Shout out to Capital Tax Service for helping us tackle our business and personal tax returns…read more Consulting with Sandra was great, she provided a lot of information regarding starting a business and guided us in the right direction. Michael really stepped up in preparing our business and personal tax returns. He took the time to explain the different areas of our return to where we can understand all those numbers. Dealing with them was a breeze. Overall, we had a great experience and the cost for there professional service is very affordable. Will continue to do business with them, and I advise that everyone should too.

Horrible experience using Capital Tax Service to complete my 2022 tax return. Details below but in…read moresummary: * Sloppy work with many mistakes on their part from confusing me for a different John and sending outdated intake forms to having 2 major errors (that I discovered) on the tax return once it was finally completed. * Awful communication, I had to reach out each time to get any information. * Poor planning and communication on their part which required an extension to be filed the day taxes were due. My wife and I were very disappointed with our experience using Capital Tax Service. This was a shock because of the numerous great reviews online, however what happened for us was far from that. Starting out, we reached out to schedule a free phone consult. We were sent an email to set it up and Sandra replied saying that our free half hour consult had been used up. Future consults are $150 per hour with a minimum $150 fee paid at the beginning of the consult. She said, this situation had become increasingly complicated therefore additional tax research will be required. We had not had our consult yet, so we were confused and asked her to clarify. Sandra apologized as she confused me with another person. First red flag! We took this as an honest mistake and decided to move forward. Looking back, that was the kind of attention to detail (or lack thereof) we could expect from the entire experience. The next issue was we were sent old forms labeled 2021. I let Colleen know and she apologized saying the 2022 forms were still being finished. Sending incorrect forms was another example of their lack of attention to detail. After we sent in all of our tax documents on 3/18, we were not told they needed an additional info until 2.5 weeks later. We sent that over right away and then silence. We were not updated on the status of our taxes, and had to reach out ourselves as we were close to the filing deadline. We contacted Nikki on 4/12 and were told they would let us know when the documents were complete and ready to review. Then again... nothing. On 4/17 I reached out again because I hadn't heard anything and taxes were due the next day. This caused a lot of stress being so close to the deadline. We were then told that they were still working on our return and we would be followed up with tomorrow. On the day taxes were due, 4/18, we again heard nothing. At 2:51 pm I sent an email and by 4:50 pm there was no response. I then called to speak with Sandra. She told me Nikki was working on our case, but was too complicated, so handed it back to Sandra. I was never made aware of this. She told me I'd have to file an extension. On 4/27 after no update, once again, I reached out and was told there was another form they needed me to complete. On 5/2, I received an email that my tax return was complete and ready for my review. First, this return never included my extension payment as Sandra forgot to communicate that to Nikki (so it was never handed over to Sandra, it was back to Nikki again?). I reviewed everything that night and found 2 major errors; incorrect child tax credit (they only listed a $500 credit when it was supposed to be $2,000) and an issue on my business return where my cost of goods was incorrectly added as gross income. On 5/3, I emailed them regarding the 2 issues that I found. They responded later that day apologizing for the mistakes and then sent me a new completed tax return. The result of these mistakes changed my tax burden by about $2,000, and I was the one to find them! Not only was this an awful experience, full of poor communication, delays, and mistakes but they ended up charging me 40% over the initial estimate to complete my taxes. Because of this experience, my wife and I would not recommend Capital Tax Service.

This year was the first time using H&R Block services to do my tax return and it was amazing. The…read moreprofessional service provided by Sook was quick and efficient. Normally, I dread filling my taxes but she made it incredible easy and even fun. I am so glad I changed from turbo tax to H&R Block!

Normally, I don't give anything five stars, but Kaylyn made the process simple. Her communication…read moreis excellent, and her site is incredibly user-friendly. Despite the fact that we were accustomed to handling our own taxes, this was our first time including a dependant and a rental. She went through everything in great detail and assured us of our options moving forward. Honestly! Use her, please.

