Please note that employees here pressure you to write a review upon your first visit or the day you…read moresign up. Therefore the many positive reviews are likely before the client experienced full service. Unfortunately, my experience was not a positive one. From April to May, the main security gate remained open and broken. Repeatedly driving by and seeing the gate open for anyone to access became increasingly frustrating. I understand we're paying for storage but the purpose of a secured facility is completely undermined if the gate is not maintained or repaired in a timely manner. What finalized my decision to move out of my unit was the extreme disappointment I felt from the lack of urgency in addressing the issue. After doing a bit of research, I can assume why there was no rush. Based on the company policies/terms it seems the condition of the gate does not create a significant liability for CubeSmart. Therefore, if an event does occur, the customers lose, not the company. From this experience, I discovered this company does not prioritize customer concerns when serious issues arise. After moving out due to the circumstances mentioned, I overpaid for three weeks and requested a $75 refund. They denied without hesitation. The only compensation offered during this whole month-long debacle was a $10 credit that could not be applied to my final payment. I called to discuss this and never received a return call. I lost even more money moving units to StorageMart, but I would do it again to avoid this Cubesmart and all others. They clearly do not believe in making an unfortunate situation better for their customers. Fun fact: According to public figures, Cubesmart made $333.8 million dollars in profit last year. They can surely afford to refund their customers when wrongdoing has occured.

Marie was fantastic to work with! I had initially set up a time for 10 am to come in and do my…read morepaperwork but unfortunately I got held back by a meeting. Marie called and was able to reschedule for later in the afternoon. When I arrived, she was busy cleaning the leaves from the driveway and in front of the garage. She was patient with all of my questions and showed me how to use the gate and the app. She even walked me over to the unit so that I will be familiar during move-in day. She is super accommodating and helpful. I would recommend this location!

Clean and well maintained. Easy access and great service from staff. Caprice was very helpful.read more

The facility is super clean! Denise is very helpful and knowledgeable. I had so many questions as I…read morehad never used a storage facility before, and she answered every one of them without getting annoyed at how many questions I had. I highly recommend choosing this facility and working with Denise!

I came in and Ginger was on lunch. I waited a little bit but that was not a problem at all. I had a…read morepallet dropping off for a customer. She was very helpful ! Thanks Ginger for your help !

Good Morning I Came In This Morning & Was Pleased With The Customer Service I've Received Today By…read moreA Woman Name TuTu; She Helped Me Through The Process Very Respectful Outstanding & Great To Speak With For Any Help With Any Services.

Needed a storage locker on a short timeline. The reservation process was very easy and the front…read moredesk was professional and friendly.

Great service and facility for a good price and near major intersections to make moving back and…read moreforth easy

I am new to renting a storage space. Went to Hobson and Ricki was amazing. She is very…read moreknowledgeable and answered all my questions. Made renting a storage space a breeze. She's the best. Thx Ricki

I was really excited to use this place, Rikki was amazing and answered all of my questions. When I…read morearrived however, it was a nightmare. They are so unorganized, the employee took 20 mins to enter my info and then had to call his manager 6 times to ask how to do things on the computer. It is very dingy and everything is made of wood. Also the lift for the uper units was broken when I arrived with no estimated repair time. They told me I could use it indefinitely on the phone. Great prices but you get what you pay for.

Ralph and his crew were outstanding! I can't recommend them enough!…read more A Clean Start helped make an overwhelming task of cleaning out an elderly relatives house and deep cleaning it to sell stress free. Their price/rates are excellent and they do an incredible job. It's evident how much care they put in and how hard they work. I really appreciated their care, communication, and flexibility. If you need packing/moving/cleaning services look no further - this is your team! They are are extremely thorough and very trustworthy!!!!

I inherited a house from my godmother that was essentially a hoarding situation and we live out of…read moretown. I interviewed several companies to manage donations and clean out, ideally performed during the week we would be there. When I met Ralph I got a great vibe and was excited when he said they could begin work the next week and complete the large project the same week. His price was lower and project could be completed quicker than other companies, which was super important given the circumstances. Ralph and his team were friendly, professional and great communicators. They made sure donations went to organizations in line with our values. Importantly they also brought me every potentially valuable piece of jewelry, paperwork, and photos to review before making a decision of what to do. So we felt we could trust them, which was critically important in this situation! I could not recommend Ralph and his team at a Clean Start more highly!!

I often use this location for pick up orders. The staff is friendly and very helpful. Store is…read moreclean and well organized!

LOL, why is there a 4 star brimming on 5 Office Depot?! IDK but I'll keep the vibes going…read more FIRE Office Depot! Smells more like a thrift store than the thrift store down the street, Goodwill! Dank as hell. Carpets not shampooed for DECADES so it's like walking into Home Depot from 20 years ago! Very nice! Classic... till it closes which all eventually will sadly as the world turns

INFESTED WITH MICE! DO NOT USE THIS STORAGE COMPANY! All of my belongings that I owned were in a…read moreunit at this facility and they were all ruined, chewed or contaminated with mouse feces/urine. It has now cost me thousands with damages, dry cleaning bills, health bills, etc. I even paid extra for a climate controlled unit thinking my belongings would be safe, but do not trust this place. I also paid for insurance and the manager Val and regional Manager Michelle have ignored my emails, phone calls and voicemails to discuss and submit a claim for the insurance I paid for. Everything I own and have worked hard for was completely ruined days before Christmas and they don't even have the decency to return a phone call. I am appalled that a business can be run in such a manner. Save yourself the heartache and sleepless nights from stress and choose a different company! Update: I finally received a call back, but it was only after I wrote a bad review. That right there shows you their business approach. It takes someone to be in tears writing a poor review to get any customer service. During the call there was no sympathy, no compassion, purely blaming me. It ended up heated and I am normally a very calm, nice person. If they spent more time tending to their customers in the first place than removing actual legitimate poor reviews on their company they wouldn't end up with such an angry customer. Again save yourself the heartache and stress, choose Uhaul

My son gave us a week's notice that he was moving home. After checking out storage units in Lisle,…read morethis one seemed the best price wise and ratings wise. I booked a uni online Friday night, and went in person on Saturday. Could not have been a better experience. Clean place, very helpful staff. uding the truck this weekend to move in. Highly recommen.