I have been Dr. Miller's Patient since moving to Natick in 2019. I enjoy my visits with Dr…read more Miller, he is extremely knowledgable and does a great job explaining things and answering my questions. Natick Family Eye Care / Dr. Miller is a huge improvement over my previous eye doctor. They are honest and transparent about the costs and charges related to the exam and any glasses / contacts that I purchase or am considering purchasing. Overall I highly recommend Natick Family Eye Care, I look forward to my eye exams with Dr. Miller

Back in October, my appointment went very well and had a great experience. However, in the past 4.5…read moreweeks, I've been having extreme difficulty getting new contacts. The wrong pair was ordered (though i said i wanted the sample they provided which i was told was in my chart) and shipped to me and then i had to call over 8 times to get in touch with someone. Two weeks later I provided my credit card and was told the new contacts would be in. I called 1.5 weeks later and was told they will need my credit card to order. There is a clear disconnect between front and back office and it is difficult to manage when each conversation is repetitive and continues to cause a wrong next step. It is now over 5 weeks since i first ordered my contacts :( this is frustrating. Great clinical care, but be wary when ordering contacts/glasses. I'll likely be looking elsewhere to avoid this experience again.

She's fully invested. Concerned without pushing. Not interested in increasing power unless it's a…read moremeaningful change. I would drive far to come to her. Favorite eye doctor I've ever had.

Wonderful office, phenomenal staff, easy to get to, and plenty of free parking....The office…read moreanswers calls or messages very quickly and every staff member I have met has been very professional. Dr. Tran-Pantano gave a very thorough eye exam and explained the process every step of the way. The eyeglass selection is huge and current. She has created a very comfortable office environment that feels very welcoming. I have had two office visits and feel comfortable recommending her services to all ages.

I went to go see Dr. Cressey after my previous Optometrist left her practice. Her location is…read moresuper-easy to get to via the T, and the office seemed nice and new. Dr. Cressey spent more time with me than my previous Optometrist, and took time to find out about my family history and my concerns. She also informed me about Lasik surgery, which I'd been curious about. I was very happy with Dr. Cressey and highly recommend her, especially if you are someone who wears contacts and ever has any issues with them!

I had an eye exam today because it's been about 3 years since my last exam. Dr. Cressey came very…read morehighly recommended and I can see why. Dr. Cressey greeted me with a smile as I walked into the office. She gave me the paperwork and we talked about the day and family. She was very thorough during the exam and explained every test that she was administering. She made the process easy and at the end of the exam I had clear and comfortable vision with what she prescribed. I will recommend her to my family, friends, and colleagues.

Dr Thomisna and staff are amazing. Her quality of attention and knowledge of her patients is…read moreoutstanding. My family of 4 has been going here for 6 years. Her staff today is quite amazing and I really can't say enough about the quality and care!

Absolutely terrible terrible customer service! I've been…read morewaiting for four weeks for my glasses and every time I've called to check on them they tell me to call back that they don't know etc. I finally just got through to a very rude person on the phone who said we called you this morning to tell you they were ready Which they did not and I asked them what number they were calling and they said do you want me to go through my call list? I said no I'll come down and show you my call list that you did not call me. They told me they were ready, but I had to make an appointment to come pick them up, but I chose to come pick them up with the appointment. No one can fit them to tell me if they're OK. I would have to make an appointment to come back to see the eye doctor so that's another charge , I made the mistake of going back there after not being happy with them. Terrible terrible customer service.!!!!! And I paid triple the amount I would someplace else I don't recommend them. I don't recommend their doctors. I don't recommend anything about it for a customer service person we called you. You want to look at my call list !!!! I will pick up my glasses and I will bring them to one of the walk-in places in the malls and I'm sure they'll adjust them for me at no charge I went in to get my glasses and the girl at the front desk was rude than she was on the phone. She had a sweet voice and all, but she was rude. She argued with me, insisted that she called me, but she did not if she had called me yesterday to tell me, my glasses were ready I wouldn't be calling them asking them if they were ready . Very very poor customer service you can smile all you want sitting behind that desk but when you're rude and you challenge your customer and you tell the customer they're wrong you're wrong . To eyecare place where there's no doctors available when you come in to pick up your glasses is ridiculous. They want you to make an appointment to come in and get them therefore they're gonna charge you for that visit.

