I have lived here for 3 years, but I didn't have any complaints until 11 months ago. From the moment my husband and I walked in the door of apt 506, it was a completely different story. There were some pieces of trash on the living room carpet, sticky residue on the kitchen floor, dried food that had been stuck onto the cupboards, and hair all over the baseboards and carpet. The toilets were gross and had obviously not been wiped up. Before we moved anything in, we let management know how gross it was and they sent a maintenance guy to help us clean. However, I was still cleaning up the hair and residue for at least a month after we moved in.
A couple months after we moved in, we got a noise complaint on our door. My husband and I were confused because we are both quiet people and our lifestyle hadn't changed at all since living in our last apartment and we heard no complaints about us there. When we spoke to the management, they told us our neighbor below us repeatedly heard a noise that sounded like stomping. They asked if we ever exercise in our apartment. We assured them we always used the gym downstairs. We were so confused about what it could be, but it was obvious the management believed it was us.
A few days later, we were met with a "Three Day Notice to Comply or Vacate" on our door. This further confused us because we were doing everything we could to cooperate. For a couple months, the complaints continued and we talked to the management to let them know we were doing our best to stay quiet, but they still believed it to be us. We suggested they have our appliances inspected to see if those could be an issue, but they dismissed the idea. With every complaint that came in, we were given no specific details that would even help us find out what was actually going on. We were finally told that our neighbor had claimed to have seen my husband through the window, jumping up and down. We were blow away by the fact that this claim was being taken seriously due to the fact that it is impossible for our downstairs neighbors to see through any of our windows, and my husband was still recovering from back surgery, so he was not doing any jumping, at any time.
After that, a few months went by with no complaints. We assumed this meant the issue had been resolved. When we started getting complaints again, we found out that our neighbor had moved, so this was a new resident. We again did everything we could to cooperate and help fix the issue. Our new neighbor would frequently bang on our floor, so this made it a lot easier to pinpoint exactly what was happening when they were hearing noise. This further confirmed that it didn't matter what we did; there would always be noise and complaints about us.
We spent seven months afraid to live in our apartment because we were constantly receiving complaints and being asked to bend over backwards. For months, I have been plagued with anxiety every time I was to take a shower, vacuum, or even do our laundry. My husband literally tip-toes around the apartment. We've had friends and family visit, and they have been appalled by the low threshold of noise allowed before our neighbor starts banging on our floor. One time when they banged, everything happening was as follows: I was sitting on the ground folding laundry, my husband was ironing, and my parents were sitting on the couch. No notable noise.
This experience was so miserable for us that we realized the only way out was to buy out our lease, so that's what we did. We have been so frustrated and upset that we were willing to pay $3,000 just to get away from here. Prior to living in apt. 506, we loved it here, but living in this unit has been hell. I cannot in good conscience suggest that anyone live here. My husband and I are extremely disappointed with how this whole situation was handled. After having lived here for three years, proving ourselves to be responsible and courteous residents, we were not treated as such. read more