Who do you cheer for... I'm sure whatever the team they have it here for you to express your spirit from head to toes as I was surprised that it wasn't just Lids you can find here but all sorts of shirts and accessories as well. First thing I walked in to see a display table filled with various hot items and of course it was all about the Dodgers of various item but I liked the fun and cute shirt of Ohtani with his name in kanji is cool but as I browsed around I noticed as tiny collegiate section and the Oregon Ducks will always be a special place in my heart though wished they had more selections. There was a friendly staff Nick who was so nice as I enjoyed browsing around was very nice and knowledgeable making it nice to shop for various items. They're located in Ala Moana Center street level Makai (ocean side) near GNC. Thank you! read more

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Monday, 12/01/25 2:53pm I had the worst experience with an employee at Lids third floor Ala Moana Shopping Center. First, no greeting when I walked in and the music she was playing on the boombox was very loud. As I looked at the 49rs hats I asked her kindly which was the newest model and she points at one that I know is an old style and said "this one." Then she continues to work on the sewing machine. As I made my decision I told her politely I was ready to be rung up. No response and she continued threading the sewing machine. She finally comes over to the register with an attitude so I asked her what did I do wrong to make her treat me the way she did as a customer: She lashed out at me and said I'm the one with the attitude and said she doesn't want to sell me the two hats I had decided to buy. She then told me to get out of the store. I asked to speak to the store manager and she rudely said she was the store manager. With her attitude I didn't believe she was the manager so I went to the back store room door and knocked hoping a store manager or another employee would come out. Unfortunately she was the only one in the store at the time. After much thought I assumed she was having a bad day or I caught her at the worst possible time of the day for her. I walked up to her and apologized and asked if we could start all over and asked her to wring up my merchandise. She refused twice but finally after much thought she did. She was trying very hard not to get upset and I finally got a little smile from her at the end of the transaction. I later went to the Lids Locker Room where I always receive excellent customer service from the entire staff. I told them about my experience upstairs and they were very apologetic. They told me the woman who I was talking about was the assistant manager and not the store manager. They even asked what can they do to make things right. Now this is what you call customer service! I also shop at Lids mall level. The manager there has been there for many years and is always friendly and helpful. Had I shopped at Lids mall level or Lids Locker Room from the beginning I wouldn't have experienced this bad service. read more

I was looking for some exclusive hats while on vacation here, and Koni went above and beyond with his customer service. He's super knowledgeable about the different types of hats and even showed me how I could customize them. As a Filipino and a Lakers fan, I found two hats I really liked--and Koni helped me make them even more special by adding custom stitching: a shaka and a Filipino star. They came out perfect! If you're in the area, definitely stop by--Koni will take great care of you. read more

Lids - '47 clean up LA hats with Shaka and Filipino sun w/ stars embroidered on. Super clean - Hats Near Me - Honolulu, Hawaii

The Lids at the international Marketplace is awesome! They have great customer service. Eddy helped me with my purchase. She was awesome, very knowledgeable, and helped me with everything I needed. Definitely the best Lids in Honolulu. read more

Lids - Hats Near Me - Honolulu, Hawaii

Closed over an hour early tonight. Saw someone still in the store, but he wouldn't even look at us.

Just had the greatest experience with Sarah, the manager of Lids at Ala Moana, level 3. I have historically had a problem with caps due to my large head. She recommended the New Era Flex in extra large, along with my personal selection of the Makai emblem, the fish hook. My cap looked great, from the fit to the look that I wanted. I loved my custom cap so much that I purchased two of them. Will definitely look you up when I need another custom fit cap. Sarah, thank you for all your patience and help. read more

Lids - Showing off my New Era custom cap with the Makau emblem. Absolutely love my new cap. Thanks Sarah. - Hats Near Me - Honolulu, Hawaii

Went in today last minute to buy a customized hat for my son. Koni & Jerald were very busy but when it was my turn Koni was great he helped me with my design and told me the cost of everything before we started and I love how it turned out. read more

