I've been there for a year now and my experience has been just awesome. The staff are very kind…read morewarm welcoming people. The units are very affordable, the best I've seen all throughout this area. The units are also clean and I've had no problems with pests, rodents or roaches. And I love the way they drive around in the cart when people come in checking on who is there. Therefore I don't have to worry about storing my stuff there. I totally recommend going there.

Moved into this place in a hurry because it was the cheapest in town... I just moved out after…read moreseeing the condition of my unit! Mouse poop and pee everywhere... They even chewed some of my belongings... not weather proof! There was wet concrete and mold under a lot of my bins... I have brought all these concerns to the attention of management and they said they will be handling the problem! But just be vigilant of your stuff... Would probably be a good idea to check your unit once a week or so and let management know as soon as you see an issue. Everyone who works here is super nice and helpful!

As a long-time storage resident, the customer service provided by staff and management is the BEST,…read moreand the facility is TOP Quality. Our manager, Joe, always goes out of his way to assist in whatever we need. Demonstrated by his attention to detail and care in taking care of our equipment and those we share the space with. Providing us reassurance that we have nothing to worry about. If you need secure storage with Great Customer Service, which...let's face it...is hard to find these days, this is the BEST place.

Have had my Rv stored indoors here for a few years now ... great staff very organized and always…read morehappy to assist It's easy to get to right off of sunrise and 50 makes it convenient

Lloyd was very helpful. Check-in was such an easy process. I do feel like my things are safe and…read morethis was the best price for the value around my neighborhood.

The office manager is the best but customer service over thr phone forget it they are the most…read morecondescending piece of shit you can ever deal with. Every fking time I call I don't see your account, when I give mine? Mind you i have not spelled it out for her to say that yet? So how the hell can you see or not see my account if I didn't spell my name it's not easy to spell since there are plenty of ways to spell it. So I asked her well how did you spell it if you cant find? She's like well obviously I didn't spell it right if I can't find it! You need to spell it then I can find it. ok now I had to pull myself together because I remember her from the first time I called when I was stuck behind the gate at their so called 24/7 facility i forgot my phone and needed them to open the gate this bitch took 15 min opening a gate because she can't find my acct again because without asking me how to spell it or what's my full name she putting her own shit in the system I was stuck in the facility for 35 min. Also plenty of spiders an roaches. Rent increase almost 300 for a 10x10

I was looking around for a decent storage place At the time…read moreI had a one bedroom and I had moved my boyfriend in along with his things. Let's just say it was wayyy over crowded! Lol more so we stored his things in it. We had a smaller size, he didnt have massive furniture except a China cabinet. We paid roughly $55 bucks a month. They have security and a lady on site 24 hours. She is super awesome. There were moments we were late cause of our pay weeks but she was amazing about it. I think we had the storage unit for maybe a half a year to a year. They tend to have deals all round. The place is well cleaned. The elevator they had that we used seemed a bit sketchy. Like I didn't want to over load it with muliple stuff cause I felt it wouldnt work. We ended up going with this location because it was literally next door to us. Convenient and affordable.

If you want your personal items to be safe, DO NOT RENT A UNIT AT THIS FACILITY!!!…read moreThere have been at least 5 burglaries since October 2024, you can verify this at https://communitycrimemap.com/ The advertised individual unit alarms do not appear to be functional (they are supposed to sound if someone accesses your unit and you are not keyed onto the premises...). Furthermore, there are NO cameras in the halls of the non-climate controlled area, making it extremely easy for thieves to conceal their actions. In the case of the burglary to my unit, Management and Police have been unhelpful so far. Avoid all of the time and money spent getting your stuff back and rent elsewhere, at least at a place with cameras inside the facility.

This storage is the most expensive in Sacramento by far. They also keep increasing their prices…read morealmost monthly. Slum lords

Don't even rent from them they lie about everything and they put your stuff up for auction when…read moreit's not been 3 months

Quick, easy move in, then was able to get a cheaper unit after several months and that experience…read morewas just as easy to transfer into with no issues. They are very clean (came from a place infested with mice... YUCK) I've had zero issues with anything there. I wish they did stay open a little later due to work hours but I make it work when I need to go. I'll stay here as long as I need to, very convenient also. PS... WE LOVED THEIR CUSTOMER APPRECIATION PARTY THEY HELD last year! Thank you for thinking of us too!

Great facility...clean and secure with easy access to all the units. The staff is phenomenal! We…read morecalled from LA prepping for a move and received so much support and assistance which made it a seamless transaction. They know their business! Please contact the facility manager-Jennifer Johnson- you will not look elsewhere!

I literally stay here because of Billy and the service he provides! I know m storage unit will stay…read moresafe. He is so courteous and very diligent in his job! He is always friendly whenever I come in!!!!

Our new 30 ft travel was stolen and they haven't even contacted us to provide any camera footage…read moreetc...2 trailers stolen in 1 week by same person..this is not a secure establishment..we are devastated

I had to come and leave a good review for American River Storage because Scott and Lawrence gave me…read morethe best customer service. They are so friendly and welcoming, truly a pleasure to do business with. They also take excellent care of the grounds and the units. It's the cleanest and most well maintained storage facility I've seen. They have reasonable prices and they thoroughly explain the different unit options. I highly recommend American River Self Storage.

I've been with American River Self Storage for nearly a decade.This month marks 10 years -- and…read morethat alone should say something. I've never had an issue with my units, the grounds, or the overall safety of the facility. I genuinely enjoy being here. Over the years, I've referred many people, and at least four of my immediate family members currently rent units here as well. Office management is amazing Scott and Lawrence deserve real recognition. Scott is the on-site backbone of this facility -- the one you see constantly staying on top of the grounds, making sure everything is clean, maintained, and running smoothly day in and day out. His customer service is phenomena; he's dependable, consistent, patient, respectful, and always willing to assist. Lawrence is also phenomenal to work with -- professional, helpful, and always clear when handling anything that involves paperwork or questions. Together, Scott and Lawrence make the office run the way it should, and they're a major part of why I've stayed loyal all these years. When I need something done, they make the process simple and straightforward, every time. To be transparent, I do avoid dealing with one staff member: Ian. My interactions with him have been consistently difficult. His tone comes across condescending, like you know less than you do and he tends to complicate simple requests instead of clarifying them. A recent experience -- I was moving things between my two units and using the electrical outlet on the wall. I'd been plugged in for about two and a half hours with no problem, and then 45 minutes before closing Ian suddenly came out to tell me I wasn't allowed to use it. So it took 150 minutes for you to realize and address the issue. A few days later, I called to ask if they stil had any larger unit I oreviously discussed with Scott available so I could consolidate, and in the middle of the conversation he repeats, "And just to remind you, you also can't use the electrical outlets." At that point, it felt unnecessary. I heard you the first time I'm an adult, I understood it, and repeating it came off exactly the way my experiences with him usually feel. Aside from that, this facility has been nothing but dependable -- clean grounds, secure units, and reliable management. I've been here almost ten years, I currently have two units, and I don't plan on going anywhere else. If you're looking for a storage facility you can actually trust long-term, with staff who genuinely take care of their tenants, ask for Lawrence or Scott. They're the reason so many of us stay loyal to American River Self Storage.