When catastrophe strikes and life gets in the way, you can rest assured that Liberty Mutual takes care of their customer far beyond the borders of the road!
I, personally, have had an auto and rental insurance policy with Liberty Mutual for a few years now. This company has a refreshing way of breathing life into their mission statement by way of daily customer service encounters (they are more than just transactions) that never fall short of outstanding. It is so easy, these days, saying what you want your company [mission] to represent but its another to 'live what you preach.' LM does just that.
I was nervous to pick up the phone and dial a customer service rep one night. Everyone has financial hardships but talking about them is embarrassing and difficult. I knew that Liberty Mutual could move my already-scheduled automatic withdrawal to a later date, allowing me to catch up on my finances, but I never thought the person who answered my call- Nicole- would be so warm and empathetic to my delicate personal crisis. I knew without a doubt- by her words and reassuring tone of voice- that she had been where I am before and... its okay.
I took time out of day, then, to ask for a specialist to come to the phone- Donna- so I could applaud Nicole's [and everyone else on Freehold's LB team!] professionalism and genuine courtesy.
I feel so comforted and taken care of! Who knew THAT'S what real customer service feels like?! ;)
Thank you: Team Freehold @ 303 West Main Street Suite 100
I'll be sure to refer everyone (as I have) to Liberty Mutual and look forward to their serving my current [and additional] needs for many years to come.
GLOBAL NOTE: Few of us take time to thank other people for great experiences...there are plenty of complaints and insults in the world- share the good stuff once in a while, too! You never know...it may go a long way for someone.
If you're interested to read more on their mission and vision, read on here:
http://www.libertymutualgroup.com/omapps/ContentServer?pagename=LMGroup/Views/LMG&ft=3&fid=1138356721249 read more