We were quoted in writing: "a lice treatment & nit removal for her $270 (flat rate)."…read more Once the technician arrived at our home, the price escalated dramatically. The invoice was initially $1,347.39 and was only reduced to about $1,100 after we disputed the charges and removed some products. A "flat rate" quote turning into four figures once someone is already in your home is not transparent pricing. From the moment the technician was in our apartment, the entire experience became high-pressure. We were told various add-ons and products were "mandatory," and the total kept climbing in real time. We also felt pressured because the technician would not leave until payment was received. This is not how a reputable service should operate, especially in a family's home. We were explicitly told that both parents being checked was required as part of the process. We initially refused, because we had already checked ourselves and were confident this was a school exposure and that our daughter had likely picked it up that morning. We were then told they would not proceed with treating our daughter unless we agreed to be checked, and only after that pressure did we eventually reluctantly comply. Both my husband and I were checked. Neither of us had lice. Yet the bill still ballooned from $270 to an initial $1,347.39 (and then about $1,100 after dispute). We also dispute the "severe" classification, but regardless, clarity matters: if there are severity tiers, surcharges, home-visit fees, and "mandatory" products, those need to be disclosed clearly before anyone shows up--not after you are already in a stressful situation. Additional serious concerns: * We specifically requested a female lice expert because we are religious and the patient is a young girl. They sent a man anyway. This should have been clearly communicated in advance so we could make an informed decision, not discovered at the door. * The technician barely spoke English, and whenever we asked a question or needed clarification about what was being done or what we were being charged for, he would suddenly stop speaking English altogether. That made it extremely difficult to understand what we were supposedly agreeing to in real time. Clear communication matters, especially in a stressful situation involving your child. * They do not accept credit cards. We were told payment had to be made via cash, Zelle, or Venmo only. For a New York company with a website and significant marketing, refusing credit cards removes standard consumer protections and makes it much harder to dispute charges. In our case, that payment setup amplified the pressure and left us feeling cornered. This ended up being a day where we were so stressed by the escalating bill and refusal to leave without payment that we were close to calling 911 just to get the situation de-escalated. That alone should tell prospective customers what they need to know. To be clear: our daughter did have lice, and we do not dispute that treatment was necessary. What we do dispute is the lack of upfront disclosure, the bait-and-switch style escalation from a $270 quote to four figures, and the high-pressure tactics used in our home. Parents should be aware that the advertised "flat rate" may have very little relationship to what you are actually charged once someone is in your home.

My sister who lives in Rhode Island, she came with her three daughters to spend the summer in NYC,…read moreand after a couple of days, they started scratching their heads like crazy, of course they sleep over with my two daughters and we discover the youngest one with lots of bugs in her hair, we freaked out and look online and found this company, Eliana and a colleague came over to my house and they were just amazing and extremely knowledgeable about lice in general, they gave us the piece of mind we were hoping for and educated us in practical ways to prevent lice in the future. We are so happy to be lice free and we are just grateful to have found these wonderful lice ladies. Thank you so much guys! You were our life savers.

I have used Lice Chicks on multiple occasions and they are amazing. Karla was my technician and is…read morekind, reassuring, quick and effective. Jennifer responds to texts at all hours of the day and night and is incredibly helpful. Highly recommend if you're in this situation of needing support.

My daughter and I are from New Jersey and I booked an appointment to be seen in Orlando. I had been…read morein communication with the owner for about 16 hours and she let me know 30 minutes before my appointment that the technician did not speak English. I have a very anxious 7 year old that needs a technician that can explain what is happening step by step, otherwise panic will ensue. Once I found out the technician did not speak our language, i respectfully requested a refund of the deposit, which was denied. The owner said she did not see an issue, but the fact that she waited Until 30 minutes before our appointment to let us know feels extremely deceiving. As a local mom, School nurse, and small business consumer - I would not recommend

We have been using the Lice Treatment Center for years. Every year when my daughter leaves for the…read moresummer, bound for sleep away camp, the first appointment I make is for a Lice Treatment Center technician to meet her upon her return. More often then not she requires treatment for lice. I have always been impressed with our technician, she is thorough and friendly not to mention knowledgeable. The products she uses are safe and actually smell good! I HIGHLY recommend the Center. They respond quickly and follow-up to be sure all is well. With the reports of these mega-lice bugs in the media I am resting easy because I know if I have a problem LTC is there for me and my family!

From the owner: Our staff of pediatrician-trained technicians are available for "house calls" and will be…read moredispatched to your home within hours of your call. Our technicians are courteous, experienced and empathetic. The technicians will come to your home with all the tools necessary to solve your lice problems. Our own effective, all-natural and non-toxic products will be used to treat the infestation and facilitate the process of the removing live lice and nits. Our Mission is to provide families with a quick-response, natural, non-toxic ingredients system to deal with the consequences of head lice infestations. LTC is passionate about educating families; school and camp staffs; and administrators about lice prevention in order to mitigate the spread of lice in their highly susceptible populations.

We had a lice scare over the weekend and Lena was VERY prompt in identifying the problem via text…read morephoto and sending a technician to our home the same day. I was so appreciative. Svetlana, who came by, was lovely and so pleasant and set everyone at ease immediately. They were thorough and professional. We are so appreciative of the care we received and will certainly recommend Lice Free to others who need help!

This was the most convenient and easiet way to get rid of lice. They answered within minutes of…read moreemail inquiry. They had a professional come the next day and the exact time I wanted. I just did a follow-up again same day service. Everything went well. The professional was the absolute best. Amanda was so caring and friendly and reassuring. I hope I never had to deal with lice again but if I do I will be calling them up.

Great experience at Lice Busters. I was able to get a same-day appointment, and we were seen right…read moreaway after explaining our situation. The staff was friendly, helpful, and very knowledgeable. They took their time to check everything thoroughly and explained what they were seeing, which gave me real peace of mind. I would definitely recommend them to anyone dealing with lice or even just a scare.

Having dealt with lice earlier this year, I'm on high alert for them and had a scare this weekend…read more Daniel immediately gave me peace of mind as he checked for me, even did a more thorough check with conditioner and blow dried my hair so I could walk outside. I will definitely be coming back and highly recommend them!

My older daughter recently had lice, I contacted Comb & Cure and they sent the technician out right…read morethe next morning. The lady was so nice and quick and provided a lot of information on what to do about clothes and bedding etc. we have also schedule a follow up appointment and she was quick to check to ensure that we were lice free. Thank you Comb & Cure.

Jenn was the best. She told me everything I needed to know about treating the lice and nits after…read moreshe left so I didn't have to worry it would return. I watched her and learned how to section the hair and make sure every strand is combed through. The price is more affordable than most and if this is your first time having a child with lice, watch and learn from Comb & Cure and you'll be ready for the next time b/c lice happens.

Amazing service!! Having lived in Brooklyn for years I had used several different companies over…read morethe years. We moved to Connecticut last year and sure enough my daughter got lice again. I called around. The only other three options were insanely priced. Especially since there would be a surcharge as my daughter has hair like rapunzel. Derlice not only came the same day. They drove an hour then worked for 4 1/2. My price out the door was less than just two hours of work from the competition. And Derlice was super sweet with my daughter. The next day my daughter even said she missed her. We are a week later and no lice have appeared. Highly recommend.

From the owner: DerLICE is a small business offering expert head lice removal service in the comfort of your home…read more Our combing method is thorough, and we have our own line of natural products. We serve Fairfield and New Haven County Connecticut.