The service was kind and attentive. The staff are well-trained and happy to assist you…read more We recently shopped for multiple clothing items and came away happy. I didn't see any "tall" options that you would online shopping, but there were plenty of sizes in stock. I would have like to have seen more larger sizes in the men's park logo shirts, but I understand what sells and what doesn't. It would be great to have the same shopping experience online, where these sizes are an option. Great discounts for quality clothing. Thank you!

I first noticed this Columbia Sportswear Store a couple of years ago. I was pretty stoked as it was…read morein my area and being an avid outdoors person, I've often owned/used Columbia gear. But then I go to find out that it is not a store open to the public. *Unstoked*. But rather this is a Company Employee Store. Meaning a company or place of employment has to sign up with them (not really sure what that entails), then with a code/invite, the employees of said company can now enter the store and shop to one's content. I go to find out that my work gets involved in this annually, so I finally get a chance to scope it out. You have to bring the invite (a flyer for us with a code) and some proof of employment (a work badge for me). It is kind of a run-around but there is a benefit to all this. There are 3 glaring benefits from my perspective. 1. Being invite only and not open to the general public, the place is not crowded and cluttered. Very clean racks and displays. 2. Lots of legit inventory, so not a mish-mash of odd sizes and discontinued styles like factory stores. Felt like a kid in a candy store. Quite organized too, easy to find designated sections. 3. There are perceived deals/values here. Now I will point out that the brands sold here ie Columbia, Prana, Sorel etc are premium brand names and are usually not cheap. I actually find a full priced item to be borderline insane/expensive. Any Columbia gear I own are either gifts or things I got on some sort of sale/discount. Here at this store everything inside is 40% off (taken at the register). And even some items with certain highlighted tags, may be discounted even further to say 50-60%. A much better deal considering the quality. And after I went through their register to complete my sale, I was given another pass (good for 3 other guest too) to shop within the next 30 days. And there was a coupon attached where $20 can be taken off if spending reaches $100 (pretty darn easy to do). So another 20% off. They know how to market cuz ya know I want to come back for that. All things I restrained myself from getting on this last trip...will just wait til the next out. Bet!

Not the biggest shoe selection but good help and store well kept…read more The shoe selection isnt as great as other stores but there is more clothing. If your in the market for fancy sweat pants your in luck. Really nice all leather TNs here in black or white. I've gone through a pair of those and enjoy a good throwback to yesteryear. Very pricey tho. Budget shoes also available at super low prices. Store help is great. They say hello and are polite but let you browse. Store clean and organized for a great experience.

This is a pretty big store located upstairs of Newpark mall. Been here many times and I must have…read moreforgotten to check-in as it shows only one. Haha... The place is clean and organized. They have a wide selection of shoes, hats and apparels. The only disappointment to me is they don't always carry a large amount of women apparel especially sports teams or what they tell me, they run out of women's apparel all the time. They did have tons of Warrior's apparel due to they are in the finals but of course, for men. Why is that? Don't women enjoy sports teams as well? ;-p Good thing I can fit youth L-XL so I can buy jerseys. Staff gave great customer service as always (especially Itilia) and she helped me the best she could even when inventory was out of stock for the shoe I was looking for. There was no sizes in their store or online. She believed it was because it was on sale and very popular. I did treat myself and get a Warrior's hat instead. Go Warrior's!! I really liked it and haven't seen this design in other stores. I do recommend this Champs Sports store if you do want to treat yourself! =)

I've been to Goetz Bros. multiple times over the years for sporting gear (mostly little league),…read moreand their selection and customer service are excellent. I especially want to call out their very knowledgeable staff, who have a real understanding of client needs, price points, and athletics. These guys are pros in every sense of the word, and can help kit your kid (or you!) out without any problem. We've gotten everything from personalized ump gear to gloves, and I'm happy to pay (usually) competitive prices to get everything fitted properly, with a real person who's helping make sure the gear works for you. Parking is much easier at the new San Carlos locale than at the old Redwood city location. Highly recommended.

My boss sends me to Goetz several times a month and I can tell you that Justin knows exactly what…read morehe's doing. Customer service is top notch, he's always incredibly prepared to help with anything. If you need your car stuffed with buckets for a softball tournament he's your guy! The kids love coming here and I've literally never had a bad experience. Highly recommend for your sporting goods!

The whole experience was great-from beginning to end. Ask for Scott .Buy local and give them a tryread more

Good selection, good service, no pressure to buy. Recommended for outdoor and work gear and…read moresupplies.

Huge store! Lots of athletic wear! No fishing gear at this location though…read more Employees didn't really offer help but it's fine. Lots of Nike and Under Armor with a smattering of team jerseys.

