I made an appointment online the day before. Walked into a full waiting area of about 4 people,…read moreand my name was called within a few minutes. Tip: they take appointments before any walk in. Service was quick and I was in and out. The nurse was good at her job. My only complaint is that it's in the basement of a big building and there is no cell reception ( not their fault) but they have an online check in when you get there. that I was unable to use because of no service. It was clean and quick for routine medical tests.

The website makes it easy to schedule an appointment, but walk-ins are also accepted if they aren't…read moretoo busy. Blood work results seem to come in quicker than other labs I have been to and if you make an account you can view your results online. It's all very convenient, and quick, and they seem to accept most insurance plans. I have never sat more than 10 minutes in the waiting room and 2 of the 3 phlebotomists I have seen there are exceptionally skilled at dealing with my tiny veins which are difficult for some to access. They don't even leave bruises.

Clean, quick and efficient. Very skilled phlebotomist on site. Been several times and always…read morepleased.

Quick and efficient. Great customer service. Was very aware of timelines. All the locations I have…read morebeen to were great!

I believe this lab that is 'in-network' with my new health insurance. Located in the Warwick Mall…read morecomplex of buildings, this Medical Building is on the corner of Bald Hill Rd and W. Natick Rd. Same building as Concentra Urgent Care. No appointment necessary. The entrance is under the drive through portico facing Macy's (sort of). Nice to have the overhead protection to drop off someone on a rainy day. There is plenty of parking in front of the building. As soon as you enter, straight ahead a few steps lead down. If you need to use the elevator, it's to the right of the steps. The waiting area for the lab is at the bottom of the steps and to the left. Take a number by the check-in window and have a seat. The waiting area is clean and comfortable. When your number is called, hand your lab slip, ID and insurance card to the receptionist. Reception will log you in, be sure they have all your insurance info in the system and add the ordered tests which will print labels for phlebotomy staff. A phlebotomist will come to the door and call your first name when it's your turn. During my first visit a student phlebotomist did my blood draw under the supervision of the staff phlebotomist. She did a great job and I was in and out quickly. The room where they do the draws is brightly lit and very clean. Staff were all very friendly and the receptionist really helped me out with insurance. If this is a convenient location for you, it seems like a good choice. Now, let's see if my insurance carrier agrees.

Unorganized lazy people. Every month I had to do bloodwork with them and every time I had to call…read moremy doctor to fax them again the blood order. They should have them when I started the first month. They are rude and unprofessional. No empathy for sick patients. I'm done, never going back again.

Anyone reading this understands it's just part of the process for employment. You would think that…read morethe employees would. You are treated as the lowest of low, for what? We DON'T dare say a thing because you believe they'll mess with your drug test and the career you worked so hard for will be gone. We ask for a couple of things, if possible. 1. Treat us as a customer with just a little respect. 2. Be timely. We always count on the door opening 10 to 20 minutes late after lunch. Then you gossip behind the glass window and feel that we are forgotten about. 3. If you don't like it there, look for other options. Just be prepared for it if you have to use them.

Long Waits. ESCL needs to hire a receptionist to handle the administrative duties and free up the…read morephlebotomists so that they can do their jobs.

Horrible experience. Came in to pick up a testing kit and got treated like a nuisance. The blonde…read morelady with glasses was tolerable but could be better... however not as bad as the older lady with the dirty blonde lord Farquad haircut who kept giving me the side eye and making comments whenever the other lady wanted to come by to help me. She got so upset at her coworker because she wasn't getting enough attention so she kept telling the other lady to "forget him. he can wait"

I have been disenchanted with Oak Street for a few years now, but it's nearly impossible to find…read moreanother PCP. I made an appointment for today at 8 a.m. because that was the first appt. of the day, figuring I would get right in. I arrived at 7:45 and found the door locked. Someone opened it 10 minutes later saying that they don't open until 8 a.m.! Rude! They set the appt. schedules not us. My biggest complaint is that they want you to arrive early, but I have never, repeat never, been seen on time. Usually they are 15 - 20 minutes late. It was that way today - and, for the first appt. of the day. They do not respect your time but they expect you to respect theirs. This experience is a continuation of every appointment I've had with them.

They are the worst place ever because they only care about giving people medicine not helping…read moreanyone out with real problems and they keep you waiting for a ride him to there. When they first started out they were really good until they combined themselves with CVS Pharmacy not they don't seem to care about their patients anymore now. I would recommend finding yourself a real good doctor please stay away from Oakstreet Health because they gave me diarrhea there now.

Been using this company for years and this location for the past couple when I have my annual…read morebloodwork. They share a very large parking lot with several other businesses and there is never trouble finding a spot. Masks are still required in medical facilities and the staff were wearing masks too. Disposable masks are available inside the door. Sign in when you first arrive: last name, first & middle initial, date and time. Then take a number and wait to be called. There were three of us when I arrived but it didn't take long for me to be called. The phlebotomist verified my information and printed the labels while I walked back to the blood draw area. There is a small table here for testing children and there are stickers on the walls of cartoon characters. The typical seat is available for those of us big enough to sit still for our lab work. The technician did an excellent job. Just a small pinch. I was done in a moment while she kept up a steady conversation keeping my mind on other things. The waiting room has a few seats and a TV. Everything was clean and tidy. There is a large restroom and a place to leave your specimen there.

Stephanie is the very best tech I've ever had! Other Techs always have to try 2 or 3 times , but…read moreStephanie did it in one shot no pain whatsoever!

My doctor sent over an order for a lung cancer screening. I was very anxious about the process and…read morethe possibility of receiving a cancer diagnosis. I called to make sure they had everything they needed and that they had CORRECTLY filed this as covered by insurance, as screenings are and i fit the criteria for medical necessity. They confirmed it. Multiple times. Spent about 30 minutes on the phone. The rep was a poor listener, but she seemed adamant that everything was going to be ok. She spoke over me, but I figured she was doing her best. She even called me back that day to let me know that she AND her husband both had lung cancer and everything was going to be ok (?) and that the screening was important. Weeks later... It's less than 24 hours before the appointment - REMI called to say they never received the order with the "MPI" and need it re-sent. OK, no problem. This began a marathan of calling: I called, my doctor called, she faxed it it again. I called to confirm receipt, my doctor called. REMI claimed never to have received it. I called, my doctor called - the order was sent a third time. They said they were CANCELLING my lung cancer screening, that they receive alllllllll faxes for the entire state, so faxes could take 24 hours to receive, and simultaneously claimed over and over and over that they haven't received the fax. I asked them how frequent an issue is not receiving faxes? Once in awhile, REMI said. NO. That is factually incorrect. According to reviews, this is a common issue. What a fucked up practice. Patients are already anxious, and then scereenings are just cancelled? On top of everything else, they suggested I pick up the order IN PERSON from my primary care and deliver it to them by hand. What in the actual fuck is going on at REMI???

I had an MRI today, We got there filled out the forms and…read morewaited a few minutes for my name to. Be called. A few minutes later a friendly young male nurse named teddy called my name and walked us to the changing rooms he said one parent could be in the room with me the whole time so I picked my dad he changed into scrubs and into the room we went. The technologist and teddy the nurse were wonderful with me and I really appreciate it. Thank you both so much for taking great care of me.