Nice, helpful staff. Only problem is that some levels smell really bad - like a sewer septic back…read moreup.

The service is horrible, they have mice, I stored my things there for 3 weeks and they tried to…read morecharge me for 2 months. this plays is horrible they rob people I highly DO NOT RECCOMMEND! The customer service rep that is physically there are mean rude and not helpful at all. The quality is bad and the value is not worth it go somewhere else.

Good location Reasonable priced for accommodating size…read moreInside climate controlled units Only downside is no outside units to unload to but spacious with elevator and carts usage

I really liked how friendly the staff are. If you are late on a payment someone (a real person!)…read morewill call you to give you a friendly reminder. Also, I was VERY impressed with the price. NO ONE in town could beat their prices and the fact that everyone was so nice and helpful there just made it all the more better. Plus, they have everything you need to move (moving carts, supplies, tape, etc.).

I used Focus Movers to move again (I didn't want to move, but... life sometimes says otherwise),…read moreand I YET AGAIN did not regret doing so. They are fast, friendly, and great at what they do. I have absolutely no complaints about them. If you are looking for a complaint... I don't know, their truck doesn't have their name on the side of it? That's about all I can think of! :)

I must say that I was in a crunch and was able to call and get scheduled the next day to move a…read morepiece of furniture. Customer service was polite and the pricing was great. Day of, there is some work to do. I was confirmed that morning of the move to be on location by a specific time. Well as I waited I was informed of logistical issues with the driver. Honestly, when dealing with people that are taking off work to be present during delivery, and the service they are paying for is late, it's such a frustrating situation. Nonetheless, this shifted everything about 40 minutes behind schedule and they still were able to complete the job. The guys were apologetic and I got my furniture. Would i come back for service? Yes. But likely leave more wiggle room for the time.

The movers came late 3 times (2 hours, then EIGHT hours, then 1 hour) without giving me a heads up,…read moreand ended up not completing the job. Our bed is damaged and unbuilt. This was definitely a tough move as we moved from a studio to a 4-story row home, however, they charged me about 3x more than what they originally quoted me for without giving me any forewarning. On top of that, they damaged multiple items (flat screen TV which no. longer works, dressers, room divider, lamp, shoe rack, wood floors, walls). I should have known better when they didn't even bring a dolly or straps to move our heavy items. They stopped responding to my text messages once they were paid. They are VERY quick to call you with a low quote and just as quick to not refund you. They seem kind but are not professionals.

It seems to me the people that wrote the negative reviews got off easy…read more They were good at the house and loading the truck. The delivery driver had 7 pages of exceptions, items which he inspected prior to loading on his truck that were damaged. He said 2 pages was normal. Boxes were crushed and punctured. Furniture was broken and scratched. When we got the claim response they offered $172 after our $500 deductible and claimed that since we did the packing it was our fault. I worked at a moving company as a summer job so it's not like I haven't seen things done the right way. It doesn't matter how you pack a box if it is crushed and punctured....oh and it had glass written on two sides of the box. Stay away.

I have used them twice for short moves, the first move was from one apartment building to another…read more(across the street). This move was a short distance but there were a few flights of stairs. Mr. Hedgepeth was super nice and gave me a few pricing options. I settled on something that was in my budget. For the first move they arrived on time and were finished fairly quickly! The second move was about a mile down the road into my house. Prior to the move, Mr. Hedgepeth came to my home ( wearing a mask and social distancing) to give me an estimate for the move and we were able to schedule the move. He will text but calls for the major details, which is very professional. The day of the move, him and his team arrived on time and worked pretty fast to get everything loaded into his truck. They have furniture covers for the highly breakable items. They also put the large items (beds, dressers, tables) together if needed. Hopefully I won't be moving again anytime soon, but if I needed a moving company , they are the first to be called!

I have to be honest, I really wanted to give this company a fair shot. Years ago I worked for the…read morebest moving company in the area (A-One Moving), I have vast amounts of knowledge about moving. To begin, Ed and his wife are very nice people, all of which I had as an opinion prior to conducting business. I was given a quote of $600 when Ed and his wife first came to my house. The second time, seeing as I'd need to keep my belongings on Ed's truck overnight, the estimate went up to $700. No problem and we set up the move for a Thursday initially 9am. The day prior to the move Ed called to inform me he had to push the time back to 11am. The next day I rented a Spinter Van and loaded with miscellaneous items from my house while I waited. Ed and his crew arrived at 5:40pm! Yes 6 hours past the plan start time. I had to call them twice for updates, I wasn't called until they were 10 minutes away. Upon arrival, Ed asked me "How was I going to take care of them?" I wasn't sure what he meant and with a confused look, Ed made the money gesture with his hand. I told him like any other service he'd be paid at the end of the job. Ed the stated that he needed half to take care of his guys. The next day, around 1pm I was called by Ed to see if 3pm was still good. The original plan was for me to call Ed after my 2:30pm settlement however I was told he needed his truck back. I then rushed to rent a storage unit so I wasn't an inconvenience to Ed's other job. The unit was ready at 2:30pm, I called Ed to inform him of that information and he said he'd be there at 3pm. A good friend of mine sat and waited an hour and a half for Ed to finally show up at around 4:30pm. I had hoped while I was at settlement they would've been done unloading so I could unload the Sprinter Van. Unfortunately I got there shortly after they did and my good friend and I helped them unload into the storage unit. Knowing I had to load items from my van into storage, no space was left at the end and I had to rent another storage unit. I didn't think it would all fit but I had hoped. In the end, everything from Ed's truck didn't fit in the unit as planned and assured by Ed. I approached Ed and ask for a price adjustment since was quoted $700 for the entire move and I had moved 30/40% by myself while waiting for Ed and his crew to arrive. Ed took off $100 and that was to not be discussed further and I was told "normally the price is the price." I thought to myself "I hope normally, you're on time and professIona!" I didn't say that but paid him without tip and went on to move the stuff out of the van. I really didn't want to write this review because I know my experience isn't going to be the same as everyone else's. However, I chose to write this to give feedback for the company as well as potential customers. With this information hopefully the company will make an adjustment and if customers decide to move forward here's a possibility to consider. Thanks! Wayne

on time, very flexible with our delivery and pickup needs. Mike Booker and Tucker were great…read moredrivers and were able to put the pods exactly where we needed them. the website is slow to load but has all the information we needed. customer service phone reps were great

terrible customer service - never use them - pack rat will beat their price by$$$$$$$$$ - do not…read moreuse them unless you like bad customer service and high prices - learn from my lesson!

Replace the staff. It's hard to believe that businesses during the climate we are in financially…read moredon't make sure that every facet of their business is providing great service. Poor customer service is the biggest turnoff for a customer. Enough that we would leave your business and take our business somewhere else, even if it costs more money. Your staff's phone matters are worse than a collection agency. I missed a payment by mistake, and called to talk to someone. Her attitude was the worse. Wouldn't tell me her name, or the location. I was able to track down the location, and here is my review of that location. Your front people represent your business, you may want to check to see how they are presenting your company.

I used this facility to store boxes as I got ready to move, and it's excellent. The place is…read morespotless, and I'm pretty sure all of the units are climate controlled. A couple of folks have remarked about the customer service; I don't know if they've had a change of staff but everyone I interacted with was extremely helpful and polite. When I purchased boxes, Rose helped me load them into the car. The security is thorough: you need to punch in a code specific to you to enter the gate, and then again to enter the building. My *only* complaint is that you don't have 24/7 access to the building - it's open every single day, but the gates shut for good at 9 pm. For those of us that are night owl packers, that's kind of a bummer.