Mark is so kind and the work product is amazing!! We have used him a few times for both a quick…read moreclean and a super detail. The best part is he'll "detail" car seats which we can all admit are disgusting.

If you want to have a great experience in getting your vehicle detailed and have a great…read moreconversation, this is the place to go. Our first time here and we were treated like family. They had tremendous respect and care for our vehicle. They know what needs to be done and how to do it. We were in and out in 30 min. I can't do what they did to my car in the time they did it for the cost it was to have it completed.

THEIR washes ARE NOT fulfilled as advertised ..... I came in…read moreand purchased their $20 wash First run thru It did not clean the bugs off SO I talked to some HUGE ignorant guy/ working the entrance he declined letting me in for a Rewash ????? I told him thanks for his affirmation 00000000000000000000000000000 I definitely see where he is coming from

PLEASE READ - Important to you as a customer!!!! **If you…read morecomplain to them about service, they will cut you off. ** I truly wanted to give this business an opportunity, but they cannot seem to understand that we, as customers, just want help sometimes and want to receive good service for our money. That is all. However, the employees are not trained to work with the public. I recently went in as a subscription member and kept finding the same issue that the license plate is not being read at the gate. I kept having to pay again at the gate so I didn't hold everyone up behind me. Even when we are being told to "honk for service", no one shows up. I had asked one employee to explain why the gate then said that I maxed out my daily allowance which is only because once I was able to reverse and get into the other lane, did they open the original gate. As I began this discussion with a team member there, another employee jumped into the conversation and said it was my fault for moving into the other lane. I told him that I was already discussing this with the other gentleman and he rudely inserted himself. He was supposed to guide my car into the tire channel and instead he walked away like a child so I open my door and asked, "Are you going to guide me?", and he said no and walked into the office to just stand there. Instead, another employee came out to get me through the wash. I told him that I simply had to move since no one came out. He said that they can't hear from all the machine noise. Strangely, they have filed a police report for some reason which I don't get why since it was just a conversation on why the gate didn't come up and I had to get charged and me telling the person that interjected that I was not looking to speak to him since it was being handled already. There are so many car washes in the area that are happy to assist you with your onsite needs and this is absolutely not one of them. Give your money to someone that truly deserves it. You work hard for it. Sincerely, Disappointed customer.

This place is TRASH! Took 2 cars here on a span of 1 hr. 2nd car was half assed... Didn't even…read morebother wiping the seat down. Talked to one of the guys and he said it needs a mini detail. I took my finger, licked it and wiped it across the spot and it came off. Could've just grabbed a rag and wipe it off. Lazy and incompetent worker! Skip this place. $50 for a car wash, and yall can't even do it right.

I went here needing a hand wash on my car after bird pooping and my car sitting in hospital parking…read morefor 2 days. I don't mind paying n tipping someone to clean inside n out including my rubber mats n paying for spray coat wax. Of course there's a line day before Mother's day but ok. Place looks nice and clean. I think they share the spot with a pet boutique since it sounded like the pound w the dogs barking constantly. Go up pay $40 wash w mats + $5 Xtra for spray wax. (Remember bird poop) Wait maybe 15mins on hand wash which I find unusual but ok. Didn't see them put on spray wax and when I question it at the counter I'm told they do it before washing. Huh?!?!? In my mind you put wax on a dirty car? After getting my car back I'll never go back there. How do you miss the bird poop? Windows cleaned w dirty damp drying towels. No conditioner on my dash n doors. No cleaning of inside windows and a sloppy floor vacuum. My door jabs dirty along w driver foot rest. Paid for wax to have shiny car and it's dull. No compliment air freshner, my car smelled stale and still bird poop on it. BIG WASTE OF MONEY Worse than the automatic but I'm sure the bird poop wouldn't be there. I'd rather go to independant n wait 40min to have a "REAL" hand wash for the same price. $40 + $5 ceramic spray waxing + $5 tip total $50 n not happy. I have to either redo myself or pay again. Was thinking to have them do my yearly detail ... Oh hell to the NO!!!!!

I just had my car 62 year old antique sports car painted by Auto Expo in Libertyville. AMAZING…read morejob. It looks better than new. The price was right. Very professional work. There was some minor body work that needed to be done. They fixed it all. I can't say enough about the work. Just superb!!!

I'm frankly stunned at their reviews. I brought my car into dress, but I believe to be tree sap on…read moremy hood. As part of the #4 wash package, they remove 99%. I have never been more pleased with the overall car wash detailing, etc. in recent memory. I have been to several other full service "spa" facilities in Libertyville and they cannot compare to the quality and service I received at auto expo.

