I have been a patient at this group for over 30 years and never encountered the problems that I…read morehave experienced this year. Apparently there is a new call center taking the office calls and they are very bad. I have been left on hold and no one came back, given miss information and waited for over 15 minutes for someone to pick up. They are overly polite but sadly, lacking in good customer service. I have no complaints with the office staff but this call center is a mess.

Finding a good clinic that can take new patients was tough. Before I discovered MMG-Sanderlin, I…read morebooked an appointment with another primary care clinic that did take new patients. But I started to have doubts closer to my appointment because of poor customer service. So, I canceled my appointment and was back to square one. Then I found MMG- Sanderlin. Thankfully, they took new patients. I checked in and I was called in a little over 5 minutes later. The staff were generous: Andrea, Nurse Practitioner Amanda Lee, and Lynda. They were respectful and answered my questions that I had. I was done within an hour. I enjoyed my time there. I highly recommend this place.

The Shot Nurse was recommended by my doctor. This was my first time going, so I didn't know what to…read moreexpect. The service was quick and easy. I went in, gave them my identification and insurance information. I was given a clipboard with paperwork to complete my profile. By the time I was done, they had already verified my insurance and I was ready to be seen. The medical technician took me over to their area and prepped me for my shot. After that it was over. I was there for a total of 10 minutes. There wasn't a wait time at all. Everyone was attentive and kind. I would definitely go back if needed in the future.

The front desk ladies have an attitude!! Do not go to that location!!!…read moreThey are staring and do not communicate, with an attitude, to hold you off.

AI answers the telephone, and it is a complete fiasco. Front desk is horribly rude and makes it…read morevery clear that they do NOT care.

They must have listened to the reviews. The receptionist at the front desk was amazing! I spent a…read morelong time in the waiting room waiting for my husband. She was extremely helpful to several people who issues with appointments. Very cordial on the phone, fabulous personality!!! All the nurses and techs were friendly, too!

My husband had been experiencing chest pains and persistent coughing. He finally agreed to go to…read moreMethodist Minor Medical. The moment we arrived, we were met with kindness at the front desk, and it continued to the Provider - Floytl Greshen; MA- Nyla B., and MOA - Alesia J. Our wait was minimal, the facility was spotless, and the care was excellent. My husband left feeling better, and we are still praising God for each professional who played a part in his recovery. Blessings to the Methodist Minor Medical team!

I went to this location at 8am. There were 5 people ahead of me in line to sign in. The…read morereceptionist opens the sliding glass window and says "there is a 3 hour wait, the provider is not here yet". The man behind me asked why she was late and the receptionist said "she doesn't get in a hurry". Really, it is her job to be there by 8am. Waiting for 3 hours because the provider is late. I left and went elsewhere. I have been here before with no problems, so it must be this particular provider.

Cut finger. Facilities are clean and functional. Staff friendly and committed to high level of…read morecare. Stitches and tetanus shot in and out in a hour.

Please do not go here. I was informed that both services were self‑pay: $60 for the school physical…read moreand $40 for the TB test. I paid the full $100 on the date of service. They are now charging me and additional $232.00

I would not suggest anyone come to this hospital for out patient surgery. You have to get here 2…read morehours before the surgery, but the doctor starts the surgery an hour and half late. On top of that once you come in you can't leave. So they expect you to sit in a room for 5 hours or more and you can't leave. How unprofessional the doctor starts an hour and a half late.

Always on time for the delivery. Have a website if you need any assistance or Customer Service are…read morealways there to answer you.

The visit felt more like a recruitment and sales pitch. While the staff was friendly and the…read moredoctor took time to ask questions and listen, there was no prescriptive care grounded in data provided. Instead there was a pitch for prebundled products.

Rhonda did a fantastic job administering the sinus blaster IV. She found the vein on the first try…read moreand administered the treatment to help me feel better within an hour after leaving. She was patient and in a very positive mood and her enthusiasm was contagious. I highly recommend this for a number of different ailments, especially when you travel.

tried to get a sinus cocktail shot. was told they can't do a "sick" visits their last in the last…read morehour they are open. the receptionists then laughed when i asked why. plenty of other options in Memphis

Each time I come to this facility, I always appreciate the time and care provided by the staff…read moremembers even during some of the severe seasons. During my last visit, I had to bring in both of my kids. One child had a chronic cough and the other was experiencing severe ear issues. The NP who assisted was really delightful, was very attentive to kids and did a great job of keeping me informed. She also had really great bedside manner, some of the best I've ever seen. I really like this facility because of their expertise and proximity to Methodist Germantown in the event that something else is needed that is outside of their scope of practice at the facility.

