Ms. Caritas is awesome she took the time and care on my manicure and pedicure the experience was…read morevery relaxing and calming this was definitely a treat that I will be enjoying many more times truly a beautiful experience

I'm town for a week & needed a quick bang cut and highlights. I got a quick appointment with…read moreKatrice and was so happy after my experience. Before & after photos later. First positive: My stylist was ready for me at appointment time. She consulted with me fully and didn't make me feel bad about my opposing cowlicks! Katrice understood exactly what I requested & she also gave me a few lite suggestions that were excellent. She is professional and knowledgeable. She quickly got started on my highlights and worked to incorporate them into my previously colored hair. After the consult and allotted time for My highlights, I was taken to the shampoo bowl where I received the best shampoo & toning from Kailey. She explained everything she was doing prior to doing it; she asked about my comfort; she made sure to tell me she'd be gone for a minute or two while waiting for the to I g. She conferred with Katrice & I received a nice neck massage after lifting from the bowl. Back to the chair and Katrice dried my hair before cutting my bangs( I asked for a dry cut). She did an excellent job and left me feeling incredible about my hair! She is a true artist and professional. I will be driving back from OKC every 6-8 weeks to see her. It's worth the drive! Thanks Gould's - you have 2 superstars in Kailey & Katrice!

I went yesterday for a birthday massage and enjoyed myself. The staff was friendly and made me feel…read morespecial. The atmosphere was nice and relaxing. My masseuse was amazing. She pass attention to spot I mentioned beforehand and truly helped me relax. I do think she was texting while massaging of my feet which I why I only gave 4 stars, but overall good experience.

Had an appointment for 2 massages on a Wednesday- my husband's 50th birthday. We both took off…read morework!! Only to arrive and discover there's construction going on next door right next to the massage rooms. I told the masseuses this is unacceptable and I wish someone had told us upfront. They replied, we wish they would tell you too and asked if we could reschedule for the weekend when there isn't construction going on. Thank you Goulds for ruining my husband's birthday!! This is absolutely unacceptable customer service!!

I still give European Wax Center five stars! Since…read morerelocating from Florida(with my last visit in Florida) speaking to the staff there reassured me that on my move to Tennessee that I would receive the same service. Those ladies were right and I have a received the same great customer service! - upon today's visit I received an email to redeem 50% off and I gladly pulled up the app, set a reservation time using the app- I headed out the door to the nearest European wax center location to me I was greeted with pleasantries the front staffers - I showed the email where I had 50% off it was honored and accepted. Thank you! The wax specialist that took care of me on today's visit name was Jerricha she was informative and polite. Jerrica listened to my needs after my service was completed I tipped Jerricha in cash. I will be returning again for another service. Service $21 50% off Total $10.50

Still no service 17 minutes after appointment. Asked if there was someone else and got with a…read moretechnician who had only been there 2 weeks and couldn't do the job. Not a good experience. Manager totally on the defensive with excuses. There is a 9 minute grace period for a customer but a customers time.... Hmmm....

I have been searching for a holistic spa that does a good facelift Lymphatic drainage massage …read more THIS IS THE PLACE! What a hidden gem! First off you walk in and the ladies are so so kind. The environment is peaceful, comfortable, and your body just seems to take a deep breath. I have had 3 treatments at Champalou now, Tiffany is AMAZING and so knowledgeable I will make visiting this spa part of my wellness routine. The owner also has her own holistic skincare line which is fabulous. The blue Tansy oil is amazing. I also love that the ladies here seem to be rooted in Christ. You can just tell by their smile and energy! I wish I had known about this place earlier, and I will be telling all my friends!

Love love love. I left feeling amazing!!! Thanks to Katie ! This is my second time going to…read morechampalou spa and I hadn't been disappointed yet ! Thank you

I have been a patron of this business for a few years now and I absolutely love it! The aesthetics…read moreis really Girly and pretty and you're offered wax shots (tequila shots) when you arrive. The actual waxing process is pretty much painless! The employees have all been following Covid-19 protocols, and are highly trained. This Black owned business will continue to get my full support and then some!

I've been going back and forth with myself about getting my upper lip waxed. It's not too bad but…read moreas you get older you discover more hair in undesirable places. So before things get out of hand, I pulled the trigger and made an appointment. The place is super cute and feminine. The manager was very helpful and was able to address my concerns. Because it was my first visit, I got a 50% discount!!! The young lady that provided my service was very nice and made sure I was comfortable. A few minutes later I was smooth and hairless. If I make this a regular routine I would definitely come back.

I came in for a Brazilian wax around 5 PM on November 17, 2025. The building was clean, I was…read moregreeted right away, and the acting manager took me back for my service. She gave me a moment to get settled before starting, which I appreciated. The wax itself felt a bit rough, but nothing out of the ordinary. I was on the phone with a friend to distract myself, and I began to notice she kept going over the same areas repeatedly, almost as if the wax wasn't grabbing the hair. When she finished, she let me check the results--and that's when I noticed that about 75% of the hair was still there, just broken off the way it looks when you shave. I tried to discuss it with her, and she attempted to go over the area again, but the wax still wasn't picking anything up. I was disappointed and asked for a reasonable solution, especially since I now have to wait for the hair to grow back to at least 1/2 inch before anyone can fix it. She told me she couldn't offer a discount and that I was still responsible for the full balance. When I asked to speak with the manager, she told me she was the manager and that the head manager wouldn't return until Wednesday. When I asked for their contact information, she refused. After pushing the issue and explaining my concerns, I was eventually offered a free service. Overall, the service was poorly done, and as a loyal customer for years, I'm extremely disappointed. My wax feels prickly--like porcupine quills--and that's absolutely not the result I expect from this place. So disappointed.

I've been here a number of times and every single appointment has been stellar!…read more The rooms are comfortable and clean. The staff is friendly and professional. I've gotten a Brazilian every time I've visited and I've been so happy with the results. I also appreciate the wax they use as I feel like it works a lot better (and causes less pain) when compared to competitors in the area. Highly recommend you check them out!

I've been here three times to get my eyebrows done and they have always been so nice and kind. I've…read moregotten threading and wax and they made it very comfortable with each service.

KP does a great job. she gets me right every time.....read more

Best experience ever. Not only does the inside give luxury, the staff is amazing, welcoming, and…read moreknowledgeable. I enjoyed my facial so much and I was glowing afterwards. My next appointment was booked before I left!