Went in there as a grandparent knowing nothing about hats but needed help to buy a hat for my teenage grandson. Was happy and relieved to be helped by a young man named Zayden. He was friendly and accommodating he seem to be well versed in the merchandise and great customer service. Walked out with a hat my grandson would love and a very satisfied customer. Mahalo Zayden. Give this kid a raise. Went in there about a week ago next week is my grandson's birthday will update if he likes the hat. read more

We're in the second week of the NFL preseason. I needed a new Cowboys cap with my last name embroidered on the side. Where do you go to get that? Lids of course! You can find almost any cap you need here. They do all kinds of different embroidery. I got my last name embroidered for $10.99 extra in the Varsity font. They were running a special. It was a BOGO half off. I purchased my Cowboys cap and a Warriors cap. The staff here were friendly and helpful. I told the sales guy that I wanted the font that was on the back of the jerseys, which he told me was Varsity. Then, he measured the cap and told me the size of the fonts we could use. They use a computer system that controls the embroidery machine. They hook up the color of thread you want to the machine, press a button and the machine does the rest. My name was embroidered on my cap in less than 5 minutes. read more

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Being a 100% hat guy, I always stop by to see what they have in stock. Sometimes they carry special edition NewEra MLB hats but they have almost every other sport covered as well. Fitted, low profile, truckers, rippers, snap backs, stretch, visors, the list goes on. This is a shout out to these two employees: Rodney & Addison. Excellent customer service. Although our team wasn't the team they cheer for, they were still very fun and enjoyed small talk and talked about their team and ours. Having been at other retail stores that despise our team and decrease their sales efforts, we were very happy with these two guys. Thanks for making our purchase a fun and easy one. Oh, and their buy 2 get 1 free was also awesome!! 5 stars for Rodney & Addison. -1 star for not having my hat size in the style I wanted. But still, found two hats for my son and one for the wife!! read more

Lids - Lids Storefront - Wife shopping - Hats Near Me - Honolulu, Hawaii

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Looking for University of Hawaii gear and found a great selection of caps, though I cannot believe one could wear a wool hat in Hawaii. There is always a sale going on. Picked up a UH mesh snapback. Go Warriors! No, not Golden State. read more

Lids - Warriors! - Hats Near Me - Honolulu, Hawaii

Yes, they have hat for major US college and pro sports teams; this review is for the customized hat program. Was looking to create some customized hats for the softball team and it turned into kudos for Kristen, who helped all of the way (and is a fellow softball player)! - It starts with choosing a baseball cap: lot of blank canvases to start with: colors, adjustable / not adjustable, bill curve/length... - Submit the design you would like embroidered on the hat digitally and pay for the one-time $50 digitization fee (to allow their computer to embroider your logo). - Get the head circumference measurements of each person getting a hat. - Then pay the sticker price for each cap you make, and they come with the embroidered logo! - Pay a little extra $6-$8 for numbers, names, etc. you may want on the hat. Overall, the process and service were great and so highly recommended for someone looking to do corporate / team caps! read more

Joshua was amazing outstanding customer service. He was very attentive and assisted me in finding exactly what i needed.

They sell one thing here: Can you guess? :) Your grandfather went to a haberdashery; today you go to Lids. They sell hats and that's it. There's a wide variety of hats from which to choose. I hit up this place today because I needed a rock and roll-inspired number to wear to the sneak preview of Rock of Ages that evening. I'm happy to say that Lids had the style I had in mind. They also carry a range of fedoras, straw hats to be worn in the sun, and sports caps. They also do on-site monogramming (but don't ask them to duplicate any copyrighted logos--big no no!). Prices are probably a tad higher than I would have expected given the mass-produced feel of most of the merchandise (all made in China). But if you need some special headwear to complement an outfit or costume, give these folks a try. Nothing great, but nothing horrible either. read more

If you need a hat or beanie, don't go to the one close to Assaggio. I walked in yesterday, looking for a beanie. I've had good customer service at their other two locations at Ala Moana. This time the worker was on the phone, talking about free UH basketball tickets. He didn't greet me or ask if I needed help. As I left, he was still on the phone. Personal phone calls should not be conducted at your workplace. read more