I have been a patient of Dr. Elgas for 20+ years. I will not go to anyone else. She is top notch,…read moreprofessional and compassionate. She will always fit you in if you have an emergency. Liz in the optics shop is also terrific. I used to go to external optics shops but with Liz on site I much prefer to have her help with selecting the right glasses and fit. I also have complicated eye issues and won't trust my eyes to anyone else.

My exam was with Dr Keith Andrews, and I highly recommend him. Took the time to explain my…read moredifferences eye needs as well as detailing out the tests the nurse did and results. Great people skills and easy to talk to. Wish all my doctors were a well educated and as nice as Dr. Andrews. FYI the practice is under Lencecrafter but it is also under Natick Eye and includes Peabody Eye.

Finally an eye doctor that I like. I've changed eye doctors almost every year since moving to New…read moreEngland (I even paid full price to see my old doc in Florida a few times when I was down visiting because my MA insurance doesn't work down there!) and they have all been lack-luster at best. Not Dr. Ginsberg. He was professional and a good listener. When we got to my prescription he asked what I paid for contact and I looked it up and he goes "Oh, yeah, but from them" because the online vendor I used was running a special he couldn't match. EVERY OTHER eye doc I've been too up here gave me grief not buying from them but not Dr Ginsberg. He just wanted me to have great care and affordable lenses. I can assure you that if the price difference is nominal in the future, I will definitely just buy from him. Also, they have that imaging machine that takes a picture of your entire eyeball that lets them track changes over time and can more like prevent major issues. Win for that too.

Love their great selections and how clean the store feels and looks! I came here for at least three…read moretimes to try out and pick out eyeglasses! The service is always so amazing. The opticians are professional and quick! The staffs are friendly and always trying to help! I love their eye glasses and what they offer! Home try on kits, 30 days return or refund policy!!! They do business right!!!

I've tried calling, a corporate rep serves as intermediary rather than letting customers talk to…read morethe store. Not sure what that's about. Regardless, got my contacts and glasses from better alternatives

I called to get the price of a contact lens exam, which isn't covered by my insurance. I was quoted…read more$80. They charged me over $132. I said that when I called I was quoted $80, but they didn't care. They told me that contact lens exams start at $80 and said she should have told me that. Whose fault is that? But I'll take that up with the AG's office. I also had a regular eye exam, which was covered by my insurance. When I looked at the prices of the frames, most were between $550 and $750, and that was without the lenses with all the special coatings they were pushing. Then you have to wait after picking out frames because there's only one person that handles the ordering. When it was my turn, she made the comment that she really liked my frames. I said, "Good, put lenses in these frames" and I took the glasses off and handed them to her. (I prescription shades in the car.) The frames I was wearing were much nicer than any that they had. And my glasses only cost me $325 INCLUDING LENSES at Waverly Eye Care in Belmont. I would have gone to Belmont, where they only charge 50 bucks for a contact lens exam, but it was toward the end of the year and they didn't have any appointments before my benefits would expire. (My bad.) I should have known when MyEyeDr was the only outfit that had plenty of appointment times available. It's because they're so wildly overpriced, deceptive, and upsell driven. In addition to all that, the trial contact lenses that they gave me had expired over 7 months prior to my appointment in December, 2025. Is that even legal?

I went back to them after years , reluctantly. My…read moreappointment went smooth / but since that appointment and paying in advance for new glasses , that they said would be ready in three weeks- I have had no reply from the multiple calls into week 4.

Great eye exam. Best I've had in years. Got 2 PR of glasses for a great price!…read more Justine was great in helping select the right frames and confirmed lens spec's. Highly recommend them you won't be disappointed. Easy location and parking.

The initial sales visit was fine but the wait for the glasses is not. The real problem is that when…read moreyou try to check on the status of the order you can't get anyone to answer the phone. if you leave a message no one returns the call. I have noticed that if you leave a less than positive review you get a stock reply to email customer service- tried that twice without success

I have been wearing eye glasses and dealing with eye doctors for 40 years. Dr. Miller is the best…read moredoc I've ever dealt with...hands down. The care you get from he and his staff is second to none and he works to ensure you get the best value for your dollar. Not to mention he may be one of the most personable docs I've ever dealt with. He makes you feel like more than a patient and that means the world to me. I normally dread going to see any doc but I always look forward to seeing Dr. Miller!