist called me back and we filled out all of my information online which was quick and easy. She walked me through the office giving me a tour of the place and what was going on. She began by asking me what I needed and then began to clean my teeth. I could hear laughter and cheerful talking throughout the office. That was a great sign to me that there are happy people working for a great place. I loved it. Dr. Jones came in to visit and asked questions. Very nice person. I will have no worries what so ever when my 13 year old daughter goes in for her cleaning later this month. I can wait in the waiting room and know she is being handled with care. Over all, from walking in to walking out, ALL of the staff was wonderful. Which is what I have been in search of since losing my dentist almost 4 years ago. Thank you Liberty Family Dentistry for all you do! Awesome. read more

Wonderful!! I don't think there is enough words to describe how satisfied I am with Dr Jones and his team. I was recommended to Liberty Family Dentistry last year by a coworker. From the first time I stepped in the door until now I have gotten nothing but consistent personal treatment from the receptionist on up. They have a lovely waiting area that is instantly welcoming and the dental rooms are clean, comforting and open with large, bright windows. The dental team is warm and inviting and takes the time to personally get to know you and your needs. They talk with you step by step and never do anything without you being fully informed, from the procedure to the cost and how much your insurance will accept and pay. I have had several procedures which include fighting Periodontal Disease and several crowns. It has all been pain free to include the initial numbing shots. There recommendations have been right on and the work has been exemplary. Thanks to Liberty Family Dentistry I will not have to have false teeth and I live with no pain any longer. Also, they remind you of how customer service is supposed to be. They will be my lifelong dentist and I highly recommend them to everyone. Kim Coffey read more

I've been going to Liberty Family Dentistry for 7+ years. Both the hygienists and dentists are very friendly and always make you feel comfortable. It is clear that they care about your dental health, and they are always more than willing to answer questions and share information about anything dental-health wise you might be curious or concerned about. One other thing that's nice is I finally have a dentist around my own age for the first time! I usually see Dr. Rothrock. There are 4 dentists total at the practice and I've also seen Dr. Jastremsky, who I liked too. The office itself is also very nice; a very pretty space with water, coffee and tea available while you wait. Though I suspect these are more for people accompanying someone to a visit, because you never have to wait long. You can also see outdoors from most of the patient rooms - they keep the blinds up just a little so that you can see the grass and landscaping, which helps keep the experience relaxed too. I've only needed dental work once, and when I did I got to pick out a movie to watch while they did everything, which was a really nice way to keep my attention off the dental work! read more

I had heard nothing short of amazing reviews about Liberty Family Dentistry from coworkers, family and friends. From the time I walked in to the time I left everything was immaculate. It looks like someone actually cleans with a toothbrush in every nook and cranny. I also felt comfortable immediately. The awesome waiting room was a bonus. Erin was my hygienist and was fabulous. She guided me through everything with ease (love the electronic charts). We had some hiccups with the x-rays, but she figured out a way to do other things on me while we were waiting for the machine to warm up! We were laughing almost the entire appointment. Dr. Rothrock was efficient and thorough (there really wasn't anything interesting in my mouth so I spent a few minutes with him at most, but was impressed nonetheless). I've never been in a dentist or doctors office and thought "that was impressive" upon leaving until Liberty. I usually expect to spend 3 or 4 hours, half that time just waiting, leaving frustrated and exhausted. The entire team at Liberty was the complete opposite, they're very professional, happy and efficient! read more

Liberty Family Dentistry is an extraordinary dental facility. Without exception, the staff are friendly, kind and compassionate. Carolyn, in reception, is always warm and hospitable. I never have to wait for appointments, and I have been a patient there for nearly 10 years. Dr. Rothrock and his assistant Amy are so kind and attentive to a patient's comfort.. They explain clearly all information and give a patient options. They have made me feel as though they value my input into my care plan. I trust Dr. Rothrock's judgment implicitly. Ashley, in billing, is most helpful. Her friendly smile and personable manner make even checking out a pleasant experience. Most importantly, the philosophy of Liberty Family Dentistry seems to me about providing the best possible care to patients. Unlike some other dental practices, I don't sense that Liberty recommends unnecessary treatment to increase profit. Without reservation, I highly recommend Dr. Rothrock and all the kind staff at Liberty Family Dentistry. read more

I read other reviews and was really blown away by Sudipta R.'s comments about being overcharged. I, personally need the more comprehensive cleaning more often than most . I have no problem whatsoever with the pricing because my teeth and gums did not get in this condition overnight or by themselves. I helped this on by not flossing, going regularly for cleaning and checkups, and not brushing correctly. I am the only one in our family that has this problem. Also, everyone else just pays normal amount. Further, I am so happy that they found this issue and have saved my teeth and gums....So....you really do get what you pay for. I have had care from each of the doctors and a lot of interaction with the other staff. They are all so friendly and answer anything that concerns me regarding visits. I have recommended them to all of my friends and family because I know that this office is the best. now as to the music.....hmmm I'm gonna have to say that I really prefer Dr. Pritchard's music. read more

If you are looking for a dentist in Bloomington, look no further than Liberty Family Dentistry. I have only lived here for slightly over 2 years. After being sadly disappointed by the first dentist I tried, I asked my son where he goes. He said, "Mom, everyone goes to Liberty Family Dentistry." He was right. Their customer service and patient satisfaction standard is clearly a cut above the rest. I have only seen Dr. Gavin Rothrock, but my husband has seen other dentists there, and he is highly satisfied as I am. I recently had a problem at Liberty, and it was clear that they were willing to do whatever it took to satisfy my needs. Everyone from the front desk people, the hygienists, the dental assistants, and the dentists have been nothing but kind, compassionate, thorough, and accommodating. Look no longer; Liberty Family Dentistry is where you want to go for your dental needs. After 32 years with the same dentist, I can tell you now, that I didn't know what I was missing. read more

