Imagine 6 days till Christmas you've been working 12 hr shifts since Nov and no days off ... the last thing you want to do is go to the mall .. it's Friday and you have to based on your schedule!!! You walk the mall in and out of stores nothing catching your attention you see LIDS and think well let's give it a shot .. you walk in and are greeted right away a smiling face but it's genuine!! A young lady walking and talking with guests tending to multiple shoppers .. you wait your turn you ask about the NHL jerseys and how they fit ... you ask for sizes and unfortunately they don't have what you need BUT the young lady says !!!! Wait let me check another store (you don't really want to go to another mall ) she runs out of the store and across to their sister store (I didn't know they were sisters) she runs back to get you to walk you across and says "They have exactly what you need " I'm thrilled " she introduces the sales associate and says it was a pleasure helping you !!! She gives her sale away and walks back to her store !!! What amazing customer service it was nice and genuine and I still received the sale and saved 100 bucks amazing !!! Sherri you are amazing and I'm very thankful for your kindness and great customer service I wish you a lifetime of success in all your roles as you are great and work well with customers it was heartfelt and you have a customer from now on Thank you thank you thank you read more

Blue and Shari were super nice and welcoming! They were also very accomodating when it come to getting hats embroidered! The process was very clear and they made sure my hats came out the way I wanted. I enjoyed coming in and will be back to peep future hat selections! read more

I love this location because it has hats and jerseys, the employees are usually very friendly and helpful. I came in last week to find a jersey for myself and the store was well put together but couldn't help but notice the store smelt like BO... it was coming from Tj the employee working read more

Leslie at Liz was super helpful and helped me get exactly what I was looking for. I walked in planning to buy one hat and ended up buying four, they had a great selection and she was super patient showing me all of the ones even though I asked to try on over 10. Thanks again, Leslie!! I'll definitely come back here for my next hat read more

I walked into the store last week and immediately one of the workers named John was extremely disrespectful towards me. I had just asked a question and he started yelling at me as if i had done something to him. He then proceeded to not wanna help me anymore or even make eye contact with me. I found this behave completely wrong and suggest getting rid of him. read more

I've been coming to this store for a while & I must say it has more hats then Eastridge and other malls. I would like to say a special "Thanks" to Angelica for the most amazing customer service' & Embroidery service, she listening to what you want and returns with "Great" results. read more

Lids - Beanie... embroidery Saloon style. - Sports Wear Near Me - San Jose, California

Trash. Closes early. Said they were closing early due to short staffing- ok kewl. That would be in 30 minutes. My kid was in the store and wanted a hat. We were going to leave but came back after 2 minutes and they closed even earlier than sign posted with 5- yes 5 people hanging out inside. 3 other customers came at the same time we did and the guy just gave me a nod like get lost. Ok- didn't need to spend an extra $100 there anyways. It's cool. Champs got my money today. read more

I came in today to get a hat and some embroidery done on some of my other hats. Kevin a team member at lids went above and beyond. He really took care of me. He saw one of my favorite hats have been warn down. Without hesitation and even even asking him, he polished up my favorite cap for me and made it look brand new. Really made my day today! Thank you kevin!!!! read more

Lids - Embroidered by kevin - Sports Wear Near Me - San Jose, California

We came into Lids and was greeted promptly. We were looking for a specific hat as well as size. Eli was so helpful in finding what we needed. Ensured if the size is what we wanted and made sure it fit well. Eli made it a pleasant visit today. Thank you so much Eli and Lids. read more

I came here to purchase a hat for my son's birthday because I wanted one custom made. Unfortunately, this place is closed about 80% of the time. How is a store in the mall always closed and the mall does nothing about it? Joke management it seems like. Whoever is running the place doesn't know how to manage a store. read more

This place would be better off with a vending machine and eliminating all there workers. I went in there today and there 2 workers were not trying to help anyone. They were extremely unfriendly and I felt like I was interrupting them by asking them a question. Hats are not cheap and there job is not hard so pull yourselves together(Nathan and I don't know other guys name). read more

Picked up some baseball caps for family in Korea as gifts, and was able to find everything I was looking for. Workers here are very friendly, and they always seem to have the BOGO 50% off, which is great! read more

