Is this store ever freaking open? Went last night and they closed an hour before the youngster said. Came in today during "operation" hours and there closed. Security guy said he's on break. How long are these fuckin breaks. Only reason i came here twice was due to its convenience. I don't feel like driving to the great mall read more

Lids - When is this store open? - Hats Near Me - Newark, California

11:25 am on a Saturday.....and they're not open yet. Supposed to open 11am, and I have been waiting specifically for this store at Newark Mall. If corporate is reading this: please staff your stores appropriately. read more

Lids - Disappointing.... - Hats Near Me - Newark, California

$10 WARRIORS CHAMPS HAT & BUY 2 GET 1 FREE First let me say that I'm a Lebron fan and not a Warriors fan. Since Christmas is coming up as the saying goes "this is the season for giving". With my cousin and his family going to the Philippines for Christmas my dad suggested to buy Warriors caps for my other cousins in the Philippines. Since I heard that people in the Philippines are crazy about the Warriors I didn't just want to get any Warriors cap but with the NBA Finals Champs cap. I called Lids last Thursday and spoke with the sales associate. I asked if she had any Warriors NBA Finals Champs cap. She said they have 250 of those caps in stock that are selling for $10 each. Lids are known for selling pricy caps, but I believe they were trying to get rid of these caps before the end of the year. When I informed my dad he said get 5 of those caps. I drove to Newpark Mall Thursday night. When I arrived at Lids I noticed the sign "Buy 2 Get 1 Free". I met with the sales associate that I spoke over the phone at the counter. I asked about the Warriors Champs cap. She went to the back and opened a box full of those caps. I asked her does the offer "Buy 2 Get 1 Free" apply to those caps and she said yes. Then she asked me how many caps I wanted. I said 5 but she said you might as well get 6, which I did. The sticker with the barcode showed that the caps were supposed to be sold for $36 per cap. So with the cap costing only $10 each and with the offer of "Buy 2 Get 1 Free" I got 6 Warriors Champs caps for a little over $44 including tax. The value of paying $10 for a Warriors Champs cap instead of $36 and getting 2 extra caps for free - priceless. read more

Lids - Golden State Warriors Champions caps - Hats Near Me - Newark, California

Had a great experience with the store manger Nat! She took time out of her day to help me out on the phone, I called as soon as she opened which a load of questions and she was very helpful and respectful. She selected a few hats for me and put them on hold until I was able to Come. Once I got into the store the energy was very transparent to her energy on the phone! She has great customer service. Tried to leave her a tip but unfortunately she couldn't take it due to work policy but let me just say this young lady is a great help and is very nice! read more

I really needed at hat for a giants game I'm going to. I got to the store at 5PM and the gate was down :/ i walked around for an hour and no one ever came. The store says it's open until 7PM. I left with no hat. super disappointed read more

The customer service was great. But the store is really small and the inventory it had at the time was low.

Like every other location, this store is sold out of the gray Finals Bball hat. With this said, my hubby and I were on the prowl for a "fill in hat" to go with our fits for the viewing party tonight. Unfortunately with the 2 other hats I was partially interested in, they didn't have my size, S/M- they only had L/XL available. I continued to browse and then I realized they had a whole wall towards the front, right-side of the store where the blank hats are displayed. The Lids associate then said that you can customize a hat if there isn't something available in store. My hubby was all over this one! He ended up purchasing one of the sold black, "Flex Fit" hats that are super comfy and practically mold to your head. (Again, they didn't have my size in the color I want- so nothing for me.) Anyway, the process for customizing your hat is pretty simple. After you decide which hat you want, you then select a font, font size and color for your logo or saying. From there, before confirming- your design is input into the computer to show you exactly how it's going to look once on the hat. Once everything is confirmed, the machine starts its thang! Within 15 minutes my hubby's hat was created, "Dub Nation!" A huge plus was that because of the current running promo, "Buy one get the 2nd half off"... His hat came out about $14 (w/ tax)- what a steal! I believe the BOGO promo will be goin' on for a minute so hurry on in. P.s. Pretty positive experience, except I can't provide anymore stars 'cuz the lack of more smaller sizes. read more