Absolutely great experience. Had me in and out within 20 minutes of me showing up to my…read moreappointment. Super friendly and knowledgeable all around.

I always thought I might eventually sit down and write about my disappointing experience at…read moreClearview--and here we are. To be fair, my first visit was pleasant. The staff seemed friendly, efficient, and professional. Unfortunately, my second visit for a contact lens fitting was a completely different story. After my initial appointment, I waited over a month to be scheduled for the fitting. In fact, I had to reach out myself to find out what the delay was. By the time they got back to me, it was a new calendar year and my insurance deductible had reset--an expensive inconvenience. When I finally received the lenses, it was immediately clear they were not my prescription. I couldn't see at all with them in. I kept the packaging to examine it later, but the associate became visibly upset and demanded I return it without giving me a chance to look. When I asked for a copy of my updated prescription, they simply provided me the same one I had brought in from my previous doctor. No changes, no explanation. So what exactly had I been fitted with? I still don't know. Dr. Salley then informed me that if I wanted to try multifocal lenses that might actually work, I'd need to pay an additional $80. This was after already paying $130 for a "premium" fitting and follow-up. At that point, it felt like I was being strung along with no real plan to improve my vision. I've worn contact lenses for over 40 years--I don't need to pay for a fitting just to be handed the same prescription I walked in with, especially when the trial lenses were clearly not that prescription. Despite having vision insurance, I still paid around $300 out of pocket. Without insurance, it would've been over $400--and that's before the multifocal upgrade. On top of that, they pushed pairs of glasses that cost nearly $1,000. The frames were uninspired and overpriced, and I couldn't justify the cost, especially given the lack of confidence I had in their recommendations. To make matters worse, Dr. Salley's demeanor had completely changed between visits. On the first visit, he was pleasant and friendly, though he refused to even glance at a small bump on my eyelid, instead offering a referral to a surgeon. (Thankfully, the accommodating Dr. Google suggested it was likely a harmless milia, something I would think an optometrist could have just told me.) On the second visit, he acted like we'd never met. He sent in an intern to do the exam, and when he arrived he simply refused to believe anything I said. He contradicted everything we had previously discussed--on the first visit saying multifocal lenses weren't effective and he didn't recommend them, now insisting they were the only option. It was confusing and frustrating. And while this may seem minor, Buster the office dog--cute as he was--clearly needed more frequent bathroom breaks. The smell of old urine warmed by the afternoon sunlight streaming through the waiting room window was unpleasant and unprofessional. In the end, I left Clearview with no usable prescription, no glasses, and a significantly lighter wallet. I had hoped for clarity--literally and figuratively--but instead, I got confusion, inconsistency, and a disappointing lack of care. Could I have pushed it and made myself a nuisance and annoyed them until they did more? Yes. I could have. But I no longer care to guide a business on the provision of quality customer service when there are dozens of other options available. Yelp lists 240 optometrists in Memphis TN. There are practices at Costco and the mall that treat their patients with more care than this boutique practice- and the local college of optometry is graduating new practitioners every year.

I'm not one to complain...usually. I chose this place because it was close by. After the exam I was…read moretold that my glasses would be ready for pick in 5 - 10 days. Even though my glasses were broken,I agreed. To make a long story short after several calls back and forth, I was told the delay was not their fault (?). 29 days later I got the call that they were ready for pick up! When I got there to pick them up I asked what caused the delay.I was given a lot of double talk and no strait answers. When I asked again I was treated in a very harsh and unprofessional way. In a word RUDE! If that was the end of it that would have convinced me that I would not return. A few weeks went by and the lenses on my $1100 glasses began to cloud and and it became difficult to see.I had to return and was told that the lenses was defective and would be replaced. After another 2 weeks I returned to have the new lenses replaced,at which time the story changed and all of a sudden the damage to the lenses was now my fault! I was told that I didn't clean them properly! I assured the rude person at the desk that I knew how to take care of eye glasses. At that point as I leaving a woman came in with the exact same problem that i was having-new lenses clouding up to the point that they were useless.And having to return them just as I did, I didn't say anything and left. It has been about 2 years and the glasses seem ok now (other than being vastly overpriced). I felt like I got shabby treatment and had to deal with a lot of attitude from the staff. I will not be returning there in the future.