HORRIBLE management team whom conducts shady business. I have had a unit here for two years, upon…read moreuntil a recent management change I had zero problems, everyone I spoke to was kind, considerate, compassionate and friendly. Since the new management change it has nothing but rude, inconsiderate, and unfriendly service. My biggest concern is they turn off your ability to pay your bill to make it extremely difficult for you, your unit then falls in default therefore allowing them "legally" (so they have it worked out to be) to auction your unit for a far larger profit. DO NOT RENT HERE.

I have been using this location for several years. Prices are competitive and management is…read morefriendly. I appreciate 24 hour access and the fact that they have an on site manager.

My bf was picking up our commercial van, and even after a previous customer stormed out for…read moresomething U-Haul could not and would never do & the staff being exasperated by the customer ... the staff were absolutely very friendly, professional and polite with my bf. The staff were helpful and we will definitely be back soon, as we are going to be needing U-Haul services once again!!!

We reserved a pickup truck online and when we arrived were informed they had accidentally given it…read moreaway to a walk-in. The woman at the counter called the employee over and scolded her for the mistake in front of us. The trucks are double parked so we had to have another employee move another truck out of the way. They were extremely unprofessional and offered nothing to rectify the mistake. This facility is a hot mess.

I've had a storage unit there for nearly a year now. It's nice to drive up into the building to…read moreyour storage unit when it's cold/hot outside and it's comfortable inside. I've had no issues with anyone getting into my unit or taking anything. I'm 66 years old so these are all pluses on my opinion. The prices are fair. It's clean and seems like someone is always there to help if needed. I wish we could have 24 hour access or at least later hours but I understand why it's set up the way it is. Check them out.

I am very pleased with this facility. The staff is friendly and knowledgeable. Plus the facility…read moreis very clean. Love the online bill paying or as what I have done is automated monthly payment deductions from my bank account. I highly recommend this facility. I have not had any issues nor has my daughter who lives nearby and periodically checks to make sure our stuff is safe. Sue K.

Fast and very nice and respectable.Did a really good job l made the move earlier. Clean and neat in…read moreinside as well.

Experienced 5-star customer service from Lonnel. Appreciate the mix of professionalism and…read morefriendliness! Would definitely recommend this location and stellar staff.

I gave them 1 star, cause there was no option for 0... First they didn't charge me the 1$first…read moremonth as advertised, I called and spoke to a manager, who said she would have her higher up contact me,...never happened. I have left several messages, and never get a call back, I have never even been to the facility. Never used the unit, never even opened it. ***HORRIBLE SERVICE AND CUSTOMER SERVICE.*** Don't rent here or with this company, unless you love being ignored.

Erin is hands down the most professional, knowledgeable, most helpful and kindest manager I've ever…read moreknown (decades). 1,000,000 stars!

Just rented a parking space from I-55 Store It, and the process couldn't have been any easier!!…read more Thank you, Nik!!

I would like to give a huge shout out to the US Van line out of St Louis. We needed movers to help…read moreus pack and move but everyone who quoted us was an outrageous amount and were not available for the times we needed. US Van helped us from start to finish!! They quoted and stuck to there price and staff was amazing and helpful with all our needs!! Def will be telling friends and family that this is the mover to choose.

This review is for the storage unit. I had a enclosed utility trailer stored there. It was broken…read moreinto and everything was taken. What upsets me, is ALL of the main cameras did NOT pick up any footage of the two stealing my equipment. They cut the fence on the opposite side of the lot and walked all they way to my trailer which was on the other side. The only camera on my side was just a trail/deer camera. Really, This is you camera setup for your security. Also, my monthly rent went up last summer due to they said they hired a full time security officer on site. This security comes in every once in awhile. The is NO FULL TIME SECURITY OFFICER ON SITE. Last summer as well, Someones RV was stolen and recovered in Wentzville. I HIGHLY recommend you DO NOT store your belongings here as they are not equipped with good security or cameras.

Really like this place but tonight while working on our camper trailer, a guy with a early 2000's…read moreChevy 2500 Duramax kept circling us and complaining the security guard wasn't there. He was only circling where we were and then followed us to the front gate. But we forgot to make sure we picked up something and went back to our trailer and he followed us right on our bumper. He then proceeded to follow us back to the front gate to leave. We got out of there as fast as we could. Felt unsafe and uncomfortable

I rented unit #126 from April 2024 to December 2024. An employee named Blake Borders accused me of…read moreputting a stick in the gate one day and not punching in my access code in order to sneak in, which I never did. Also, an employee stole my lock one day to illegally make a copy of my key and on different occasions, stole my birth certificate, debit cards, and state ID's out of my unit. I later found out that I was being illegally recorded here (I'm not talking about the cameras they have all over the place to legally record everyone. I'm talking about I was individually illegally recorded at all times, even in the restroom, where there are no cameras.) I'm currently in the process of having the FBI and US Department of Justice investigate this place. I'd suggest you go elsewhere if you want to keep your belongings safe. Also, the front gate wouldn't work a couple times when I needed to access my unit in order to get my work clothes, which almost made me miss work.

(((( SCAM ALERT)))) Public Storage uses highly manipulative and deceitful sales tactics to rush you…read moreinto making decisions and accepting FREE insurance whereby you are then locked into a contract and have to jump through hoops to get out. The call center rep claims: "Hurry...Hurry...Hurry.... storage units are renting fast"....meanwhile the rep tries to slam me into a lawyered up contract agreeing to accept their "FREE insurance for 1 month ... but then requiring me to jump through hoops .. after I sign the contract....to get out. She warned me the computer was timing me out if I did not hurry and the storage locker would be gone if I did not agree to their terms and conditions....so I declined to rent storage. I don't need insurance for boxes containing papers. After getting all of my personal information, she notified Public Storage office on Watson Road that I had a reservation for storage. The lady that works in the office called me about my reservation. I informed her I had no reservation and asked who told me I had one, she said she did not know. Another tactic these big companies use to scam and deceive people. The right hand does not know what the left is doing. This is one of many big companies that uses manipulation, deceit and scare tactics coupled with lawyered up contracts. I recommend to STAY FAR AWAY from Public Storage. The rep also told me they can raise prices whenever they want. What a horrible way to do business. Public Storage has terrible reviews on the internet. That's KARMA! This is from another review and says it all: "Beware they make it very difficult to stop a rental when you are done with the space. There is nowhere on their app or webpage to stop rental and when you call they say they stopped it but continue to charge you. Very bad place to do business with". READ THE COMPLAINTS!!