Update two months later: My father is now in a real rehabilitation hospital and the difference is…read moreunbelievable. He's walking with a walker, progressing daily, and finally getting the care he needed all along. The administrator at Mountain View, Joji D. Gervacio, once told me coldly and confidently that "this was his life now," meaning he was literally bedridden and couldn't do anything. She said that was his life and he was incapable of recovery. Two months later, she was proven completely wrong. If we had accepted her words, I truly believe my dad would not be where he is today. This review is to say: Don't take everything they say as final. Don't give up hope. And if you get a call from that administrator, stay sharp, ask questions, and trust your instincts.

Negligent and Unacceptable Care…read more My grandfather was at Mountain View Rehab Center, and the experience was absolutely horrifying. We repeatedly told the staff that something was wrong with him, but they ignored our concerns and dismissed us completely. It wasn't until he vomited twice--and we insisted again that something was seriously wrong--that they finally decided to call an ambulance. By that point, his condition had worsened so badly that he had to be rushed back to the ICU. This could have been prevented if they had just listened and acted earlier. The lack of attention, urgency, and basic compassion was shocking. This place failed our family in a major way, and I would not recommend trusting them with the care of a loved one.

I would not recommend this facility to anyone considering care for a loved one. During my father's…read morestay, we experienced several serious issues that raised major concerns about both safety and overall quality of care. There was an AC intake connected outside of his room that pulled in cigarette smoke from a not designated outdoor smoking area. No patient--especially someone in a vulnerable condition--should be exposed to that. We reported this several times. More concerning, my father fell out of bed and had to call me himself. I then had to contact the facility to notify them, even though he was under their direct care at the time. This happened more than once. That level of oversight is unacceptable and deeply troubling. I was on FaceTime with him a handful of times and overhead the lack of bedside care from the staff. Walking through the facility, it's clear there are too many patients and not enough staff to properly care for them. The environment reflects that imbalance. If I could do it over again, I would have taken my family member out of state before choosing this place. I strongly encourage others to read reviews across multiple platforms before making a decision. It's unfortunate that this is considered a rehabilitation or medical facility. Patients and families deserve far better.

I visited my Mom one night and my…read moreMow was left earring lying down her tray beside the bed n nobody even care to assist my Mom to put her bed up n help her with dinner . My mom even told me that she had to give the CNA Madeline or they are not going to help her . My Mom . They just want patient. Pls . If you love your love one . Look for a better facility ... caring people and someone will treat your love one with respect !!!

Great group of folks working at this location! My daughter was treated post-ankle surgery, I…read morereceived care after a knee replacement, AND my husband is currently being treated for a herniated disc. It has truly been a family affair! We've all seen incredible results that simply wouldn't have been possible without their expertise, attention, and genuine care. Jesse Young runs a tight ship, and the entire crew is top-notch. A special shout-out to Bobby, Ellie, Jesus, Ryan, Ricky, and Bryan--they and the rest of the team are all super friendly too. From the moment you walk in, everyone knows your name and makes you feel incredibly welcome. I highly recommend Vargo's San Fernando location to everyone!

My spine injury was not as the result of any injury or accident. It is as a result of a cyst…read moregrowing out of my spine I now have chronic pain in my lower and in my upper back. It's scary. I have never experienced any significant physical discomfort that didn't get better after a few days or weeks. The friendly and gentle environment of Vargos has not only made my physical pain more manageable but has also made me feel less scared about the physical challenges I face when living life with a spine injury. Alex, Ryan Montreal, shahnur, Andrea, Jessica, Marc, Matt, Andy, Chelsea, Adam and their dream team of knowledgeable, friendly, professionals are eager to help find the clearest path to living a healthy pain free life as possible. I am sure my recovery would be more strenuous and stressful if not for the fact I have Vargo physical therapy to help me during this process. In addition to being staffed with highly skilled and supportive staff vargos is a clean well run establishment that clearly places patients over profits. I wish everyone everywhere recovering from any and all injuries had access to vargos physical therapy. They are an absolute joy to work with and an answer to my and my husbands prayers.

I would like to say thank you to the Maclay team ! You guys…read moretruly made a difference in my grandmas recovery! I will be forever thankful! From her nurses really caring for her wellbeing and always making sure she felt like home. Thank you

The office staff was most helpful. Shout out to Ismarelda. The nursing staff was mostly helpful…read more The problem I have is the CNA and nursing staff at night. Everybody disappears late at night. Very difficult to get someone to help in the wee hours

Just want to give a shoutout to their PT ND OT - Michelle, Arminta, Oscar, and Cristina. They are…read moreso sweet and caring and they do a great job with the physical therapy and occupational therapy. I have a relative in this facility right now and the progress is very good. In general everyone here seems nice and pretty good.

North Hills is like living in a great hotel with an outstanding medical staff. The food is…read moredelicious. The rooms are spacious and comfortable. I was lucky to have Christi O and George as my treatment team. Mary Jane, an outstanding CNA made sure my daytime hours went well. And Maria Parada never missed a thing. My medication nurse shared her nephropathy experience with me resulting in a new medication for my case, At night our RN supervisor Destiny covered us like a warm blanket. Stephanie was a headphone hero! Marta often does double shifts. Christina made sure I worked hard in my rehab sessions. The social workers are really good. Shen brought my iPhone back to life after a hard fall. My caseworker and I shared the same surgeon creating a bond that will last for the rest of my life. CC was my first CNA and made a wonderful opening impression of the facility. When it came time to leave Lindsay Rodriguez packed me up. Everyone at North Hills loves their job. If your looking for quality heath care in an outstanding environment North Hills is worth a serious look.

Met the love of my life here at phoenix house lol shoutout to Matthew M. no but fr i was sent here…read moreby probation over a little 10 years ago im 26 now man how i wish i could go back in time!! Ill never forget my experience here n all the people i met along the way.. it really molded me to the person i am today. It was crazyyy asf always up to something here fights all the time but overall they did have caring staff n they did what they could for me shout out year of 2015-2016 this place will Forever have a core memory and place in my heart.

I went when I was 15-16 2002 & 2003. I have some great memories in this place. The staff were…read moreamazing my favorite was Jenna!! When I first came in and had to detox the nurse and staff were understanding and caring. I met so many amazing people and made great friends along the way. I'm truly thankful for this experience and those who were apart in making a difference.

My father is receiving top care here as he recovers from hip surgery. The staff is wonderful and…read moreattentive to our family and father's needs.

I broke my femur, I went to The Grove. I fought it and…read morefought it, I did not want to go. This is THE BEST care I have ever received. Shannon the social worker, Holly the head nurse, PT, Eileen and Rene, "little Lilly the CNA, Carmen, RN, I couldn't possibly name everyone that helped me. I know I would not be where I am at today without each and every one of them. I would definitely recommend The Grove. Thank you to all the staff for the excellent care

If you had a concern on a loved one and wanted to check up on them, good luck. They don't answer…read morethe phones at all!! I attempted several times to contact the facility and no one ever answered, the line continues to ring without any option to leave a message.

My fiancé has been there since the beginning of this year, my family and him love this place. Staff…read moreis amazing and very helpful when we visit him.