HORRENDOUS. From getting the runaround in getting a regular monthly prescription filled. To…read morefinally, after many many tries of calling them back and having to follow up for weeks (yes, seriously) to get a simple regular prescription filled...to be told its filled. ut now I can't get it. I specifically needed same day delivery, which they offer the service. I received a text that my rx is ready. I went online to schedule the same day delivery but there was no option for me to do that. They only left an option to pick it up myself from the store or get 5 to 6 day mail delivery. When I called then to ask about it, I get a flippant response that they have noting to do with their website and I can call the 1800 Walgreens # and talk to their IT department. There is more that occurred after this...I'll spare you. And this all started with me simply calling in to get a refill on my regular prescription. I was told by Leila that they are completely out of the medicine and have to order it. That it would take 1 to 2 business days to get it. I asked if they maybe have even 2 pills? Sh said, no completely out. About 4 to 5 days go by and nothing. I call and ask about it, Leila tells me that the company is out of the medicine, it is on back order and they don't know when it will be in stock. I asked why they didn't contact me to let me know. SO I can maybe try to get it from a different pharmacy. She said she doesn't know why. I called in the refill just a couple of days later and what do you know, it was filled. I called the pharmacy, Leila answered, I said I wanted to make sure it's actually the medicine that I normally get. Since she told me they are completely out and she doesn't know when it will be back in stock. She said, oh we must have found one, maybe it was out back. Umm, what?? Fats forward to now, and Not being able to actually get my medicine. Speaking both to Leila and Pervy...who was also rude and condescending...telling me that I need to call the Walgreens 1800 tel # and speak to their IT to see why the Walgreens website isn't giving me the option to schedule same day delivery. Then,,.she said "it's only you"..in a very condescending manner. And too me to maybe call Verizon to ask why Im not getting the text message that she said she is sending to my phone. Aaaghh, there's more. So, long story long...if you are not able to get yourself physically into the store to pick up your medicine. Well, it can be a HUGE problem for you. As they will leave you with no option to get your medicine. Except to tell you, to come into the store yourself to pick it up. After you have told them multiple time that you are not able to physically do that. Then tell you to call their Walgreens IT department because they, the Walgreens employees have nothing to do with the Walgreens website. And you, the patient, need to take care of and deal with trying to figure out why their company's website isn't functioning properly. Also, I told Pervy that online, it shows that my prescription shows as having been recently "cancelled" and maybe that's the problem? She said, don't look at that, we have your prescription filled. And here I am writing a review, after being beyond frustrated and disappointed...how humans, medical professionals treat (DON"T treat) the patients. And have such a dismissive flippant attitude about it. Still, don't have my medicine and no way of getting it, for a chronic disease.
