Overall, it was okay…read more Today was my first successful donation w/ physical and overall, my experience was okay. It wasn't great, but it wasn't horrible either. I arrived almost an hour earlier than my appointment time and appreciated being worked in and able to start my process earlier. The process was also super informational and thorough, but still somehow quick and efficient which was great. Staff also answered any questions I may have had during the process and were attentive to me as well. Truly my only complaints are during my finger prick at the first station, I was pricked in the center of my middle finger and 7 hours later it is still hurting like holy cow!! As a medical professional myself too, I know that finger pricks need to be on the SIDE of the finger. Next time, I will be making sure of this and I would hope that staff is fully complaint in doing so. I also happen to notice a donor frequently dozing off as well to which I saw no staff react or act upon. I was told that sleeping or having my eyes closed was not allowed due to safety precaution, but multiple people let this person "sleep" while they saw and did nothing. Just thought that maybe we could be better in the future for things like that.

I've gone to Biolife in Ankeny since 2018; It's a great business..staff is polite and place is…read morealways clean.

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Donating blood/plasma is good for everyone. The staff is friendly and when I was seeing spots- they…read morecooled me down and I didn't faint! That is 5 star worthy! Fresh bakery items are a bonus.

This business needs serious attention. Weekends being the busiest time for donations (due to people…read morehaving time to go obviously), there needs to be some kind of increase in staff. Two nurses helping 20+ people on the chair side and one at reception is absolutely unacceptable. WAITING OVER AN HOUR to get into a chair is absolutely unacceptable. Either staffing needs to hire more people or adjust scheduling bc how does a business run with literally the lowest amount of staff possible. I personally know people choosing to drive to Ankeny to donate over coming to this branch bc it does not seem to be doing any better over months and months of management not fixing these issues. If it takes less time for someone to drive 40 minutes both ways on top of donating - you should recognize your business needs help. If this was one instance of a scheduling mishap that'd be a completely different thing but this has been an ongoing issue for far too long for management not to notice.

Ames center has lost all my respect. It has gone downhill over the last couple of years …read more Management is terrible, most of the staff are rude and don't care about the people they are giving services to . Don't you people realize that you need OUR help with OUR contributions ? I've worked in customer service myself and experienced the high demands , but there's a better way to treat others so lose the attitude and learn proper etiquette. I was on a bed for 44 minutes due to a bad stick drawn by Addy the manager. I was okay with it at first until it felt like she was poking at my arm just for the heck of it . Then she brings another gal over . short and chubby named Sydney was just as bad . It hurt the second time around and they both looked annoyed that I was clearly in pain . They both just walked away without any more explanation and I caught them both staring and obviously speaking about me in a negative tone . I've never felt so embarrassed to be in a situation that I had no control over . These people are obviously not trained professionals. Just obviously losers in white coats . Never go to the Ames Center !! Beware of unprofessional staff !

This is the place to go . Been to them all . Best staff new center. I'll be here till I can give.read more

Everyone here is always kind and helpful they always make sure that their needs come first if it…read morewas up to me I'd say they all deserve a major raise I mean if you seen me then you'd agree with me but everybody every time I come in here has something you know a great smile a great attitude everybody's on top of their job the perfectly oiled machine

Friendly staff did not have to wait. The manager Heather was helpful with an issue to issue The…read moregals helping me where Scarlett and Janicqua. Thanks gals

taytay is an amazing tech. I really enjoy coming to the center when she's working she does an…read moreexcellent job and brings excellent energy to the to the center. Thank you so much I gotta push the button

Clean. Friendly staff. This is a non profit blood donation center. Lot parking. I've given many…read moretimes here and that blood saves babies and others that may need it! I hate needles, but they do an awesome job getting my blood! It's a great thing to do, and you get SNACKS after donating! And can earn stuff! Marcy'sDinerTantrumScale 5/5- NoScreamingKids. Or anyone else screaming.

I have donated for 48 years. This is a top notch place. I have goofy hard to find veins. My doctor…read moresent me to the ER for a blood draw. The Staff here find them.

Awesome place to give blood and blood components to save people's lives! The staff is very…read morefriendly. Very clean, and pandemic masking and distancing as much as possible. Great snacks! Marcy'sDinerTantrumScale 5/5- NoScreamingKids. Lot parking. Imma gonna donate(despite fear of needles) as much as I can to help others. See pics.

Yep I gave blood for the first time in over 18 years! The…read morelast time I gave blood I was a young boy who wanted to help save the world! And I thought it was a good excuse to eat a box of Twinkies after.. Well that experience was far less wonderful then my recent experience at Lifeserve Blood Center. After a fairly quick questionnaire, I was in a room getting my vitals checked before I could give blood! Yep I have a low Pulse.. only 44 so they were a bit worried about that, but after saying I was a runner, they gave me the go ahead to give blood! The nurse was fantastic and the needle did not hurt to bad going in and she was there the whole time making sure I was doing ok! My pint of blood filled up in about 7 minutes and the whole experience lasted under 45 minutes from walking through the door to end of donation sipping OJ! I love how the signage was all about saving lives and it made me feel, like I did a really good thing for the world.. My arm was not to sore and I felt really good all day! The staff was all top notch, and it was a really positive, clean environment and I look forward to getting a reminder text or email about the next time I can give again. I feel like this should become part of my life! ... To help save some!

I've donated here a few times--normally everything goes well, although they're always slow. Today,…read moremy appointment was at 2 o'clock; I showed up on time, but it took an hour and a half before I was even on a bed. After seating me, they brought over multiple other doners who were helped before me, and thirty minutes later someone finally came to assist me. Mid-donation, they told me they had put the needle all the way through my vein, which resulted in a hematoma, and they gave me a kit to take home. After waiting countless minutes to get unhooked so I could leave, they informed me I had to finish my donation on the other arm. Three hours later, I'm finally home with both arms wrapped. I wouldn't go through that again for $500, let alone $45...

Why do you require appointment times and then allow SO many people to come donate at the exact same…read moretime? Horribly understaffed. If you go, prepare to stand around for an hour before you even get tested to make sure you can donate. Then once you are accepted, you will stand in another line for an hour before you even get a bed. The staff is not nice and clearly overworked. They have no respect for your time.

Worse than bio life. They do not honor their promotions. They do not care about honoring them. At…read moreleast with BioLife they will honor their promotions and if you have a complaint, the manager will call you back not some random customer service answering service. I switched back to BioLife.

They sent a flyer to my house, wanting me to become a new donor. I decided to give them a try. I…read morecalled to make an appointment. The lady tells me I don't need an appointment, to come on in. I put my last $5 in the tank to go donate. I get to the desk, which has about ten techs standing around talking. They have one donor waiting. This girl looks me dead in my eyes, and tells me they are "kind of busy", and that I will have to come back tomorrow. I thought she was joking. She was not. She refused me service. I left. I called the Center Director when I got home. She gave no f***s. No apology, no nothing. Just said I can come back, if I want. If this is how they're going to do business, they won't be in business long.