My Kaiser doctor wanted me to come in for a retina scan and a BP check. I had my choice of any…read moreKaiser Medical Center, so I picked Kaiser @ San Leandro. I reported to the 3rd floor Adult Medicine, and they had me wait. When they wanted to speak to me, they came out and spoke to me directly. My retina scan was non-invasive. It took about 20-30 secs per eye. Absolutely amazing! No more dilation drops, and wearing crazy sunglasses. The blood pressure check was easy. You get three attempts to pass. Tip: Don't look at the meter screen. Kaiser@ San Leandro has free parking. It's located at 2500 Merced. Near I-880 x Marina Blvd.

Today she has been a good day. She's feeling so much better. She's ready to leave and prepare for…read moreher new job. It's gonna be a fantastic day!

I had an amazing experience with Stephanie! :) She was very resourceful and attentive to all of my…read moreneeds. She transferred me to the front desk and the ladies were equally helpful and directed me to the proper resources I needed. Thank you to Ladies at Davis St.

"NEVER" answer phone calls and no one relates messages at a timely manner. If you need to…read morereschedule or notify the office about anything you will NOT get any help at all. This is VERY debilitating and upsetting. This is not functional. You can't even leave a message because it only rings and rings and rings and then hangs up on you.. and when the office is closed and you get a advice, nurse they do not relate the message to your doctor.

Armando Cervantes is such a terrible doctor. Didn't care at all about what was going on just…read morebecause I am overweight. I have conditions that make it hard to lose weight and I have a referral that is 5 months out. But im made to feel like crap because someone doesn't want to do their job and just blame things on the weight, that shouldn't make you any less valued as a patient or a person. This phone appointment made me instantly depressed this tactic needs to change.

EXCELLENT CARE. Engaging with the healthcare system can be scary, and I found the staff here to be…read moreas soothing, reassuring, and kind as they were professional and capable. Dr. Bhamra has been overseeing my wound care, and has saw to my care with a confidence-inspiring sense of expertise, as well as the eye of an artist. It's been literally. Years. Since I've left a review for anything, but I have, in the last few ongoing visits been VERY impressed with the level of care I'm getting here.

When I had health care there- my doctor told me I was anemic- he did not prescribe any iron for me…read more He told me if I got worse I would have to get a blood transfusion. How am I to know how many milligrams to take? How many days was I supposed to be taking the medication. I went to a health store and purchased some iron. I guessed it worked because he never mentioned it again.

There's room for improvement with the staff. Treat every patient as if they were your family…read moremember. I heard a lot of well that's not my patient. They are your patient. You're just assigned to different areas. I had read their book they have in the lobby and it was frightening. Nobody seemed to be coming out alive. I was determined that my mother was going to walk out alive and she did. Family members need to do their part to. Don't leave a loved one in there and not go to see how they're doing n living. People reside here, it's their home, Health care workers it's your job to care for the wellbeing of these patients. If it's just a paycheck you should find another job.

Responsive staff, easy to book follow ups, hand seems to be healing according to descriptions by…read moresurgeon and staff. Surgeon was initially careful to suggest postponing surgery until my condition was interfering with activities of life, which gave me confidence that he was more concerned with my welfare than revenue for his practice.

This practice is discharge-happy…read more I came in for a pinky fracture in 2021. Went through about 6 sessions of therapy. My range of motion never returned back to normal despite the false reassurance by Dr. Stein. The therapists requested my insurance for more therapy sessions so they could try something different to see if they could get my full range of motion back. Even though my insurance approved the sessions, Jenn the PA ended up canceling my sessions being adamant saying I didn't need them. Then she unprofessionally kept arguing with me and said there's nothing else they would be willing to do to remedy the situation. I left a very frustrating voicemail for her asking why they would treat me like that. Not only did she not reply, but a week later, I received a discharge letter in the mail. Fast forward to this week, I had another injury to my hand. Knowing I have limited transportation and access to another hand clinic , I tried calling EB Hand again. I explained the discharge history to the receptionist, but she told me there was no record of me being discharged on file. So then I sent my referral to them and proceeded to book the appointment. I get three hasty call attempts maybe an hour later basically telling me they dug up files from 5 years ago saying I was discharged from their practice. I would avoid this practice like the plague. They mostly deal with Worker's Comp patients, and all they want to do is collect money from your insurance. Whether or not you experience a full recovery or they live up to their treatment promises is of absolutely NO PRIORITY to them. Beware! Zero stars for the medical staff. The one star is for Mike and Joe, the therapists, who were always great to me.