Soooo I have been at this store before but not really a stop for me when I come to the Great Mall…read more My cousins were visiting and they wanted to stop by since there is no Dick's Sporting Goods where they live. Yes, the store is huge. Yes, it looks organized and clean. Yes, there is a lot of sporting items. Yes, there are a lot of brands featured and available. My cousin wanted some Hoka shoes, she saw some that she liked and wanted to try in her size. In order to get your size to try on, there is a tablet on a stand that has you scan the bar code that is on the inside of the shoe that is on display. Once you scan, the shoe pops up, the colors are on display and the shoe sizes that are available. Using the touchscreen and going through the prompts, you request your shoe to be brought out. You also add your name to the request. On the display it tells you that your shoes will be brought out, less than 5 minutes. Since my cousin had a small infant with her and it was feeding time, I told her that we should sit and wait. A minute passes by, then 2, then 5, then 10, then 20. Meanwhile, I see no sales associates on the shoe floor. No one to ask what is happening. There is an entrance in the back that has signs posted to not enter, employee entrance only. Mind you, we were sitting right on the side of that entrance. Suddenly, an employee comes out, calling the brand and the shoe size of the two boxes that he had. People are scrambling to see if the shoes that are brought out are theirs. Nope. Some people are holding on to the display shoe and asking the associate if they could bring their size. The employee leaves to this illusive wall/door. Waiting, waiting.... Now, I am a very patient person but now we are at the 30 minute mark, another employee (not the 1st one that came out) makes an appearance, once again calling shoe brand and size. Walking a bit and swarming. Who knew that so many people were requesting Hoka shoes at that moment too. Why did the screen bother asking for a name if they were not going to use it. More people swarm the employee asking for their shoe size and they leave before I can say anything. 40 minutes....50 minutes, another 3rd employee walks out and brings another stack of shoe boxes with him. Same show, calls out the brand and the size. Nope, not the Hoka's my cousin wants to try on. Finally, I ask the employee, how long from when I place a request to when someone comes out with the shoe, and he said 5 minutes at the most???!!!!!! The most! I told him that I had been out here for almost an hour and no one has come out, he aplogizes and asks what shoe we want. I told him and he promises that he will be out ASAP with my shoe. Okay....promising. Another employee comes out....people swarm, my shoe is no where in the stack. Every other customer that is in the shoe dept is trying on their shoes, deciding and walking over to the cash registers to pay for their shoes. Not joking after waiting over an hour, finally the shoes for cousin to try on comes out. No, they didn't call my name, but since we had prime seating area to this door, i was able to spot the sticker with the shoe style that my cousin wanted. She tried them on....and NOOOOOO! they were too tight, she needed a half size bigger. Ugh, the future did not look fun if we were going to wait soo long to get the bigger shoe size. But, she wanted the shoe and they were leaving the next morning and there was no time to order online or go elsewhere. I used the tablet kiosk to make another request, I guess I had not learned my lesson. Mind you, I didnt see another kiosk and there was a guy that was perusing and looking like he was online shopping while others had to make their request. I did it and the waiting games continued. Waiting, waiting....everyone else getting assistance.... 10 more minutes....20...30 Finally I asked, where are we on the queue for our shoe to come out. He said well they dont have the size 8, so sorry. Um, we have the size 8, she has tried it on, now we need and 8 1/2, oh, sorry about that, I will be back ASAP. Okay....ASAP means different things for people. Finally, an associate comes out, not calling out names, brands or sizes and I see the shoe box. I told him that is ours. He gives it to me. My cousin tries them on and they fit. Long review, yes. But what a nightmare! Why have a process if it does not work and its not efficient. In a perfect setting, sure I can see instead of harassing the sales associates with wanting your shoe size, there is a system in place for them to get the alert and they come out with what you requested. The sales floor is clean since the only shoes out there are the display and not hundreds of shoe boxes. But, what is in place is not better. Personally, I will never buy shoes here. I would go somewhere else to try them on. I also wouldn't recommend this experience to anyone. Unless, maybe you have time to kill. Maybe.

I had an exceptional experience with Evie at the Chanel makeup counter inside Nordstrom at the…read moreStanford Shopping Center. From the moment I approached the counter, she greeted me with a warm smile and made me feel genuinely welcome. She immediately offered to help without any hesitation and took the time to answer my questions with kindness, professionalism, and patience. I came in to be matched for a foundation, and Evie did an amazing job finding the perfect shade for me. She also applied my makeup so beautifully that I left feeling confident and truly beautiful. Her talent, attention to detail, and genuine care made the entire experience feel special. Evie's outstanding customer service truly stood out. She went above and beyond to make sure I had a wonderful experience, and it's clear she genuinely cares about her customers. Thank you, Evie, for making me feel so beautifulI can't wait to come back and shop with you again!