Lids - Customize your hat here! - Hats Near Me - Newark, California

Got to the mall at around 11:05 am. Store supposed to open at 11 am. No one there. Walked around the mall for an hour and a half killing time waiting for the store to open. At 1230 I decided to go to shirtique instead. Got the 4 hats i was looking for. Will not be spending any money at lids again. When the store closes you'll know why Security guard told me someone usually shows up around 130ish read more

i got a Mexican flag in my had and the eagle looks bad, and I saw to the guy if we can fix or return my money, and he say is the machine and he can't do anything, so why their sell this if their know is really bad , I feel really Bad because I really wanted this hat !! PEOPLE DONT GET A GRAPHIC IN THIS STORE !! read more

Walked into the store 02/26/22 Saturday around 1pm. One associate was on the phone cursing like a sailor. The other one was behind the counter sitting on his cell phone never even looked up. Some of the regular priced hats were in the sale priced hat area. Merchandising of the store was horrible, the sale hat rack was empty. I am pretty sure the sales in that store are down or suffering. For one there was no type of customer service greeting when I walked in, no off season hat sales, football and baseball season is over and the store was a mess and the hats are over priced. read more

Helpful clerk, not too bothersome. Answered all questions and told me about other store locations.

I came from the south looking for hat he is very friendly and nice like I can't believe how good the customer service is like he's a really good worker and I made a new friend today and I will be coming back for for more thanks to Alex read more

March 26th Thursday 12:50pm. One white guy working and I'm the only one in the store. The whole time he's on the phone talking to someone about buying a car and how he's going to the att booth to use their iPad for a bigger screen. lol He doesn't ask if I need him. I go up to him and ask if he had an A's hat in 7 5/8 or 7 1/2. He checks all the drawers and after like two minutes while still talking on the phone (check your guys store phone bill for proof) He finally grabs the hat. Then he goes behind the desk. Takes the alarm shit off. Rings it up. Puts it in a bag. Then tells me the total. I tell him "bruh I need to try it on first" At this point I'm not buying the hat. I try it on fits perfectly. But am not gonna give this business any of my money wtf. You don't clock in and talk on the phone thinking your sales gonna just come to you. I walk over to that other hat place across. They don't have what I want but the guy was nice so I bought two hats Soon as I left lids I told the guy nice customer service and to check this nice little yelp review I left for him. Next time I come here this guy better know how to work. Or else. read more

Wish I could've left staff member Diego a tip I guess they aren't allowed to accept but definitely will be going back I got a hat yesterday there and wasn't satisfied with it and was able to get an awesome exchange w a personalized touch to the new hat !! Thank you appreciate you guys! read more

Cool local shop but very very small selection. I have a big head and like to wear snap backs and they had very limited choices. I was able to find 2 really nice hats after looking for about 15-20 minutes though. They had buy 1 get one half off so I did that as well as become a card member ($5 and you get $5 off every SnapBack or $7 for each fitted) because I plan on buying more hats. Service could have been better employee was just standing there and I had a few questions which he was unable to answer. read more

Very displeased with "Brijet's" customer service. It looks like she doesn't even want to be there and is not very helpful. Sadly, I walked out empty handed and opted to purchase online instead. Btw, Southland Mall has way better associates who are willing to help and actually look like they want to WORK. read more

This place is amazing. My experience with Raphael was awesome. The customer service here above and beyond. Will definitely be coming here and recommend this place to anyone. read more

Hats are my favorite piece of apparel, and I am a card carrying member of Lids, but the Newpark Lids falls short in their inventory and technology. My biggest gripe is the trouble they have had for literally years with their scanning of the member discount cards. I have been asked to come back in a 1/2 hour for the system to reboot, only to come back, and it still doesn't work. And when it doesn't work, they won't do anything for you. They will not override, call Corporate, provide you with a discount, anything, If I have the time, I would always prefer the online store over this physical location, but sometimes I need a hat, and this is my closest Lids. If you find yourself between Newpark and Stoneridge, and Lids is your chosen destination, head to Stoneridge or your computer. read more

Nikko did the best job I seen anyone do with embroidery designs sizes and color. He was patient and very helpful the store was offering a discount which help me in my purchase. He was prompt and began to work on my project as soon as I was leaving he was already on it. My hats came out fantastic people love them and I will recommend this gentleman any day. Good job buddy! read more

