This company is very arrogant. Yes of course they go above and beyond and work shifts themselves…read more They are all about the money. They do not care about the caregivers. They rate on a previous employers pay and request previous paychecks. Andria speaks to you like a child. One of her favorite sayings is: "Like I said". Very immature office staff. The company has nothing to offer their employees. Caregivers stay clear away. Clients good luck. They will fill the shift themselfs.

Professional and extremely caring staff! We have been using AH In Schaumburg for a while to help my…read moregrandparents with some help around the house and reminders to stay on top of their medications and appointments. The staff and owners are very knowledgeable and always willing to help with anything they can. They not only serve Schaumburg but the surrounding area as well! Prices are very reasonable. You get what you pay for! We know our grandparents are well taken care of everyday! If you are in need of care don't hesitate to give them a call! You will not find anyone more qualified for the job than assisting hands!

So I was asked to take down my review, my opinions do not matter. So I will leave you with this…read more. wonderful owner be aware of the staff .. please!

Just started working here and so impressed with the franchise's support. Training is excellent and…read morethey have a very high standard for caregivers. Looking forward to meeting new families in Schaumburg!

I am so glad I connected with Jodi. She gave me direction I was looking for my mother. My mother…read moreconnected with the caregiver right away. She is getting great care and such piece of mind for myself.

BrightStar was recommended to me by another agency for a nurse who will come to your home and fill…read moreyour medicine boxes, which I needed for a relative. I spoke to Erica, the community liaison, who was very helpful & got someone to come out within two short days. The nurse Ursula was absolutely wonderful. She was incredibly patient & knowledgeable. She then helped us find another affordable option through our township, which was a godsend. We wouldn't have discovered this if it weren't for Ursula genuinely wanting to help us. We couldn't be more grateful. Highly recommend them. Very caring and supportive.

Awful. I am simply going to state facts here, and you can judge for yourself what you think of…read moreBright Star. First of all, they were suggested to me by the Kenneth Young center, which I find odd in retrospect. I was told at the start that every attempt would be made to achieve consistency. But suspiciously, I was discouraged by Ursula the nurse to try to meet any of the caregivers to give them a tour of where things are in my 88 year old mother's house. Then I found out why: Over a period of about 2 and a half months my mom has had 15 or more different people coming to her house. Her schedule is by no means demanding: Just 4 hours 6 nights a week and 5 hours two days a week. 2 or 3 people should easily be able to cover such a schedule. I never realized the vast amount of different people because all the invoices come 2 weeks after the date. One woman seemed to come regularly and my mom liked her and the caregiver knew what to do, but often it was some new person filling in a shift who a) my mom didn't know and b) didn't know what to do or how to do it. About four times no one showed up at all, and once a woman left early because she had to drive to another town to care for someone. Because of the inconsistency of staff, the quality of work really suffered. I think they tried and it certainly wasn't the caregiver's fault, but they just had no idea what was going on. More importantly, it really soured my mom on having caregivers come at all because it was like being invaded by an unhelpful stranger all the time. I complained about this to the manager and she told me they were understaffed and having a major crisis. Previous to that, I had complained about the inconsistency to Ursula and she told me the caregivers just picked up whatever shift they wanted and the managers had no control over it! This is not the impression I was given when we signed up. I feel I was lied to more or less. When I finally realized how many people were coming, I complained once again and was told in a vague way they would talk about it at their next meeting. All in all I complained to three of the upper management and they did absolutely nothing. In fact, there was a lot of passing of the buck. Home Instead is the company I switched to and they took the time to design a schedule with 3 caregivers for my mom. I'm sorry this business is having problems; perhaps the quality will improve when they lose enough clients. I called to cancel service and told them I'd be quitting in 2 days, the last day being Wednesday. Guess what, *no one* came to my mother's house that last day. I had to go help my mom on what should have been a day off.

Medi- link services have been wonderful with my husband's care. We have had exceptional wound care…read moreand physical therapy. Medi is the nurse who comes out and she is thorough and informative. She explains what she is doing and why. She's like a family member!

Medi Link has been absolutely amazing. They have been caring for my dad's wound and they do an…read moreamazing job! Highly recommend their services.