SUNDAY 115PM 7-26-26 Quit possibly the rudest sales staff of…read moreany "luxury" retailer in the industry. I thought these people were on commission? I guess not. We don't smell, we were dressed casually and can afford to shop anywhere. We are white. Maybe this is the reason? In the shoe department looking at pricey shoes, the sales clerk 3 feet away, literally walked away. Upstairs in the Women's department. Sales clerk asked if she could help us. We said no thank you. She rudely replied I wasn't talking to you. This is not the first time. This has happened but it is the last time we will shop at ANY Nordstrom. I closed my high credit account the minute we got home.

I bought a Renegade hoodie while on vacation a few weeks ago. It was $30, and really thick with a…read morelarge hoodie - the kind that stays on your head without even tightening the drawstrings.. I love this sweatshirt. So, I went looking for this company on the internet and found their website. The prices are really good. I see sweatshirts all over and people want $50 or more for an ok sweatshirt. Well, the prices for these really nice sweatshirts are $25 or less. I also looked for some used ones on ebay and found a gray one. Same deal - thick with a large hoodie. I've been wearing it in 20 - 30 degree weather the past week with just my turtleneck on underneath and it's super warm. I'm now shopping for more. Love this product.

I passed by this place and it don't exist. It look like a abandoned warehouse. Save your money…read moreand find something else.

We went to return the items bought from online.I am writing to express my deep concern and outrage…read moreregarding a profoundly disturbing experience I had at your Columbia store located at Great Mall in Milpitas, CA. What should have been a routine return of a few online-purchased items quickly escalated into a humiliating, disrespectful, and frankly alarming incident that has left a lasting negative impression of the Columbia brand. Upon arriving at the store to process the return, the cashier was immediately rude and dismissive. Rather than assisting us courteously, he treated me with suspicion and hostility, as though I were attempting something fraudulent. Without offering any explanation, he called over additional staff to inspect the return -- making me feel publicly scrutinized and accused, without cause. The situation worsened dramatically when the store manager, who identified himself as Donovan, got involved. His behavior was shockingly unprofessional and disrespectful. When we asked for clarification about why we were being treated so poorly, he claimed--incorrectly--that we were attempting to return more than 10 items, which was simply not true. He then demanded to inspect my phone to verify the credit card used for the online purchase. While I cooperated in good faith to resolve the situation, he proceeded to browse through private sections of my phone, including my account information and unrelated order history, without my permission. When I objected to this blatant invasion of privacy, his response was dismissive and increasingly hostile. When I rightfully asked for an apology for the incorrect accusation and invasive behavior, he escalated the situation further by threatening to call mall security to remove us from the store, effectively weaponizing his position rather than resolving the matter professionally. He also declared that he could refuse service at will, regardless of company policy or customer rights. He then flatly denied the return without legitimate grounds. This incident was not only humiliating and disrespectful -- it was a violation of basic customer rights and personal privacy. We have never been treated in such an aggressive and unethical manner by any retail staff in our lives. The conduct displayed by both the cashier and the manager was hostile, unprofessional, and deeply damaging to the Columbia brand. We have filed a formal complaint with Columbia's corporate office (Case #000552987), but I feel it is important to stress the severity of this matter. If this is how customers are treated for simply making a return, I can no longer in good conscience support or recommend Columbia products.

For Kris (Chris) - store manager and customers,…read more I had an issue when staff rejected to do separate receipt for purchase and return. First, I came to the store because I want to do return. At the same time, I found other item that I wanted to purchase. Then, I asked the staff to do return and purchase separately. It seemed like she asked the manager some questions regarding the return. Next, she did the return and purchase in one receipt. Done, I left the store. A week later, I changed my mind and wanted to return 1 item (on that same return and purchase receipt) and noticed only store manager can authorized the refund. He came to the counter and got explained from his staff about I was using store credit to purchase. He started giving me hard time. He did not deliever a professional customer service skill nicely nor problem solver to customer. He was yelling at me and asked "Do You Know What Are You Talking About" in front of lot of other customers. I tried to explain the confusion of returning and purchasing on same receipt using store credit. He ignored what I was trying to explain. He kept underlying item on the receipt and asking me lot of questions. He gave me the feeling that he looked down on me cause I am Asian while he is white. I felt that I got discriminated by him. To store manager, I come to purchase, and I am not begging for anything. Please, act as an adult and be professional to suite your title. To Columbia: great products, but bad managing staff crew.