Strolling ala moana and wanted to get my dad a surprise gift, walked out of the food court and noticed lids nearby. This bottom store isn't as neat looking compared to the higher level store but I don't care. Walked in greeted right away and asked if needed assistance. Told em what type of custom hat I wanted and gentleman helped with everything. Engraving only took around 15 minutes as told. Overall nice experience read more

Lids - Price tag for blank SnapBack - Hats Near Me - Honolulu, Hawaii

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Great!!! Back on Maui, yea, but brief stop on Oahu. Must say Cust. Service wonderful w/great selection!!! I was just in for a day for work and had custom hats made with care. Correct, fast, friendly and Liddy was so helpful. read more

No refunds without a receipt. Purchased Jan 29, 2016-Returned to store one week after purchase for a refund on new jersey with tags. Sales clerk told me to come back and speak to manager. Later when I returned to store manager was gone. I was told to come back for a second time. I returned again and was told my the check that he could not do it but the manager could refund to my credit card with my bank statement proof but clerk refused to give me manager's name. It has been back and forth since. Don't shop here!!!!! Not worth the hassle. Showed Darren, store manager, soon to be corporate manager my bank statement of purchase but he kept repeating it is company policy that without receipt no refund. Speaking to corporate. This store is not worth the hassle, don't shop here ever! read more

Lids has 2-3 different stores here in Ala Moana Shopping Center. Excellent variety of hats and great customer service. I always find the sales staff to be friendly, knowledge and helpful. Today was no different. Lids has a good website too. Check out their rewards program. $6 for 1 year of membership gets you 20% off with increasing discounts and rewards as you purchase more. The program works both in store and online. read more

Sooooo many hats, so little time! Lol! Wow wall to wall in different hats. My first time here, pretty overwhelming! Great choices and tons of styles to choose from! We did not buy anything today though, maybe next time! There was one sales guy and he was busy with a customer so we didn't get to ask questions. read more

Went to all three locations in ala moana center loved all of them.. The one located upstairs across footlocker good customer service brought and customized a snap back for my husband there... Then went to one located next to Cookie corner customer was also good brought a another custom snap back from there but got offered different options for designs than the first lids not sure if the other location didn't have that option or I just wasn't offered that.... And lastly went to lids locker room was very busy such a small store for their inventory.. But over nice workers and customer service.. Will be going back to make more hats very soon.... read more

Lids - Custom made snap backs!!! - Hats Near Me - Honolulu, Hawaii

Horrible service from store manager Sarah. I went to the Lids in Ala Moana Mall, on the third floor. I purchased a hat and discussed to have it personalized. After speaking with the employee and signing the form I was advised of a 1 hour wait time. When I returned to pickup my order I could see that it was still being worked on but it was not being done correctly. So I asked the employee if she was making the hat for me. She rudely replied Why am I asking? I told her that i can tell that it is my hat and that I asked for the letters to be stacked. she said that is not how its written on the form that I signed. I let her know that I discussed the layout with the other employee and he ensured me that it could be done. She again rudely replied that it was not what was sectioned on the form. I was tired of going back and forth with her So I asked to speak to the manager . Sadly she smile and said I hi my name is Sarah I'm the store manager how can I help you. Like really? She thought it was funny. So unprofessional. I told her that I didn't want the order anymore. She went along and started yelling and cussing at one of the employees because they didn't do there job correct when they took the order she never once apologized or try to rectify the problem. She was disrespectful to me and to her staff . read more

Theres lots of caps here but all get da bill facing forward. LITERALLY every single one I went try had da shade part facing forward. For one store wit so many caps how u not goin carry backwards ones or even sideways?! that is just retarded, i cant beleave it. read more

This place is surprisingly small for being located in such a large mall. They have the standard MLB hats but other than that, they don't have too much other 59Fifty hats to choose from. read more

Snobbish sales people. Like if we were bothering them. .. and out of bags? How does a store run out of bags for hats ? Will not come back here ... read more