These employees think I was born yesterday? Like I'm an idiot!! They lack common sense. To make a long story short, ordered a hat to be delivered to the store. Being proactive, I tracked my package and saw it was delivered. Go to the store and Darren kindly looks for my hat which is appreciated. He shuffles through a box to no avail. That part was fine, but the following statement that came out of his mouth is what had me absolutely baffled. "Just because it says it's delivered doesn't mean it was, that is not true, sometimes they put that but it's actually on the way!" You have to wait till we call you. I continued to ask why it would say delivered. He wrote on a post it to call customer service and basically deal with it with them. So I did, they requested to speak with Darren and when he gave that answer he gave me, she was even in disbelief that he said that. Nonetheless, they were gracious enough to resend my hat to my home. Another employee, didn't catch his name, seemed to have more sense to apologize for the mistake. Something Darren couldn't do. I leave the store, get in my car and as I pull out of the parking lot, I get a call from Darren... and his words "UPS just got here and delivered your hat" NO words can explain the ignorance in that statement. 5 minutes to get a package from ups, open up, go through, find my hat, then call me... the hat was there the whole time... I can accept the idea that you messed up cuz I understand we are all human. What I don't appreciate is the LIES! get it together... so much for a long story short... Update: 10 days later I still have yet to receive my hat that was supposedly shipped to my home. Called customer service and apparently, Darren/Darrius called 20 min after I spoke with him to tell customer service to cancel my shipping order because he had found my hat. You are an idiot my dude!! I told you over the phone to cancel the hat that you found and I'll wait for it to get shipped to my house. How you going to call to cancel that shipment!! DO NOT SHOP AT THIS LIDS IN NEWPARK MALL!! Last and final update: Hat was suppose to ship UPS Red Label (next day) yesterday by the store and get to me today. SURPRISE!! SURPRISE!!! I get a call today from the store today telling me it's ready for pickup!! Called customer hotline to complain... and whoever that manager was, helped make my mind 100% up that I will NEVER SHOP AT LIDS AGAIN!! read more

Came into the store and a nice sale lady help me out. Quick and painless. She didn't try to over sale me or anything. She was polite and ask if I needed any help and even help me put it back when I said I don't want this one. The store is pretty small and has a lot of bay area hats. Good to see that, but I'm a Detroit tiger fan this year. read more

If your an A's fan this is the place to go, im from the southbay and most of the hat stores around there don't carry much A's hats and the ones they do carry are always way to big for me (my hat size 71/4). This lids has all the hats an A's fan would ever want. read more

Decent selection, kind of small compared to other Lids I've been to. Customer service really depends on who's working there when you go. I've had really good experiences and a couple bad ones. IF you're just looking for caps though, this is the place to go. read more

Maybe it's because I'm a girl but when I came to this place, it did NOT make me happy. First off, it's crammed. You try to get from one end to the next end of the store, and theres about 7 people in your way including customers, employees, and people waiting to purchase. I came here to get my boyfriend a gift card & when I told the employee to put the value on there, he replied "that's it?" I am fully aware of how much a hat costs & did not need him to comment on how much money I'm spending. So rude. Nobody asked for your opinion! The wait is also ridiculous. I had one person in front of me.. and it took the guy at the register a good 10-15 minutes to get to me. They need to step up their service BIG time. read more

I talked to the district manager about a problem that I had at the Great Mall location & he said that the Newpark store would take care of the hat for me. What a joke that was. The person I had to deal with was the a DM in training & he was so rude. All he had to do was make me a replacement hat & I would have been on my way, but he couldn't even do that without a attitude. Needless to say that will be the LAST ( of 30+hats) hat that Lids will ever make for me & our team. read more

Do not come here to customize your hat! Employees don't know what they are doing and messed up our merchandise, and then tried to make it seem like it was ok. read more

This place is probably my favorite Hat store. Great variety. Aswell as great CS, remember they do embroidery too. Be ready for some awesome sales, always something with a discount, having an Access pass really helped me get a few more styles i have been looking for. read more

Horrible place...horrible customer service...unorganized Rude inexperienced people..i will never go back...and believe me I will pass the word around....wasted 30 mins on there computer placing what we wanted to say on our hats...got it ..paid it...said pick it up in 30 mins went back in a hr..guy that does the print wasn't in yet...said I will come back in the morning I Did....they had no clue who or what I ordered...unbelievable I paid 103 bucks for 2 hats...they have no clue...then tried to charge me 26 bucks more for the printing only charged for one hat they said ...good customer service would have taken care of that for the mess up...but nope...i will never go back i hope this helps anyone else so they don't go thru the same deal I did...i have lived here 54 years I know a lot of people.believe me I will be letting them know...NEVER GO THERE....Now to let people know on face book...i will place a post...you all was rude un professional ...you should have and could have handled this so much better... . read more