I can't recommend this place enough. The guys who work here are always so kind and helpful. The…read moremonthly membership pricing is so affordable; free strong vacuums and free compressed air to get all of the dust out from the hard to reach places. I only leave reviews for places that wow me and this place just rocks, everything about it. Well done, not many places hold up value and customer service like this

I feel that recently this place has always been closed for whatever reason. Today I got there at…read more7:40pm and the car wash was closed. When I asked the guy why they are closed, he said because Mexico is playing tonight. Why is that my problem when I pay this place a monthly fee to get a car wash and I can't wash my car because of a soccer game?

This has been my go to gas station and car wash for years UNTIL today. I've stopped here once a…read moreweek for years but after today I will not go there ever again. The facility has gotten rather gross and run down. Two of the pumps no longer run without constantly stopping and clicking off every 30 seconds. The car wash is an absolute waste. You can get a wash that is way more effective for a third of the cost. Today there was diesel fuel all over the ground and pump without any effort for it to be cleaned up. When I went inside to ask for assistance the significantly unhelpful cashier let me know that the pumps have been working fine and just 20 minutes ago the person used it without any issue so it must be what I am doing there. After being unable to fill my gas tank at the pump that continually stopped, I tried to go to another pump. After all, I was trying to fill up the tank, so I wouldn't have to stop and purchase gas two more times this week. The cashier never approved the purchase at the next pump that I tried. Disgusting grounds - dirty and unclean - rude and dismissive staff. This makes me sad because the owner used to take a great deal of pride in his store and shop. The service up until this year had been pleasant and worth the price.

I took my car for a $30 wash, requested my mats be cleaned - for which they charged another$10…read more For $40 the mats still dirty, lower front bumper not cleaned and sloppy interior clean. Not pleased at all."

Very good service accommodating the people here are great to work with and the work they do is…read moregreat. I brought you my cards here and they always do a fantastic job. It is worth giving them a call.

I've been coming to Brothers Hand Car Wash for nearly 2 years and they've always done meticulous…read morework. They are friendly, detail oriented and hard working. This is a very family oriented business --as I've met a few of the family members over this time. The Brothers are so good I send my wife here too (without me). I highly recommend them. Just know at times there could be a 1-2 car wait especially at those high peak "get your car wash" times

1 star is the most accurate reflection of the customer experience with this car wash location. If…read moreyou get a membership, expect the entrance to be blocked about 50% of the times you go to get your car washed. Out of frustration of this happening multiple times, I contacted the business asking what will be done to make up for monthly memberships if the closures are consistent, and received no response. Other interactions in the past, when I had to change levels of membership, I would contact them multiple times with no response. Eventually I had to make a demand for a call back in my voicemail and finally I got a refund (and not a call back). The communication with the business operations is horrible. They largely ignore your requests for refunds and additional information and shutter their entrance way too frequently during their posted operating hours. I cannot describe how much time I've wasted driving out of my way to get my car washed and having it be closed. Today is a great example, there was actually a car being put into the wash, and the entrance was blocked. During open hours. I am posting this to save others from expecting the bare minimum from this car wash, but also in hopes it'll reach management and they will actually, candidly, get their shit together. Because this is a great location and it's easy to get in and out.

This car wash does not do any hand drying but the ultimate wash description says "buff and dry". It…read morewas $20 plus I paid an extra $3 for salt buster. The wash completely missed my Volvo SUV's top rear extended area where the brake light is positioned. There were other areas that were also missed and were left dirty. I gave this place a try but most likely won't be going back. Note: They have vacuums when you leave the wash building that you can use on your own. Until I exited the building I wasn't aware these were available. I did not use them so I can't comment on this service.

Massoud is the man and this place is great. I've taken all of my cars here for detailing, and also…read morehad a huge scratch and dent removed. The do a great job and a reasonable price. Highly recommend.

This is my second time getting my car(s) detailed here. First time for the red car pictured. They…read moredid an AMAZING job on my car.i was recently involved in a small fender bender. This shop buffed, touch up painted, and removed paint transfer from the accident. They also buffed out other scratches and issues. It took about 2 hrs for exterior only / $149. Great cost, service, and staff. Highly recommended.

The hours posted on the website/yelp/door are incorrect. I was at the car wash yesterday and found…read moreit closed. I've called them and they're open Mon-Sat 9-5 and Sun 9-4. Very helpful and professional staff, they reached out to me regarding the store hours issue. Car wash is really good, I am glad I found best hand car wash near to my place. I used to drive to 15 miles earlier to Wilmette for car wash.

Brought my 2022 BMW X7 in for a full detail and window tint. The team at Prestige took very good…read morecare of my car. It looks like it just rolled off the show room floor. Interior is looking very good, including removal of the dog hair.