I go here often for most of my hats. They got all kinds of caps from classy fedoras, baseball, fitted, snap backs, flex fit, top hats, beanies, etc. They have a wide selection of MLB ones which is most of their inventory. They also have some other ones such as UH, Marvel Superhero themed, other college, etc. One of my favorite features that they have is their custom embroidery caps. They can practically put anything on the cap and they should have most of the designs that you are thinking of. They also have a lot of lettering and fonts to choose from. I used to do custom caps a lot back in the day but not so much anymore unless I really want and need to. They also have blank caps if you just want something plain and no design. The prices are not that bad. If you sign up to me a member, you get 20% any cap. Sometimes they have some bargain discounted caps on a separate table to choose from. I believe they have 2 locations in Ala Moana Center, one in the bottom level by Cookie Corner and one up above by like around across of Footlocker and Town & Country. Yelp 365 Challenge #73/365 read more

First of all, when I walked in the employees were just sitting down and weren't very welcoming. They didn't say anything as I was looking around. I found a hat I liked and the two girls behind the counter didn't seem interested in helping me. They didn't inform me of a bag fee until after I swiped and did not have good customer service. Will not be back. read more

I don't understand why people come here to buy their hats. Most of the designs are too funky or oversized and don't look good. Sometimes you just want a team had with the original colorways. I don't need a hot pink on purple with green stripes Dodger hat. And why do they only carry LA or NY or SF hats, there's other teams that people may actually follow. They do have a huge selection of hats, but 80% are designs I wouldn't wear or made by manufactures that I don't trust. Not the spot for true 59Fifty wearers, but if you looking for something to cover your dome, they might have you covered. read more

Eh I really don't have an opinion on this place. i was there because my husband needed a new hat. One cool thing about this is that the navy i think has a contract with them and they make command hats and their cheap! The service was nice and they were quick too!! If I need a packer hat? I will buy it from here! read more

Bri made a custom hat for us. The price was reasonable, and the design was sweet!

I've had 5 hats made here and each time the employees were very eager to get the design correct and to make sure that they did a perfect job. It takes about 1 hour for your hat to be made and is well worth it. Highly recommended. Located on the ground level across the center stage. read more

Had a whole a sections of marked down caps all RED tagged for $18. Attempted to purchase one and rang in at $25 said tagged at $18 salesperson said tag was wrong. Grabbed another one with same RED rag showing $18 he said still wrong told him all clearly makred $18. Salesperson juat asked if i wanted the cap for $25 or not. NOT! Amazon here I come. read more

I walked into the shop to support a local player who plays with the Notre Dame Irish. 25% off all items and more on the web. Clerk has advised me to check out their website, they insisted there are more stuff there that they don't have in their small petite store. On their web, i found great stuff. More so, shipping was free if you spent over $50... sweet, so i took advantage of that. Plus my items ordered came in on time and gives you tracking if you want. If it wasn't for the clerk, i would have paid more for a couple of hats and a figurine from my local retail store. The only thing i wish they could do better was represent the east coast teams like the Washington Redskins for me fellow employee likes his quarterback RGIII. I like the Boston Red Sox too who just acquired outfielder Shane Victorino, but this store do lack the east coast teams. Good thing they have a website to help support such customers. read more

Looked online and noticed the 50% off NFL head wear for Teams that were not going to the playoffs online and instore at participating stores. I called the Ala Moana store and asked if they are participating in this sale. I was told yes, I arrived the next day and found a hat I wanted, I asked the store clerk once more if they are participating in the sale as it was stated online, he said yes. The manager mind you was on a ladder within earshot stocking MLB hats. When I tried to purchase the hat it would not ring up at the sale price. He asked his manager if it was not an eligible hat, he was told no by the manager and that they are no longer participating in that sale. Being a Pro status member that has spent over $2k in the last year and a half , which they can see when you scan my card and see me points, I expected atleast a sorry sir for the miscommunication from the manager. Other then that Lids is awesome and thats why you got 2 stars. read more