My wife and I have been going to Liberty Family Dentistry for a few years now and have had nothing but the best to say about our visits. I was in the Military and a military brat for majority of my life so am never sure about going to dentist for any reason. I have had my ups and downs with various cleanings and teeth fixing. All the dentists in this facility are professional and take care of you as a patient not just a paycheck. I have had a crown put in, teeth cleaned regularly every 6 months. There equipment for x-rays and such are state of the art. No waiting to see your results. They are there on the screen right after they take the picture. I enjoy my visits because of the I know I am being taken care of. Also they open early and stay open late. The front office receptionists are very welcoming. Billing group is respectful and works with you and your insurance company very well. I recommend anyone to Liberty Family Dentistry Practice. read more

Liberty Family Dentistry is one of the best Dentist offices I have ever been too and I have been going to the dentist all my life! The service is really great, the assistants are really gentle with my mouth, and they care enough to get to know me every time I come. The doctor is really cool and really knows his stuff! The ladies and doctors are always smiling, they always have great attitudes, and they provide free water, coffee, and hot chocolate! The building itself is the best office I have ever stepped foot in, the bathrooms are very nice and clean, and they always have up to date magazines and a racing video game that I can spend all day on until my appointment starts. Overall, Liberty Family Dentistry is the best office in town to get any kind of work done on your teeth! They work with your insurance, and I never feel like they just want my money. They generally care about my dental health and well being. read more

I have been with Liberty for around 17 years now so I have used many of their services over the years. They have the best staff; always kind, gentle and fun to talk to (when I don't have my mouth propped open that is). About 7 years ago I decided to get Invisalign and they did an amazing job! With Invisalign you have to go in frequently so I spent a lot of time there. Their staff and doctors were so patient for putting up with me and my non-stop questions and demands. Going with Invisalign was one of the best things I ever did and I am beyond happy with the results. I am not the best when it comes to having to get a shot so when they had to numb me once I of course panicked. I have to admit though I barely felt it, the hygienist I gave the death grip to probably hurt more than I did. The doctors and staff really are the best there. I definitely plan on being a forever patient with them! read more

I am thrilled with this dental office. The staff could not be nicer and they all seem very committed to patient care and comfort. The fees are reasonable and much of the work is done in-house -- making crowns, for example, which means you can get your procedures done more quickly. The office is so nice; visiting here feels like you are going to a spa. From the moment you enter you feel like "you are in good hands." I have told so many friends about this office and every one of them who has started here has agreed, this is a good place. My dentist is Dr. Jastremski but I have heard positive reports about the other docs as well. Despite careful care, I have dental drama. It can be very stressful as it is expensive and no one "loves" going for major dental work. The staff at Liberty reduces the stress as much as possible and that really reduces anxiety. read more

Liberty Dental is by far and away the best dental care I've had in years. When searching for a Dentist after relocation to Bloomington; I found them to be a quality, friendly, and highly competent group of dentists and have been 100% pleased with the awesome care I've received from them. They go way out of their way to make sure you are comfortable, knowledgeable about procedures needed, and ask your permission to lower you in the chair, and explain what they are about to do. The receptionists are polite, thorough, and also make a huge effort to make sure your experience is a pleasant one. I honestly can't say enough good about this Liberty Dentistry group and hope to be a long term patient. My thanks and genuine appreciation to this quality group of people for what they bring to their field of dentistry. read more

I've been using Kelly Jastremski for nearly 20 years now - he was a pony-tailed doc right out of school when I started - and have watched them grow into a large, incredibly professional practice. That said, Kelly and staff - including some new docs (I just used Dr. Rothrock this week) - have never lost the kind of personal touch that makes it okay to go to the dentist. (Yes, I'm that guy . . . the guy who, at 53, still hates going to the dentist's office). I recommend them highly. In fact, I couldn't recommend them more highly. I've had routine work done (of course) and some non-routine work done. They've never disappointed me. (And, most importantly, they've never hurt me!) :-) PS: I have never, ever waited more than five minutes - if that - in the lobby. I don't know how they do that . . . . read more

Shortly after I moved to Bloomington in 1983 my family and I became patients of Liberty Family Dentistry (although it wasn't called that at the time). Back then it was just Dr. Pritchard and my children were very little (and the internet and on-line reviews weren't even available). Now my children are grown, and I have a grandson and we all still use this practice for our dental care. The team of dentists at Liberty Family Dentistry are all extremely caring and excellent at what they do. The hygienists are the best I've ever experienced. And the office staff are friendly and extremely helpful. I have had a lot of dental work done through the years and I wouldn't trust any other dental office with my care. Liberty Family Dentistry is the best there is in Bloomington. I highly recommend. read more

After being unsuccessful getting my dentures to stay in my mouth and working with a dentist for almost a year, Liberty Family Dentistry took care of me. A co-worker suggested I try them since I was very unhappy with the previous dentist. Dr. Rothrock takes the time to listen to you, evaluate the problem, and make suggestions on how to correct it. He doesn't do anything without approval from you. They are kind, patient, and professional! I wish I had gone to them the first time. If I could give them 10 stars, I would. They offer a flexible schedule! No matter if I am at work or in class, there is a time that always fits for me. Ashley always calls and reminds me of my appointments. I can't say enough about Liberty Family, I am just glad they are now MY FAMILY DENTISTRY! * * * Beth Pless read more