Kaylyn was a great partner during this year's tax filing. I had a lot of questions about some…read morenew-to-me financial situations and she provided excellent guidance. Finding a tax advisor can be intimidating but she made me feel very comfortable through the whole process!

Failed to help me get back a wayward money transfer to American Express Serve. Not going back to…read morethem, again. Carl Baker

Update: increased our rating after we made a second appointment; they did not disappoint this time;…read moreHeather is amazing! Be patient if you have a more complicated return but they will get it done. And if you're a repeat customer they can catch things that make it that much faster and easier. The gold guarantee is worth it as well. I'm giving them a second star because they did a great job last year but we also came in after tax season was over. This time we had an appointment that we were a few minutes late for and because the one employee was serving another customer, we weren't even acknowledged. We waited 30 minutes before a second employee arrived and didn't acknowledge us either. We called another branch and they were available right away. I'm baffled that they only have one person available during tax season particularly if they have appointments scheduled. Perhaps they should close this branch and consolidate with another. I find it hard to believe they aren't upside down on profits.

Just wanted to say Debbie does a great job with our taxes. This business is not closed it is most…read moredefinitely open

I've seen Debbie for my taxes the last 3 years -I was referred to her by my parents who have seen…read moreher for many years.... I will always refer anyone to her because she is VERY SMART and can answer any question you have in a snap of a finger. She is extremely flexible and very helpful. She also has her office inside her house which is an adorable farm with lots of animals! Go see her!!

Stephanie and team always treats me like I'm their best customer. Stephanie is warm, personable,…read morehelpful, knowledgeable, available and prompt. She's supported by a fantastic team of staff that are likewise just as great to deal with. When I was dreading calling their office to change my mother-in-laws renters policy, Crystal had already pulled it up, and made the changes needed immediately. The service at this location is amazing. The best Insurance Agent and office I have ever dealt with, and one I'll stay with.

She is amazing! So friendly and full of knowledge. She started life insurance policies for my…read morehusband and me, started an umbrella policy, insured our wedding jewelry and manages my Roth IRA. Stephanie does an annual review for each policy holder and she makes it so easy; I'd be lost without her! She's not only our insurance agent, but our financial and retirement planning expert, and can even talk entertainment news too. She treats her customers like old friends, and remembers personal details about the family.

First impressions are everything to me and unfortunately I was quite unimpressed on my visit to…read morethis place. Walking into the office I was not greeted. The signage is not clear. I had to figure out who worked there by saying hi to almost everyone I came in contact with. Once I finally found someone associated with the business, she was exceptionally unwelcoming. I mentioned that I had a a 1 oclock appointment with Kathy. After some back and forth it turns out my appointment was with Ross, which was news to me. As I wait for Ross I am told that Ross has me down for the next day at 10.(unapologetically may I add) I dont even argue that my Confirmation text that Kathy sent to me clearly said that i was there at the scheduled time and date. Needless to say, I left and didnt return. Unorganized and rude.

Barrie is the BEST! If you are looking for the best tax person in King/Pierce county - Barrie is…read moreyour guy! I found Barrie thru my attorney 7 years ago and he saved me over $11,000.00!!! He is an EA (which means he is an enrolled agent - better than a CPA). Besides IMHO being the best tax preparer ever - he is a very cool guy! I could just hang out with him and talk travel and food all day! He's more than worth the drive and time to go to Fife for the money that you will save!

I had a somewhat unique tax situation with a late arriving 1099-MISC that made it impossible to…read morefinish my taxes in TurboTax. I decided that I needed some professional help and called Pennywise for an appointment. I have to say that Beth was just so kind and while we sat there, she did my taxes and was able to deal properly with the 1099-MISC! She is quite the professional and really nice. You can tell that she knows what she is doing which gives you a great level of trust. If you need some tax accounting advice or taxes done, Pennywise is the place to go in Gig Harbor!

Beth was super helpful and patient. She was very knowledgable and my husband and I were very happy…read morewith how she organized and finalized our taxes. We highly recommend her!