5 stars for the staff that worked 4/24....great service from the time I walked and during the whole…read moreprocess....extra shout out to the Front Desk, MA's and the Dr had a great bedside manner!!!

I came in yesterday for a physical and drug test and was told the wait would be about 2.5 hours,…read morewhile the physical itself would only take about 1 hour. Because of that, I scheduled an appointment for today. Even with an appointment, I still waited 45 minutes before being seen, then another 35 minutes just for vitals and the urine test. I was unable to complete the physical because the wait was still too long, and I had to leave to pick up my child from school.

I have been a patient here for a few years now and I like that my doctor (nurse practitioner)…read morelistens to my concerns and is respectful. The office moved from the downstairs area of the same building. The building itself needs some updates and renovation but at least the doctors in this office provide support unlike other clinics and hospitals I have attended in the past.

Dr.Zhang very professional to me,very details, friendly and sweet staff team, highly recommended…read more Nice and clean office.

I've been undergoing treatment for knee injury at Bay Area Pain and Spine Institutee for the past…read morefour months. Everyone has been receptive and kind. I've had minimal wait time which is important to me while enduring so much pain. Dr. Behravan is professional and skilled, clearly up to date on current treatment modalities. He has patiently answered all my question, and made clear my treatment options. He pays attention to detail and has followed my progress closely, I'm so glad I found him. I'm currently experiencing less pain and have more mobility. I Highly recommended him for the care you deserve.

Horrible customer service - don't care about you or your pain or your financial situation - if WC…read moreis denied even if you want to be self-pay they will not let you and will not listen - very rude

i've always had kaiser but switched to anthem and this was my first time at a non-kaiser hospital…read morein the bay. iwas seen today by the ER for anaphylaxis. they saw me, admitted me, and treated me SO QUICKLY. i was checked in on multiple times by doctors and nurses and everyone was kind, knowledgeable, and attentive. they provided thorough explanations and set clear expectations. being in the ER is never a great time but experience was a pleasant surprise.

How this place got so many low ratings? I've never been out to this facility, but i was pleasantly…read moresurprised at how gorgeous this facility was. The security guard greeted me with such friendly energy. The person who checked me in was also just beyond bubbly. I couldn't have been more pleased with how clean this hospital was. It was a lovely place to meet my newest great niece. And the staff in the Birth Center were amazing. They were responsive, informative, and you could tell they genuinely loved their job. This is the energy new moms (and dads) need when baby arrives. What a lovely experience overall!

The staff were very friendly. The office was quite nice for…read morea clinic and though I was a walk in patient I only had to wait a half hour. The nursing staff were pretty thorough and the nurse practitioner I had was extremely friendly, asking questions and seemed to take her time listening to me more than my own doctor. May come back in other non emergency situations if my doctor is not available

Update (6/26/26): updating my review to 2 stars because charge was canceled by the billing…read moredepartment and no longer shows up in my bank account. But it shouldn't have taken 3 weeks to resolve the issue. Horrible communication and inability to correct a mistake on their end. I needed a TB test for grad school and a lot of urgent cares didn't take insurance for the test. When I made the appointment on June 4th, the person I spoke with said they take my insurance. When I arrived for the test on June 8th, I was told the test wasn't covered by insurance and was $69. Since I needed the test for school, I just paid the fee and it was a little lower than some other places. However, they should have told me at the time of booking so I could have been prepared to pay or go elsewhere. The bigger issue is that they haven't refunded the $50 fee I was charged when I filled out my information online. The online portal just asked for my card info but nowhere did it say I'd be charged a fee. When I went to get my results read on 6/10/26, I showed the receptionist a screenshot from my bank account and she said that was a no show fee and they would refund it since I showed up to my scheduled appointments. When I check my bank account two days later, I don't see the refund. I've made several calls and the people I talk to keep saying they'll look into the issue yet my bank account doesn't show the refund. One person I talked to said I shouldn't have been charged the NSF because I had a TB test, not appt. It shouldn't take 3 weeks to refund the fee and am seriously considering taking City Health to small claims court. The person who did my TB test was friendly but I would not go back to City Health due to the above issues.