SUPER RUDE!!! They make no attempt to engage with their customers at all. when i walked in, the employees were chatting with each other, not even caring for me or the other customers. When i asked them the question, the employee didn't even make eye contact with me. She was very short with her answer and just kept working on her paperwork. We also needed help finding a hat size, when we were gonna say the size we were cut off with "All our hats are out. Thats all we have." That may or may not be the case, however, don't be rude and cut someone off when they are talking. read more

We bought a few caps from here today. There was only one guy working there. I recognized him from the Lids at the Great Mall in Milpitas. He was pretty friendly. The selections are OK. I wish they had a bigger selection of kids' caps though. They have a new service which is custom embroidery on the caps. The guy said it usually takes about 10 minutes. Good to know. The store wasn't busy. There were three other people shopping there. I would come back again. read more

Every time we go to the mall, my son HAS to come in here. He loves to look thru all of the hats in the store and try them on. They have a good selection of hats and I like how they have a little section for kids. The prices are pretty average, just like any other hat store. The workers are pretty friendly, they always greet you when you come in and ask if you need any help. read more

Great store and very helpful stuff. My boyfriend bought a hat here, which we sent to our friend as a Christmas gift. When it got there he noticed that the size on the sticker and actual hat size didn't match- which was a manufacturing error, not Lids fault. We didn't hang on to the receipt, since we knew he was going to like it. He sent it back to us, so we could try and return it, however we did have our doubts since we didn't have a receipt. Kevin was super helpful and assured us that the exchange wouldn't be a problem at all! They didn't have the size we needed, so one of the employees called another location which luckily did have it. Overall, they were super helpful and nice about the whole thing. They know what good customer service is. read more

Terrible customer service I walked in yesterday to purchase 4 hats as I walk in there are two people working the desk or lack there of talking amongst each other about the party from last night and popping bottles didn't get a greeting or anything I walk right up to the front desk because the hats I wanted to purchase were the authentic mlb hats behind the counter I kid you not I was legit three feet in front of the worker as he continued to talk about the night before didn't acknowledge my presence what so ever not even a nod it was almost as if I were a ghost so I walked out an purchased the four hats across the way at the sports store!!! I always go in here an buy my hats off the manager Greg he's a cool guy really down to earth however the two people working yesterday around 4:45pm ish need to be re trained or fired in my opinion read more

I would like to thank Anna Nunez for going above and beyond with her great costumer service. She's very friendly, helpful and well knowledgeable about the store. Very great person to have at lids to keep myself and other coming back! read more

Amazing customer service thanks kevin for the help on looking for my size in fitted and helping me get my company name on a hat wouldn't recommend anyone else for you're hat needs read more

I went in with a different and difficult request. Anna the store manager was AWESOME. After going to many places she was willing to try and help me. I took in a leather dog collar that is for my service dog. She was able too put DO NOT PET on my collar. If you need stuff done go to this store. Anna is AWESOME if I need a new hat I will be back. THANK YOU SO MUCH!!!!!!!!!!! read more

I needed to get a customized snapback for a convention thing and a friend had said 'Lids' was just the place to do so. So I stopped by this store since the one at Eastridge (which is closest to me) never answered their phone. I had called this Lids and the guy on the phone was really nice and didn't have any attitude in his voice or anything, so that was already a plus for them. I got there and there was already a guy getting his own customized hat order in, and there was only one guy in the store at the time (around 3PM). Although it took a while to get my order in, I wasn't at all impatient or angry, only because the guy that was working there actually acknowledge my presence and my waiting. Pretty sure his name was Andrew. He remembered that I had called and was super nice and was easy to work with. I worked in retail for 3 years, and I know how hard it can be to be the only one working and having multiple customers to please, and this guy did GREAT. I was super happy with the way my hat came out too. Good quality, good service is always a great combo. The only reason why this was a 4 out of 5 star review was just that it was really pricey. But other than that, I had a great experience! Thanks Andrew! (if that's your name). read more

Greg was great, and Mario too. I asked them make 17 custom hats for my sister's birthday party. They initially didn't have the colors I wanted in stock, so they called other places and got them. They made the hats in less time than they estimated and called me when they were ready. Good service, good quality. Cleaned up the hats nicely. Would shop here again. read more